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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > PL IV-01/Multiple locations

    Eligibility: CAO Assessment Report - PL IV-01 - Panama - April 2019 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, go to www.cao-ombudsman.org. –2– TABLE OF CONTENTS LISTE OF ACRONYMS ..................................................................................................

    IFC Compliance Advisor/Ombudsman - Panama - 2019
  2. Complaint > Irrigation System Enhancement Project (Second Request)

    Eligibility: Report and Recommendation(English)

    ...Request, the Panel received another Request for Inspection (the “second Request”) relating to the same Project. The Request was submitted by Ms. Sara Petrosyan and Ms. Arusyak Ayvazyan on their own behalf and on behalf of 531 residents of Garni village 3 (the “Requesters”) affected by the Kaghtsrashen Gravity Irrigation System. The Requesters asked the Panel to keep the identities of the 531 residents confidential. They are concerned about a lack of water for gravity irrigation, the destru...

    WB Inspection Panel - Armenia - 2016
  3. Complaint > Irrigation System Enhancement Project (First Request)

    Eligibility: 106-Report and Recommendation(English)

    ...Request, the Panel received another Request for Inspection (the “second Request”) relating to the same Project. The Request was submitted by Ms. Sara Petrosyan and Ms. Arusyak Ayvazyan on their own behalf and on behalf of 531 residents of Garni village 3 (the “Requesters”) affected by the Kaghtsrashen Gravity Irrigation System. The Requesters asked the Panel to keep the identities of the 531 residents confidential. They are concerned about a lack of water for gravity irrigation, the destruction ...

    WB Inspection Panel - Armenia - 2016
  4. Complaint > Third Power Project, Fourth Power Project, and proposed Bujagali Hydropower Project

    Eligibility: 24-Management Report and Recommendation (English)

    ...Request for Inspection (Request) was submitted to the Inspection Panel (the Panel) on July 27, 2001 by the National Association of Professional Environmentalists of Kampala (NAPE), Uganda Save Bujagali Crusade (SBC) and other local institutions and individuals (the Requesters). The Requesters claimed that failures and omissions of the International Development Association (IDA) in the design, appraisal, and implementation of the Power III, Power IV and the Bujagali Hydropower Projects have ...

    WB Inspection Panel - Uganda - 2001
  5. Complaint > CBG-01/Sangaredi

    Eligibility: CAO Assessment Report - Guinea / CBG -01 - August 2019 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org – ii – TABLE OF CONTENTS TABLE OF CONTENTS .........................................................................................

    IFC Compliance Advisor/Ombudsman - Guinea - 2019
  6. Complaint > TCQ-01/Puerto Quetzal

    Eligibility: TCQ Assessment Report_Sept 10 2014 English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org –2– TABLE OF CONTENTS LIST OF ACRONYMS ............................................................................................

    IFC Compliance Advisor/Ombudsman - Guatemala - 2014
  7. Complaint > Benban Solar-04

    Eligibility: CAO ASSESSMENT REPORT

    ...requested that BSDA supports the effort of the local community to build a health center with dialysis capability instead of providing dialysis equipment which is not being used by the local public hospital. In addition, the Complainant stated that the Project’s headquarters and grievance office are located 50 km away from the village, making the submission of grievances and subsequent interaction almost impossible for the community. He requested that BSDA establishes a grievance office wit...

    IFC Compliance Advisor/Ombudsman - Egypt - 2022
  8. Complaint > Tbilisi Railway Bypass 2

    Eligibility: Eligibility Assessment Report

    ...Request number: 2011/03. By Alexandre Asatiani, a PAP, via the Association Green Alternative This issue was brought directly by the Complainant to the attention of EBRD in January 2011. EBRD requested the Borrower to investigate the Complainant’s claims as soon as it received initial communications from the complainant. Georgian Railway has made a representation to EBRD that court action in respect of the Complainant’s ownership and/or occupancy rights in rela...

    EBRD Project Complaint Mechanism - Georgia
  9. Complaint > West African Gas Pipeline Project

    Eligibility: 40-Eligibility Report (English)

    ...Request, p. 6. 15 Request, p. 6. 16 Request, p. 7. 17 Request, p. 7. 18 Request, p. 3. 19 Request, p. 4. 5 19. The Requesters indicate that there were no “binding contractual relations between individual landowners and WAPCO”.20 They assert that the payment of compensation was left to the discretion of the Project sponsors, resulting in payment of compensation only for the actual crops on ...

    WB Inspection Panel - Ghana, Nigeria - 2006
  10. Complaint > Land Administration Project (First Request)

    Eligibility: 53-Eligibility Report (English)

    ...Request for Inspection Re: Requests for Inspection Panama: Land Administration Project (Loan No. 7045-PAN) A. Background 1. The Inspection Panel received two Requests for Inspection related to the Panama: Land Administration Project (the “Project”—in Spanish, Programa Nacional de Administración de Tierras—PRONAT), on February 25, 2009 and March 17, 2009 respectively. The first Request (the “First R...

    WB Inspection Panel - Panama - 2009
  11. Complaint > Land Management and Administration Project

    Eligibility: 60-Eligibility Report (English)

    ...Request 9. What follows is a summary of the Request for Inspection. The Request is attached to this Report as Annex I4. 10. Land Titles and Evictions The Requesters represent communities in the BKL area within the Sras Chok ‘commune’ in Phnom Penh. According to the Request, following public notice that the commune area would become an adjudication zone for purposes of land registration under the LMAP, the residents of the BKL communities re...

    WB Inspection Panel - Cambodia - 2009
  12. Complaint > Cartagena Water Supply, Sewerage and Environmental Management Project

    Eligibility: 31-Eligibility Report (English)

    ...Request was filed. The Request therefore satisfies the requirement in paragraph 9(e) that the related Loan has not been closed or substantially disbursed. 53. The Panel has not previously made a recommendation on the subject matter of the Request. Therefore, the Request satisfies paragraph 9(f). F. CONCLUSIONS 54. The Requesters and the Request meet the eligibility criteria set forth in the Resolution that established the Inspection Panel ...

    WB Inspection Panel - Colombia - 2004
  13. Complaint > Railroad General Roca Improvement Program - Constitución - La Plata Line

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b. The Request clearly identifies a Bank-financed Operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one or more Relevant Operational Policies. d. The Request describes the efforts that the Reque...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2019
  14. Complaint > Indigenous and Community Biodiversity Project (COINBIO)

    Eligibility: 30-Eligibility Report (English)

    ...Request for Inspection (Request) related to the above-referenced Project, dated November 25, 2003.1 On January 30, 2004, in accordance with the Resolution establishing the Inspection Panel (Resolution), 2 the Panel notified the Executive Directors and the President of the International Bank for Reconstruction and Development (IBRD)3 that it had received the Request, which constituted Registration of the Request ...

    WB Inspection Panel - Mexico - 2004
  15. Complaint > Lake Victoria Environmental Management Project

    Eligibility: 19-Eligibility Report (English)

    ...Request for Inspection (the “Request”) related to the Kenya: Lake Victoria Environmental Management Project. (Annex 1). On November 9, 1999 the Requesters, at the request of the Chairman of the Panel, clarified some points surrounding the delivery of the Request. On November 22, 1999 the Panel notified the Executive Directors and Bank President of receipt of the Request (meaning “Registration” under the Panel’s Operating Procedures).1 A. THE LOAN 2. The Lake Victoria Environmental Manageme...

    WB Inspection Panel - Kenya - 1999
  16. Complaint > Rural Water Supply and Sanitation Project for Low Income States - First Request

    Eligibility: Inspection Panel Report and Recommendation

    ...Request for Inspection of the same Project (“the second Request”) (hereinafter “the Requests” refer to both first and second Requests). The second Request was submitted by 130 Santhal and Ho tribal community members from another village in the state of Jharkhand (“the second Requesters”) (hereinafter “the Requesters” refer to both the first and second Requesters), who asked for confidentiality. They are concerned about the construction of an elevated storage reservoir (ESR) as part of the C...

    WB Inspection Panel - India - 2018
  17. Complaint > Rural Water Supply and Sanitation Project for Low Income States - Second Request

    Eligibility: Inspection Panel Report and Recommendation

    ...Request for Inspection of the same Project (“the second Request”) (hereinafter “the Requests” refer to both first and second Requests). The second Request was submitted by 130 Santhal and Ho tribal community members from another village in the state of Jharkhand (“the second Requesters”) (hereinafter “the Requesters” refer to both the first and second Requesters), who asked for confidentiality. They are concerned about the construction of an elevated storage reservoir (ESR) as part of the C...

    WB Inspection Panel - India - 2018
  18. Complaint > Delonex and Africa Oil-01/Kerio Valley

    Eligibility: CAO Assessment Report

    ...requested that information be shared directly with them and not through Government officials, but their request was disregarded. KVCO also shared that the community members were engaged through a civil society organization forum from which KVCO was excluded. Additionally, the Complainants shared their impression that the project operator was close to government, as government employees were often seen wearing shirts with the company’s logo. For example, when there was a need for local work...

    IFC Compliance Advisor/Ombudsman - Kenya - 2020
  19. Complaint > Greater Beirut Water Supply Project

    Eligibility: 71-Inspection Panel Report - Follow-up to Board Decision of March 10, 2011

    ...Request on November 10, 2010 and on December 13, 2010, Management submitted its Response to the Request. 3. On January 20, 2011, the Panel submitted its Report and Recommendation to the Board of Directors. The Panel determined that the Request and the Requesters met the criteria set forth in the Resolution for eligibility, and recommended that the Board authorize the Panel to carry out an investigation of some of the matters raised in the Request for Inspection. Specifically...

    WB Inspection Panel - Lebanon - 2010
  20. Complaint > Second Urban Environment Sanitation Project

    Eligibility: 49-Management Report and Recommendation (English)

    ...Request and Investigation 1. On August 22, 2007, the Inspection Panel registered a Request for Inspection concerning the World Bank’s Second Urban Environmental Sanitation Project (UESP II) in Ghana. The Accra-based Centre on Housing Rights and Evictions (COHRE) submitted the Request on behalf of the Agyemankata community, resident in the Kwabenya part of the Accra metropolitan area. The Request focused on one Project subcomponent, the proposed Kwabenya sanitary landfill. The Requesters cla...

    WB Inspection Panel - Ghana - 2007