Complaint > Mozal-01/Matola and Maputo

Eligibility: Ombudsman Assessment Report, Complaint Regarding the Mozambique Aluminum S.A.R.L. (MOZAL) Investment, IFC Mozal II Project (#10323), February 2011

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant; (2) identify the principal stake...

Complaint > Eleme Fertilizer-01/Port Harcourt

Eligibility: CAO Assessment Report - Nigeria / Eleme Fertilizer 01 - February 2019

...requested they deduct 4% of each employee’s salary, to be transferred to NUCFRLANMPE. The Company accepted and implemented this request. h) Healthcare treatment/coverage denials: According to IEFCL, all employees including those on probation and family members (which include spouses and a maximum of four children) are covered for free medical treatment without any billing limit. In addition, the Company runs a clinic within the Indorama complex with resident d...

Complaint > Tbilisi Railway Bypass 3

Eligibility: Eligibility Assessment Report

...requests both a Problem-solving Initiative and a Compliance Review. The Compliance Review request relates to economic displacement, and alleges a breach of Performance Requirement 5 of the EBRD Environmental and Social Policy 2008, paras. 31 and 32. As these Compliance Review aspects correspond closely with, though do not overlap precisely with, the aspects of the Compliance Review requested under the Tbilisi Railway Bypass 1 Complaint, it makes sense in terms of procedural efficiency and c...

Complaint > Ituango Hydropower Plant

Eligibility: Eligibility Memorandum Public Disclosure

...Request with respect to the criteria established in its Policy, to determine whether the Request fulfills those criteria and may therefore be accepted for processing. This analysis is not an evaluation of the merits of the Request nor of the issues raised therein; neither is it a determination of the IDB Group’s compliance or noncompliance with the Relevant Operational Policies. If the Request is declared eligible, it is transferred to the Phase requested by the Requesters; for Requests that are...

Complaint > Reventazon Hydroelectric Power Project

Eligibility: Eligibility Memorandum Public Disclosure

...Request against the eligibility criteria established in its Policy to determine whether or not the Request is eligible and whether it can be accepted for processing. This eligibility determination is neither an assessment of the merits of the Request or the issues raised, nor a determination of the IDB Group’s compliance or noncompliance with its Relevant Operational Policies. If the Request is declared eligible, the process will begin for the phase selected by the Requesters; otherwise, the Req...

Complaint > Tietê Várzea Program

Eligibility: Eligibility Memorandum Public Disclosure

...Request. Telephone call with Requesters concerning the Request and the MICI 1 August process. Allowance of a maximum period of 10 business days for the Requesters 4 August to present additional information required to process the Request. 17 August Receipt of additional information requested of the Requesters. 22 August Registration of ...

Complaint > Pronaca Expansion-01/Santo Domingo de los Tsachilas

Eligibility: English

...request at any time that the CAO transfer their complaints from the Ombudsman function to the Compliance function, but that according to the CAO’s Operational Guidelines these two processes do not run in parallel. In other words, the CAO could not attend to their request for an audit of the credit approval process (performed by the Compliance function) and for environmental and social assessments of the PRONACA operations (conducted under the sponsorship of the Ombudsman function) at the s...

Complaint > Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project

Eligibility: 37-Eligibility Report (English)

...Requesters claim that because of the above-mentioned Bank failures the policies supported “do not appear to lay a solid foundation for zoning.”26 Moreover, the Requesters warn that, if the zoning of the forests were to be 22 Request, p. 9. 23 Request, p. 4. 24 Request, p. 4. 25 Request, p. 4-5. 26 Request, p. 8. 7 carried out without consultations of affected people and without taking their ...

Complaint > Productive and Tourism Infrastructure Program for the Province of Rio Negro

Eligibility: Eligibility Memorandum Public Disclosure

...Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b. The Request clearly identifies a Bank-financed Operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one or more Relevant Operational Policies. d. The Request describes the efforts that the Requeste...

Complaint > Alto Maipo Hydroelectric Power Project - Request III

Eligibility: Eligibility Memorandum Public Disclosure

...Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b. The Request clearly identifies a Bank-financed Operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one or more Relevant Operational Policies. d. The Request describes the efforts that the Requeste...

Complaint > Program for the Reconstruction of Electricity Infrastructure in Areas Affected by the Earthquake in Ecuador

Eligibility: Eligibility Memorandum Public Disclosure

...Request and phone call with the Representative of the Requesters 20 April regarding the MICI process. 27 April Notification of Registration of Request sent to Requesters and IDB Management. 10 May Meeting with Project Team. 21 May Phone call with the Representative of the Requesters. 25 May Meeting with Project Team. Receipt of IDB Management’s Response, which included a request for a 30 May...

Complaint > São José dos Campos Urban Structuring Program- Request III

Eligibility: Eligibility Memorandum Public Disclosure

...Request received 11 February Telephone call with the Requesters 12 February Request registered and notification sent to the Requesters and IDB Management 12 February – 1 April Document review and desk audit 14 March Management’s Response received 22 March Telephone call with the Requesters 12 April Eligibility Memorandum issued 4.2 Once the Request had been ...

Complaint > Improving Rural Livelihoods through Carbon Sequestration Project

Eligibility: 80-Eligibility Report (English)

...Request for Inspection was submitted, about 43% had been disbursed. C. The Request 13. What follows is a summary of the Request for Inspection. The Request is attached to this Report as Annex I. 14. According to the Request, delays in Project execution by the Bank have caused harm to farmers participating in the Project. The Request states that farmers actively participated in the Project since its beginning by raising plantations on their degraded lands ...

Complaint > Bogota Urban Services Project

Eligibility: 52-Eligibility Report (English)

...Request was submitted by Ms. Mariana Luna Crudo, and signed by her and seven other affected people. 2. The Panel registered the Request on October 31, 20071 and notified the Executive Directors, the President of Bank and the Requesters that it had registered the Request. The Panel received Bank Management’s Response to the Request on December 3, 2007 (the “Management Response”). 3. As provided in Paragraph 19 of the 1993 Resolution establishing the Inspection Panel ...

Complaint > Mario Covas Rodoanel Project - Northern Section 1 (2011)

Eligibility: Issuance of Eligibility Memorandum

...Request filed by Mauro Antonio Moraes Victor and Marco Antonio Garcia Martins on their behalf and in representation of members of a coalition of non-governmental organizations (hereinafter Colectivo de Entidades Ambientalistas or the Requesters). The Requesters complain about the potential negative impacts that the planned construction of the Northern portion of the Rodoanel Mário Covas Project (hereinafter the Project or the Beltway) could cause. 1.2. The Requester...

Complaint > Productive Infrastructure Program - Request II: Caracol Industrial Park (MICI)

Eligibility: Eligibility Memorandum Public Disclosure

...Request is filed by a representative, the identity of the Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. - 10 - b. The Request clearly identifies a Bank-financed Operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one...

Complaint > Isolated Indigenous Peoples Reservations Regularization

Eligibility: Eligibility Memorandum Public Disclosure

...Request or the issues raised therein, nor a determination of the IDB Group’s compliance or noncompliance with its Relevant Operational Policies. Requests determined to be eligible are transferred to begin the phase selected by the Requesters, while Requests declared ineligible are submitted for administrative closure. If the Request is declared ineligible, the process will be deemed concluded. All Requests received by the MICI and their processing will be reported to the Requesters, Management, ...

Complaint > Reventazon Hydroelectric Power Project

Eligibility: Eligibility Memorandum Public Disclosure

...Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b. The Request clearly identifies a Bank-financed operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one or more Relevant Operational Policies. d. The Request describes the efforts that the Requesters have made to ad...

Complaint > Energy Loss Reduction Project (Rogun HPP, Tajikistan)

Eligibility: 70-Eligibility Report (English)

...Request for Inspection, p. 1, para. 2. 16 Request for Inspection, p. 1, para. 3. 17 Request for Inspection, p. 1, para. A. 18 Request for Inspection, p. 2, para. B. 19 Request for Inspection, p. 2, para. C. 20 Request for Inspection, p. 2, para. D-E. 21 Request for Inspection, p. 3, para. F. 4 with the Bank’s response and request the Panel to recommend to the World...

Complaint > Power Sector Generation and Restructuring Project

Eligibility: 46-Eligibility Report (English)

...Request was filed on April 30, 2007, about 2.7% of the IDA Credit, had been disbursed. The Request therefore satisfies the requirement in Paragraph 9(e) that the related Credit has not been closed or substantially disbursed. 46 65. Furthermore, the Panel has not previously made a recommendation on the subject matter of the Request. Therefore, the Request satisfies Paragraph 9(f) of the 1999 Clarifications. F. Conclusions 66. The Request...