EBRD Project Complaint Mechanism Benchmark | Accountability Console
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EBRD Project Complaint Mechanism

Must the complaint describe the complainant's attempts to resolve its concerns with management/Bank staff before filing the complaint?

Other

Benchmark Category

Eligibility requirements

Date of Policy Review

Jan, 2014

Page Updated On:

May 11, 2021, 5 p.m.

Notes

For problem solving, must describe efforts to address the issues in the complaint with the Bank and/or the client. The PCM officer may waive the requirement if believe it would be harmful or futile.

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review