Complaints | Accountability Console
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Dispute Resolution Outputs: in_progress, closed_with_outcome, closed_without_outcomex

Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.


Complaint Filters

IAM
Status
Issue
Filer Type
is registered
Is eligible
Has DR Agreement
Non-Compliance Found
Is monitored
Complaint Country
Complaint Region
Rejection Reasons
Year Filed
Year Closed
Min Duration (months)
Max Duration (months)

Complaint Stage Filters

Registration Outputs
Has registration report
Unregistered - Reasons
Eligibility Outputs
Has eligibility report
Ineligibility - Reasons
Dispute Resolution Outputs
Has dr report
No DR - Reasons
Compliance Review Outputs
Has compliance report
No CR - Reasons
Monitoring Outputs
Has monitoring report
No Monitoring - Reasons

Project Filters

Bank
Project
Client
Implementer
Sector
Investment Type
Project Country
Project Region
Clear
Asian Development Bank SPF CRP Complaints IAM Country Date Filed Status
CAREC Transport Corridor 1 (Bishkek-Torugart Road) Project 1 ADB SPF CRP Kyrgyzstan 07/09/2010 Closed With Outputs
CAREC Transport Corridor I Investment Program ADB SPF CRP Kazakhstan 05/11/2009 Closed With Outputs
Community Empowerment for Rural Development Project ADB SPF CRP Indonesia 21/02/2005 Closed With Outputs
Decentralized Rural Infrastructure and Livelihood Project ADB SPF CRP Nepal 10/11/2014 Closed With Outputs
Education Sector Reform Project ADB SPF CRP Tajikistan 05/08/2010 Closed With Outputs
Fuzhou Environmental Improvement Project ADB SPF CRP China 15/01/2009 Closed Without Outputs
Integrated Citarum Water Resources Management Investment Program 2 ADB SPF CRP Indonesia 04/01/2011 Closed With Outputs
National Highway Development Sector Investment Program ADB SPF CRP Pakistan 09/09/2006 Closed With Outputs
Promoting Economic Use of Customary Land and Grant No. 0392 (SAM): Samoa Agribusiness Support Project ADB SPF CRP Samoa 09/09/2014 Closed With Outputs
Rawalpindi Environmental Improvement Project (Sewage Treatment Plant Component) ADB SPF CRP Pakistan 28/05/2009 Closed Without Outputs
Rehabilitation of the Railway in Cambodia Project ADB SPF CRP Cambodia 21/11/2011 Closed With Outputs
Southern Punjab Basic Urban Services Project ADB SPF CRP Pakistan 27/02/2009 Closed With Outputs
Southern Transport Development Project (STDP) ADB SPF CRP Sri Lanka 09/06/2004 Closed With Outputs
National Highway Network Development in Balochistan Project ADB SPF CRP Pakistan 06/04/2018 Closed With Outputs Outside Process
Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 1 ADB SPF CRP Mongolia 21/03/2018 Closed With Outputs
Adjaristsqali Hydropower Project ADB SPF CRP Georgia 15/02/2018 Closed Without Outputs
Sustainable Urban Development Investment Program - Tranche 1 ADB SPF CRP Armenia 21/07/2017 Closed With Outputs
Batumi Bypass Road project ADB SPF CRP Georgia 25/07/2018 Closed With Outputs
Ulaanbaatar Urban Services and Ger Areas Development Investment Proram - Tranche 1 (2nd Complaint) ADB SPF CRP Mongolia 28/03/2019 Closed With Outputs
Tanahu Hydropower Project ADB SPF CRP Nepal 12/02/2020 Active
Regional Urban Development Project ADB SPF CRP Nepal 03/01/2020 Active
Greater Colombo Wastewater Management Project ADB SPF CRP Sri Lanka 22/11/2019 Closed Without Outputs
Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 1 ADB SPF CRP Mongolia 28/12/2020 Closed With Outputs
Ulaanbaatar Urban Services and Ger Areas Development Investment Program - Tranche 2 ADB SPF CRP Mongolia 28/12/2020 Closed With Outputs
French Development Agency ESCM Complaints IAM Country Date Filed Status
Douala City Storm Drainage AFD ESCM Cameroon 27/09/2017 Monitoring
European Bank for Reconstruction and Development IRM Complaints IAM Country Date Filed Status
BTC Georgia / Atskuri EBRD IRM Georgia 06/07/2007 Closed With Outputs
European Investment Bank CM Complaints IAM Country Date Filed Status
Belgrade Bypass 2 EIB CM Serbia 03/03/2014 Closed Without Outputs
Bucharest Metro Line 5, Romania EIB CM Romania 29/04/2011 Closed With Outputs
Highway Interchange Petlovo Brdo EIB CM Serbia 22/03/2013 Closed With Outputs
Larnaca Sewerage and Drainage I EIB CM Cyprus 26/05/2012 Closed With Outputs
Municipal and Regional Infrastructure Loan EIB CM Serbia 01/03/2012 Closed With Outputs
Olkaria I&IV Geothermal Extension A EIB CM Kenya 16/07/2014 Closed With Outputs
Olkaria I&IV Geothermal Extension B EIB CM Kenya 01/08/2014 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 07/12/2017 Closed Without Outputs
Regional Mombasa Port Access Road EIB CM Kenya 17/07/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 04/07/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 25/05/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 22/05/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 19/05/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 09/05/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 03/04/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 29/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 29/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 27/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 02/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 01/03/2017 Closed With Outputs
Regional Mombasa Port Access Road EIB CM Kenya 18/01/2017 Closed With Outputs
Tomato Processing Line EIB CM Ukraine 02/08/2019 Closed Without Outputs
Bangalore Metro Rail Project - Line R6 EIB CM India 07/06/2019 Closed With Outputs
Banja Luka - Doboj Motorway EIB CM Bosnia and Herzegovina 15/04/2019 Monitoring
S2 Denivellation de huit carrefours a Sfax EIB CM Tunisia 19/12/2018 Monitoring
Nepal Tenahu Hydropower Project EIB CM Nepal 11/02/2020 Active
Malawi NRWB Water Efficiency EIB CM Malawi 09/07/2021 Monitoring
Nepal Tanahu Hydropower Project EIB CM Nepal 03/06/2021 Active
Nepal Tanahu Hydropower Project EIB CM Nepal 03/06/2021 Active
Pune Metro Line EIB CM India 23/02/2021 Active
Zenata Urban Development Project EIB CM Morocco 01/02/2022 Active
Railway Nis-Dimitrovgrad EIB CM Serbia 08/09/2022 Active
Bangalore Metro Rail Project - Line R6 EIB CM 24/03/2022 Closed With Outputs
Inter-American Development Bank MICI Complaints IAM Country Date Filed Status
Food and Agriculture Health and Quality Management Program (CCLIP) IDB MICI Argentina 12/01/2012 Closed With Outputs
Development of the Industry of Products of the Vegetable Sponge IDB MICI Paraguay 10/02/2010 Closed With Outputs
El Dorado International Airport IDB MICI Colombia 12/08/2011 Closed With Outputs
Electric Interconnection System for the Central American Countries (SIEPAC) IDB MICI Costa Rica 20/12/2010 Closed Without Outputs
Estrada Nova Watershed Sanitation IDB MICI Brazil 22/10/2010 Closed With Outputs
Low-Income Neighborhood Improvement Program - Habitar Brasil IDB MICI Brazil 10/06/2011 Closed With Outputs
Multiphase Development Infrastructure Program: Support Production in Entre Rios IDB MICI Argentina 28/06/2010 Closed With Outputs
Pando-Monte Lirio Hydroelectric Power Project IDB MICI Panama 12/03/2010 Closed With Outputs
Provincial Agricultural Services Program II (PROSAP II) IDB MICI Argentina 03/11/2010 Closed With Outputs
Productive Infrastructure Program - Request II IDB MICI Haiti 12/01/2017 Monitoring
Rural Land Titling & Registration Project in Peru - Third Phase IDB MICI Peru 27/08/2015 Active
Northern Corridor Highway Improvement Program - Santa Barbara - Rurrenabaque and San Buenaventura IDB MICI Bolivia 28/02/2011 Closed With Outputs
Sao Jose dos Campos Urban Structuring Program IDB MICI Brazil 10/06/2011 Closed With Outputs
Ituango Hydropower Plant IDB MICI Colombia 05/06/2018 Active
Program for the Reconstruction of Electricity Infrastructure in Areas Affected by the Earthquake in Ecuador IDB MICI Ecuador 20/04/2018 Closed With Outputs
Reventazon Hydroelectric Power Project IDB MICI Costa Rica 07/08/2017 Closed With Outputs
Railroad General Roca Improvement Program - Constitución - La Plata Line IDB MICI Argentina 12/06/2019 Closed Without Outputs
Reconquista River Basin Environmental Sanitation Program- Request III IDB MICI Argentina 07/05/2019 Monitoring
Productive and Tourism Infrastructure Program for the Province of Rio Negro IDB MICI Argentina 28/02/2019 Closed With Outputs
Development Program For Metropolitan Areas Outside the Capital II (AR-L1243) IDB MICI Argentina 09/02/2021 Monitoring
Integrated Urban Solid Waste Management Program - Request II (AR-L1151) IDB MICI Argentina 23/07/2021 Active
Cantonal Road Network II Program (CR-L1065) IDB MICI Costa Rica 23/07/2021 Monitoring
Water and Sanitation Program for Metropolitan Areas IDB MICI Argentina 27/10/2021 Closed Without Outputs
Integrated Urban Solid Waste Management Program - Request IV IDB MICI Argentina 31/01/2022 Active
Reconquista River Sanitation Environmental Program - Request V IDB MICI Argentina 08/07/2022 Active
National Tourism Development Program - PRODETUR Nacional-Rio de Janeiro IDB MICI Brazil 13/07/2022 Active
Metro of Bogota First Line - First Tranch - Request IV IDB MICI Colombia 15/02/2022 Closed With Outputs
Metro of Bogota First Line - First Tranch - Request V IDB MICI Colombia 12/08/2022 Active
Tacuarembó-Salto Green Transmission Line - Request II IDB MICI Uruguay 17/11/2022 Active
IFC/MIGA CAO Complaints IAM Country Date Filed Status
AD Hydro Power Limited-01/Himachal Pradesh IFC CAO India 01/10/2004 Closed With Outputs
AES Sonel-02/Doula IFC CAO Cameroon 21/02/2013 Closed Without Outputs
Agri-Vie Fund-01/Kiboga IFC CAO Uganda 20/12/2011 Closed With Outputs
Agri-Vie Fund-02/Mubende IFC CAO Uganda 20/12/2011 Closed With Outputs
Agrokasa-01/Ica IFC CAO Peru 02/06/2009 Closed With Outputs
Alqueria-01/Cajica IFC CAO Colombia 11/04/2013 Closed With Outputs
Ambuklao-Binga Hydroelectric Power-01/Binga IFC CAO Philippines 01/06/2008 Closed With Outputs
Assan Aluminium-01/Dilovasi IFC CAO Turkey 01/10/2008 Closed With Outputs
Atul Ltd.-01/Gujarat IFC CAO India 01/06/2006 Closed With Outputs
Axzon-01/Halych and Kalush IFC CAO Ukraine 03/02/2014 Active
BTC Pipeline-02/Rustavi IFC CAO Georgia 16/03/2004 Closed With Outputs
BTC Pipeline-07/Dgvari IFC CAO Georgia 21/05/2004 Closed With Outputs Outside Process
BTC Pipeline-08/Sagrasheni IFC CAO Georgia 21/05/2004 Closed Without Outputs
BTC Pipeline-10/Tetritskaro IFC CAO Georgia 21/05/2004 Closed With Outputs
BTC Pipeline-11/Tsikhisjvari IFC CAO Georgia 21/05/2004 Closed Without Outputs
BTC Pipeline-14/Vale IFC CAO Georgia 08/08/2004 Closed With Outputs
BTC Pipeline-15/Tetritsakro IFC CAO Georgia 01/12/2004 Closed Without Outputs
BTC Pipeline-17/Tadzrisi IFC CAO Georgia 10/12/2004 Closed With Outputs
BTC Pipeline-22/Tsemi IFC CAO Georgia 24/06/2005 Closed With Outputs
BTC Pipeline-28/Adana & Ceyhan IFC CAO Turkey 06/07/2006 Closed Without Outputs
BTC Pipeline-29/Tsalka IFC CAO Georgia 03/08/2006 Closed With Outputs
BTC Pipeline-30/Vale IFC CAO Georgia 20/08/2007 Closed With Outputs
BTC Pipeline-32/Vale IFC CAO Georgia 01/08/2008 Closed With Outputs
BTC Pipeline-33/Vale IFC CAO Georgia 30/05/2011 Closed With Outputs
Bankers Petroleum-01/Patos IFC CAO Albania 13/03/2013 Closed With Outputs
Bujagali Energy-04/Bujagali IFC CAO Uganda 21/03/2011 Monitoring
Bujagali Energy-05/Bujagali IFC CAO Uganda 16/05/2011 Closed With Outputs
Bujagali Energy-06/Bujagali IFC CAO Uganda 03/04/2013 Monitoring
Cambodia Airport II-01/Preah Sihanouk IFC CAO Cambodia 11/12/2009 Closed With Outputs
Cambodia Airports-01/Phnom Penh IFC CAO Cambodia 07/06/2013 Closed With Outputs
Chad-Cameroon Pipeline-02/Cameroon IFC CAO Cameroon 16/05/2011 Closed With Outputs
Chad-Cameroon Pipeline-03/Doba IFC CAO Chad 20/10/2011 Closed With Outputs
Empresa Electrica Pangue S.A.-01/Upper Bio-Bio Watershed IFC CAO Chile 01/08/2000 Closed With Outputs
Empresa Electrica Pangue S.A.-02/Upper Bio-Bio Watershed IFC CAO Chile 01/07/2002 Closed With Outputs
Harmon Hall-01/Mexico IFC CAO Mexico 02/12/2011 Closed With Outputs
India Infrastructure Fund-01/Dhenkanal District IFC CAO India 15/04/2011 Monitoring
Ingenio Montelimar-01/Montelimar Environs IFC CAO Nicaragua 01/10/2015 Closed With Outputs
Interagua-01/Guayaquil IFC CAO Ecuador 01/01/2008 Closed With Outputs
Kurum Hydro-01/Bradashesh IFC CAO Albania 19/05/2015 Closed Without Outputs
Lonmin-02/Marikana IFC CAO South Africa 16/06/2015 Active
Lydian Intl3-02/Gndevaz IFC CAO Armenia 25/07/2014 Closed With Outputs
Mahindra Farm Services-01/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Mahindra Farm Services-02/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Mahindra Farm Services-03/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Mahindra Farm Services-04/Confidential IFC CAO India 04/03/2007 Closed Without Outputs
Maple Energy-01/Nuevo Sucre and Canaan IFC CAO Peru 06/04/2010 Closed Without Outputs
Mozal-01/Matola and Maputo IFC CAO Mozambique 01/10/2010 Closed With Outputs
Nicaragua Sugar Estates Limited-01/Leon and Chinandega IFC CAO Nicaragua 01/03/2008 Closed With Outputs
Oyu Tolgoi-01/Khanbogd IFC CAO Mongolia 12/10/2012 Closed With Outputs
Oyu Tolgoi-02/Khanbogd IFC CAO Mongolia 11/02/2013 Closed With Outputs
PNG SEZ-01/Madang Province IFC CAO Papua New Guinea 12/07/2011 Closed With Outputs
Pan African Paper-01/Webuye IFC CAO Kenya 01/02/2008 Closed Without Outputs
Pando Montelirio-01/Chiriqui IFC CAO Panama 27/01/2010 Closed Without Outputs
Rainforest Ecolodge Linkages-01/Deniyaya IFC CAO Sri Lanka 20/08/2009 Closed With Outputs
Russkiy Mir II-03/Taman IFC CAO Russia 01/03/2009 Closed With Outputs Outside Process
Standard Profil-01/Duzce IFC CAO Turkey 01/09/2008 Closed With Outputs
VEIL II-01/ Ratanakiri Province IFC CAO Cambodia 10/02/2014 Active
Wilmar Group-01/West Kalimantan IFC CAO Indonesia 01/07/2007 Closed With Outputs
Wilmar Group-02/Sumatra IFC CAO Indonesia 01/12/2008 Closed With Outputs
Wilmar Group-03/Jambi IFC CAO Indonesia 09/11/2011 Closed With Outputs
Yanacocha-01/Cajamarca IFC CAO Peru 01/12/2000 Closed With Outputs
Yanacocha-02/Cajamarca IFC CAO Peru 01/03/2001 Closed With Outputs
Yanacocha-03/Cajamarca IFC CAO Peru 01/03/2006 Closed With Outputs
Yanacocha-04/Cajamarca IFC CAO Peru 22/11/2012 Closed Without Outputs
Yanacocha-05/Cajamarca IFC CAO Peru 07/06/2013 Closed Without Outputs
AGL-01/Makhalakidzeebi IFC CAO Georgia 15/02/2018 Active
Bidco Bev. & Det.-03/ Kalangala IFC CAO Uganda 13/01/2017 Closed With Outputs
Egyptian Indian Polyester Company Sokhna-01/Hyderabad IFC CAO Egypt 27/10/2016 Closed With Outputs
Egyptian Indian Polyester Company - Sokhna-02/India IFC CAO Egypt 20/08/2017 Closed With Outputs
Myanma Awba Group Company Ltd.-01/Myanmar IFC CAO Myanmar 04/10/2017 Active
Nedbank Tier II-01/Kintinian IFC CAO Guinea 27/04/2017 Active
Rajamandala Hydropower Project-01/Bantarcaringin Kampong IFC CAO Indonesia 16/05/2016 Closed With Outputs
Strominvest II-01/Minsk IFC CAO Belarus 24/03/2016 Closed Without Outputs
Togo LCT-02/Lome IFC CAO Togo 16/02/2018 Monitoring
United Ashuganj-01/Ashuganj IFC CAO Bangladesh 26/05/2016 Closed With Outputs
Zalagh-01/Tiddas IFC CAO Morocco 21/03/2016 Closed With Outputs
TPBank and VPBank-01/Ratanakiri Province IFC CAO Cambodia 12/03/2019 Active
Wings-01/Long Beluah IFC CAO Indonesia 26/11/2018 Active
MHP-01/Vinnytsia IFC CAO Ukraine 05/06/2018 Active
CBG-01/Sangaredi IFC CAO Guinea 26/02/2019 Active
Indorama Kokand/Hamkor Bank-01 IFC CAO Uzbekistan 30/06/2016 Monitoring
Grupo M and CODEVI II-01/Zone Franche de Ouanaminthe IFC CAO Haiti 12/03/2020 Active
Masdar Baynouna-01/ East Amman IFC CAO Jordan 11/02/2020 Active
Bridge International Academies-02/Kenya IFC CAO Kenya 16/02/2020 Closed With Outputs
Delonex and Africa Oil-01/Kerio Valley IFC CAO Kenya 06/08/2019 Active
Alcazar Energy-01/Jordan IFC CAO Jordan 02/03/2020 Closed Without Outputs
Daehan Wind Power Company 01/Tafila IFC CAO Jordan 16/06/2020 Active
Bridge International Academies-03/Kenya IFC CAO Kenya 16/02/2020 Active
Valor-01/Sao Paulo IFC CAO Brazil 12/03/2021 Closed With Outputs
HSA Foods-01/Ras-Isa IFC CAO Yemen 05/04/2021 Closed With Outputs
Benban Solar-04 IFC CAO Egypt 24/06/2022 Active
Benban Solar-06 IFC CAO Egypt 23/09/2022 Active
Japan Bank for International Cooperation EEG Complaints IAM Country Date Filed Status
Panama Canal Expansion Project JBIC EEG Panama 04/08/2011 Closed With Outputs
Overseas Private Investment Corporation OA Complaints IAM Country Date Filed Status
Mexico Cerro de Oro Hydroelectric OPIC OA Mexico 30/11/2010 Closed With Outputs