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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > South-West Roads: Western Europe-Western China International Transit Corridor (CAREC-1b & 6b) - 1st request

    Eligibility: 66-Report and Recommendation (English)

    ...request for inspection, as well as some interconnected issues related to the city of Turkestan. They requested that the Panel conducts an investigation into these matters. They also asked the Panel to keep their identities and contact information confidential. Theses communications, incorporating and supplementing the claims in the initial Request, constitute the Request for Inspection (the “Request”) to the Panel. The Request focuses on the segment of the Project p...

    WB Inspection Panel - Kazakhstan - 2010
  2. Complaint > Parana Biodiversity Project

    Eligibility: 41-Final Eligibility Report (English)

    ...Request was submitted by a non-governmental organization (NGO) based in the State of Paraná, Brazil. The Requesters asked that their names and their organization’s name be kept confidential. 2. On July 11, 2006, the Panel notified the Board of Executive Directors and the World Bank’s President that it received the Request and registered it as IPN RQ06/04. 1 The Panel received Bank Management Response to the Request for Inspection o...

    WB Inspection Panel - Brazil - 2006
  3. Complaint > Second Urban Environment Sanitation Project

    Eligibility: 49-Eligibility Report (English)

    ...Request was submitted by the Centre on Housing Rights and Evictions (COHRE) on behalf of the Agyemankata Community, which lives in an area known as Kwabenya in Ga District, Ghana. 2. The Panel registered the Request on August 22, 2007 1 and notified the Executive Directors, the President of IDA and the Requesters that it had registered the Request. The Panel received Bank Management’s Response to the Request on September 21, 2007 (“the Management Response”). 3. As p...

    WB Inspection Panel - Ghana - 2007
  4. Complaint > Downtown Redevelopment, Modernization of Metropolitan Public Transport, and of Government Offices Project

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request is filed by a representative, the identity of the Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b) The Request clearly identifies a Bank-financed Operation that has been approved by the Board, the President, or the Donors Committee. c) The Request describes the harm that could result from potential noncompliance with one or more Relevant Operational Policies. d) The Reque...

    IDB Independent Consultation and Investigation Mechanism - Paraguay - 2016
  5. Complaint > Mario Covas Rodoanel Project - Northern Section 1 (2011)

    Eligibility: Issuance of Eligibility Memorandum

    ...Requesters the opportunity to clarify and correct their Request by telephone and in writing. The Requesters took advantage of this opportunity. 3.2 Given the complexity of the project and the alternative Environmental Impact Study 6 submitted by the Requesters, the Ombudsperson felt that an in-depth analysis of the Request, the Counter Rima (Environmental Impact Report), as well as the project design and the most relevant environmental studies needed to 3...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2011
  6. Complaint > Northern Corridor Highway Improvement Program - Santa Barbara - Rurrenabaque and San Buenaventura

    Eligibility: Issuance of Eligibility Memorandum

    ...Request On February 28, 2011, inhabitants of the municipality of Rurrenabaque (the “Requesters”), including the Committee of Residents of Rurrenabaque in La Paz, the Committee of Residents of Rurrenabaque in Santa Cruz and the Foro Boliviano sobre el Medio Ambiente y Desarrollo (FOBOMADE), and one other party that requested confidentiality, submitted a Request to the ICIM. 9 The Request expressed concern about the plans for the construction and operation of the Bridge. 10 The Requesters allege t...

    IDB Independent Consultation and Investigation Mechanism - Bolivia - 2013
  7. Complaint > Sakhalin 2

    Eligibility: Eligibility Assessment Report

    ...requests the provision of assistance in negotiating a resolution of the dispute between the Affected Group and the Project Sponsor, through the payment of appropriate compensation by the latter [IRM, RP 9 (d)]. It also indicates the steps the Affected Group expects to be taken by the IRM [IRM, RP 9 (e)]. Though the Complaint does not expressly state whether the Affected Group requests a Compliance Review or a Problem-solving Initiative, it is quite clear that, by requesting the IRM ‘to hel...

    EBRD Independent Resource Mechanism - Russia - 2005
  8. Complaint > Bujagali-02/Bujagali Falls

    Eligibility: Assessment Report, Complaint regarding the Uganda Bujagali Hydropower Project,September 2001

    ...request to the Inspection Panel. The CAO now needs the Complainant to consider the assessment of the Ombudsman and comments by IFC management [under the CAO’s Advisory role] and request further intervention, if necessary. The CAO does not see a role for facilitation or mediation at this stage because the IFC has not made a final decision to participate in the project. 6

    IFC Compliance Advisor/Ombudsman - Uganda - 2019
  9. Complaint > Quellaveco Mining-01/Moquegua

    Eligibility: Ombudsman Assessment Report Regarding Community and Civil Society Concerns in Relation to IFC's Quellaveco Project (#3823), July 2012

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The purpose of CAO‟s assessment is to: (1) clarify the issues and concerns raised in the complaint; (2) gather information on how relevant stakeholders see the situation; and (3) help stakeholders understand and determine whether a c...

    IFC Compliance Advisor/Ombudsman - Peru - 2012
  10. Complaint > Lukoil Overseas-01/Berezovka

    Eligibility: English

    ...President Wolfowitz, appear to respond directly to complainants’ requests that IFC “acquire more independent monitoring of its projects” and that IFC “increase transparency and citizen participation in project monitoring” (April 2005 Assessment Report, page 9). In addition, the KPO initiatives as described by IFC appear to respond directly to the following CAO recommendations, which appear in the April 2005 assessment report: • KPO should continue the process of ...

    IFC Compliance Advisor/Ombudsman - Kazakhstan
  11. Complaint > BTC Pipeline-22/Tsemi

    Eligibility: Tsemi Assessment Report, February 2006

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints by people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which these IFC and MIGA play a role. In the first instance, complaints are managed through the CAO’s Ombudsman function. The purpose of this assessment is to: 1. Provide a neutral assessment of the facts gathered during the assessment that are as...

    IFC Compliance Advisor/Ombudsman - Georgia
  12. Complaint > Compania Minera Antamina S.A.-02/Huarmey

    Eligibility: Capacity Building Workshop Summary and Recommendations - Huarmey, Peru, July 19 and 20, 2006

    ...requested by both CMA and by CMVFAH following CAO’s assessment and closure of a complaint filed in May 2005 by members of the Federación de Pescadores del Perú. Among the recommendations in CAO’s final assessment report was that the company work more closely with the environmental monitoring committee to strengthen CMVFAH’s technical capacity; improve communication between the two parties and between the committee, the complainants, and community members; and to improve strategies for inte...

    IFC Compliance Advisor/Ombudsman - Peru
  13. Complaint > Sostanj Thermal Power Plant

    Eligibility: Eligibility Assessment Report

    EUROPEAN BANK FOR RECONSTRUCTION AND DEVELOPMENT PROJECT COMPLAINT MECHANISM ELIGIBILITY ASSESSMENT REPORT COMPLAINT: SOSTANJ THERMAL POWER PROJECT REQUEST NUMBER: 2012/03 Table of contents Executive Summary 1 I. Overview of the Eligibility Assessment process 2 II. Factual Background of the Sostanj Thermal Power Plant PCM Proceeding 6 III. Steps Taken in Determining Eligibilit...

    EBRD Project Complaint Mechanism - Slovenia
  14. Complaint > Mumbai Urban Transport Project

    Eligibility: 32-Eligibility Report (English)

    ...Request and registered it on April 28, 2004. In it the USOA Requesters asked that an investigation be recommended to the Bank’s 39 Letter from USOA Requesters to Panel, July 22, 2004. 40 First Request,¶3. 41 Ibid. 42 Letter from Requesters to MMRDA Commissioner dated December 8, 2003 and enclosed with the First Request. 43 Ibid. 44 Letter from USOA Requesters, July 22, 2004. 45 First Request, ¶5. ...

    WB Inspection Panel - India - 2004
  15. Complaint > Private Sector Development and Competitiveness Project (First Request)

    Eligibility: 54-Second Eligibility Report (English)

    ...Requests 104. As stated above, in its first Report and Recommendation the Panel confirmed the eligibility of the Gécamines-related Requests and Requesters and, in this Report, the Panel confirms the eligibility of the Request and Requesters relating to the three banks. What follows are the Panel’s observations pertaining to the main issues raised in these Requests. 105. Main issues raised in the Gécamines Requests. The Panel observes that the Requesters’...

    WB Inspection Panel - Democratic Republic of Congo - 2009
  16. Complaint > Sustainable Development of Natural Resources - Additional Financing, and Sustainable Development of Natural Resources II

    Eligibility: 83-Eligibility Report (English)

    ...requests for inspection related to the Afghanistan: Sustainable Development of Natural Resources projects (SDNRP, SDNRP Additional Financing, and SDNRP-2). In this Report, both requests are hereinafter jointly referred to as “the Request”, unless otherwise specified. Furthermore, both sets of Requesters have asked for their identities to remain confidential. 4. The first request was sent in Pashto by a resident of Mes Aynak area of Logar P...

    WB Inspection Panel - Afghanistan - 2012
  17. Complaint > Eskom Investment Support Project

    Eligibility: 65-Eligibility Report and Chairperson Statement (English)

    ...Requesters in advance of the Request for Inspection. The Requesters’ representatives corresponded with Bank Management prior to the submission of the Request for Inspection. However, the Requesters indicated they were not satisfied with the response received from Management. The Panel is therefore satisfied that the Request “does assert that the subject matter has been brought to Management‟s attention and that, in the Requesters‟ view, Management has failed to respond ...

    WB Inspection Panel - South Africa - 2010
  18. Complaint > Santa Fe Road Infrastructure Project and Provincial Road Infrastructure Project, 3rd Request

    Eligibility: 51-Management Report and Recommendation (English)

    ...Request on behalf of themselves and on behalf of ten other area residents who are landowners and who also signed the Request (hereafter referred to as the “Requesters”). This Request for Inspection is the third Request that the Panel has received concerning this Project. 2. On August 28, 2006, the Panel received a Request for Inspection (the “First Request”), dated August 20, 2006. The First Request was submitted by Mr. Hugo Mario Arriola-Klein and Dr. Nancy Beatriz Jullier, residents of C...

    WB Inspection Panel - Argentina - 2007
  19. Complaint > AD Hydro Power Limited-01/Himachal Pradesh

    Eligibility: English

    ...requesting this information directly. CAO expects to remain engaged and informed of progress relating to this request in order to understand the responsiveness of the grievance mechanism to concerns from its community. - 11 - 5.3. Does the project have a No Objection Certificate? The No Objection Certificate (NOC) is a required permit, issued by the village-elected council – the Panchayat – to indicate local support for significant development ...

    IFC Compliance Advisor/Ombudsman - India
  20. Complaint > Kalahari Diamond-01/Kalahari

    Eligibility: Assessment Report, June 24, 2005

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints by people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which these IFC and MIGA play a role. In the first instance, complaints are managed through the CAO’s Ombudsman function. The purpose of this assessment is to: 1. Provide a neutral assessment of the facts gathered during the assessment that are ...

    IFC Compliance Advisor/Ombudsman - Botswana