Complaint > Amaggi Expansion-01/IFC Executive Vice President Request

Management Response: IFC Response to CAO Audit Report, November 4, 2005

...request our client to undertake further studies, we collaborated with them in their pioneering efforts to establish the basis of what we hope will become a sector wide soy certification scheme. In our recent supervision IFC rigorously reviewed the Company's ESMS, in line with our commitment to the CAO, to ensure that it is sufficiently comprehensive to meet IFC's requirements. The main findings of this supervision visit are that: • The Company has continued to work close...

Complaint > Egyptian Indian Polyester Company - Sokhna-02/India

Closing Report: Egypt EIPC-02 Conclusion Report - January 2019

...president of Polyester Company (EIPET) – Sokhna logistics, regarding the IFC-supported project (#28878) in Egypt. The IFC investment in Ain Sokhna, Egypt (the Complainant). This supported the establishment of a 420,000 tons was the second complaint received by CAO per annum, greenfield polyethylene regarding the project.1 The Complainant terephthalate (PET) resin plant in the Eldorado claimed that EIPET had failed to compensate ...

Complaint > Russky Mir II-02/Taman

Eligibility: English

...President of the World Bank Group. Its mandate is to address in a fair, objective, and constructive manner complaints brought by communities or individuals affected by IFC or MIGA projects, and to enhance the social and environmental outcomes of these projects. Upon determining that a complaint meets the specified criteria for a CAO intervention, the CAO Ombudsman conducts an assessment of the situation to clarify the issues, facilitate communication between the parties about their perspec...

Complaint > Bilt Paper B.V-01/Sipitang

Appraisal: CAO Appraisal Report - Bilt-01-July 13-2015

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisi...

Complaint > Strominvest II-01/Minsk

Appraisal: CAO Compliance Appraisal Report Strominvest - March 2018 - English

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy p...

Complaint > Lafarge Surma Cement -01

Appraisal: Compliance Appraisal Report - Lafarge Surma Cement - October 14_2014

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO Compliance function is the performance of IFC and MIGA, not their client. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. In many cases, however, in assessing the performance of the project and IFC/MIGA’s im...

Complaint > Vizhinjam-01/Kerala

Appraisal: CAO Compliance Appraisal Report of Vizhinjam 01 to 03, June 01, 2015

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its/their business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provis...

Complaint > Vizhinjam-02/Kerala

Appraisal: CAO Compliance Appraisal Report of Vizhinjam 01 to 03, June 01, 2015

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its/their business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provis...

Complaint > Vizhinjam-03/Kerala

Appraisal: CAO Compliance Appraisal Report of Vizhinjam 01 to 03, June 01, 2015

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its/their business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provis...

Complaint > Bujagali Energy-04/Bujagali

Appraisal: Appraisal of IFC investment in Bujagali Energy (IFC Project #24408) and MIGA guarantee of World Power Holdings (MIGA Project #6732), Uganda, (CAO Complaints 04 and 06), April 8, 2015

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. I...

Complaint > Bujagali Energy-06/Bujagali

Appraisal: Appraisal of IFC investment in Bujagali Energy (IFC Project #24408) and MIGA guarantee of World Power Holdings (MIGA Project #6732), Uganda, (CAO Complaints 04 and 06), April 8, 2015

...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. I...

Complaint > Yanacocha-06/Cajamarca

Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

Complaint > Yanacocha-07/Cajamarca

Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

Complaint > Yanacocha-04/Cajamarca

Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

Complaint > Yanacocha-05/Cajamarca

Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

Complaint > Mozal-01/Matola and Maputo

Eligibility: Ombudsman Assessment Report, Complaint Regarding the Mozambique Aluminum S.A.R.L. (MOZAL) Investment, IFC Mozal II Project (#10323), February 2011

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant; (2) identify the principal stake...

Complaint > Eleme Fertilizer-01/Port Harcourt

Eligibility: CAO Assessment Report - Nigeria / Eleme Fertilizer 01 - February 2019

...requested they deduct 4% of each employee’s salary, to be transferred to NUCFRLANMPE. The Company accepted and implemented this request. h) Healthcare treatment/coverage denials: According to IEFCL, all employees including those on probation and family members (which include spouses and a maximum of four children) are covered for free medical treatment without any billing limit. In addition, the Company runs a clinic within the Indorama complex with resident d...

Complaint > Panama Canal Expansion-01/Gatun

Filing: Complaint, May 12, 2011

REQUEST FOR REVIEW/COMPLIANCE AUDIT Dear Office of the Compliance/Advisor Ombudsman staff, This letter is to request a review and compliance audit of the Panama Canal expansion project to ensure the canal's reliability, capacity, safety and sustainability remain intact upon completion of the project. An adequate, accurate and objective evaluation prescribed by IFC policies is of significance at this time given that this project – with consequences affecting people far beyond Panama's shores...

Complaint > BTC Pipeline-26/Krstanisi

Appraisal: English

...President has the discretion to request the compliance arm of CAO, CAO Compliance, to appraise the concerns raised in the complaint for a compliance audit of IFC or MIGA. Alternatively, a compliance audit can be initiated by request from the President of the World Bank Group or the senior management of IFC or MIGA. A CAO Compliance appraisal is a preliminary investigation to determine whether the CAO should proceed to a compliance audit of IFC or MIGA. Through CAO Compliance appraisals, the...

Complaint > Comsur V-01/Bosque Chiquitano

Compliance Review: English

...President of OTB. Minas Don Mario San Juan Meeting with President and Officers of OTB and community members (circa 40 people). Buena Vista Meeting with President and Officers of OTB and community members (circa 40 people). La Ramada Meeting with President and Officers of OTB and community ...