Mahindra Farm Services-02/Confidential | Accountability Console
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Mahindra Farm Services-02/Confidential

Issues

Consultation and disclosure

Description: Complaint raises concerns regarding inadequate or absent consultation about or disclosure of project information, including project impacts and/or mitigation plans.

Complaints with this Issue: 495

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Environmental

Description: Complaint raises concerns regarding environmental impacts that do not refer specifically to water, pollution, or biodiversity.

Complaints with this Issue: 366

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Livelihoods

Description: Complaint raises concerns about impacts on the means by which people make a living, including wage-based income, trade and bartering, agriculture, fishing, foraging, and other natural-resource based means.

Complaints with this Issue: 319

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Other

Description: Complaint raises concerns about impacts that do not fit in one of the other categories. Complaints about which there is no publicly available information regarding the issues raised are also included.

Complaints with this Issue: 191

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Pollution

Description: Complaint raises concerns about releases of pollutants related to the project, including hazardous or non-hazardous chemicals, minerals, metals, pathogens, odors, noise, vibration, radiation, light, and heat.

Complaints with this Issue: 219

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Sectors

Agribusiness

Description: Project relates to the agricultural industry, including smallholder operations. Examples may include support for production, distribution, capacity building, and access to credit.

Complaints in this Sector: 76

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Project

Name: Mahindra Farm Services

Investments: IFC 11230

Client: Mahindra Group, Mahindra Shubhlabh Services Limited

Support: Equity

Country: India

Complaint

IAM: Compliance Advisor/Ombudsman (CAO)

ID: india-mahindra-farm-services-01020304confidential

Date Filed: March 4, 2007

Date Closed: March 31, 2008

Status: Closed Without Outputs

Description

The Mahindra ShubhLabh Services Ltd (MSSL) project was intended to be an agricultural services project in multiple states of India. IFC held $2.2 million in equity in MSSL, a subsidiary of Mahindra & Mahindra Ltd., India’s largest farm equipment company. Between October 2006 and February 2007, CAO received four complaints regarding the project and requesting confidentiality. The complaints asserted that the business practices of MSSL caused a loss of livelihood for franchisees of the company’s Agricultural Service Centers (ASC) and to loss of income for the farmers the ASC’s were intended to serve.

Complaint Stages

Filing

March 4, 2007

Filing

Status:

Start Date: March 4, 2007

Registration

Not Undertaken

Registration

Status: Not Undertaken

Start Date: None

Eligibility

March 4, 2007 -

July 31, 2007

Eligibility

Status: Closed With Output

Start Date: March 4, 2007

End Date: July 31, 2007

Dispute Resolution

July 31, 2007 -

March 31, 2008

Dispute Resolution

Status: Closed Without Output

Start Date: July 31, 2007

End Date: March 31, 2008

Compliance Review

Not Undertaken

Compliance Review

Status: Not Undertaken

Explanation: Mechanism deemed involvement unnecessary; Rejected at appraisal or similar

Has Compliance Report: Yes

Non-Compliance Found: No

Monitoring

Not Undertaken

Monitoring

Status: Not Undertaken

Explanation: Case closed in earlier stage

Closed

March 31, 2008

Timeline