Complaint > Bankers Petroleum-01/Patos

Agreement: Progress Report - May 2016 - English

...President of the World Bank Group. CAO’s mandate is to address complaints of people affected by projects of the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA) in a manner that is fair, objective and constructive, and to enhance the social and environmental outcomes of projects in which these institutions play a role. The Complaint In March 2013, CAO received a complaint about IFC’s funded Bankers Petroleum Ltd. (Bankers) project in Albania. The ...

Complaint > Pronaca Expansion-01/Santo Domingo de los Tsachilas

Eligibility: English

...request at any time that the CAO transfer their complaints from the Ombudsman function to the Compliance function, but that according to the CAO’s Operational Guidelines these two processes do not run in parallel. In other words, the CAO could not attend to their request for an audit of the credit approval process (performed by the Compliance function) and for environmental and social assessments of the PRONACA operations (conducted under the sponsorship of the Ombudsman function) at the s...

Complaint > Agrokasa-01/Ica

Compliance Report: CAO Audit of IFC Investments in Agribusiness in the Ica Valley, Peru, February 22, 2011

...request. It cannot go beyond the confines of the complaint, or request that other issues be addressed. In such cases, the complainant or requestor may consider submission of a new complaint or request. CAO Compliance appraisals and audits consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is neither a court of appea...

Complaint > Chad-Cameroon Pipeline-02/Cameroon

Filing: Complaint regarding the Chad-Cameroon Pipeline Project, May 25, 2011

...requested wells or improved water points. Problems emerged very quickly with the water points constructed by the company’s subcontractors, forcing the communities to obtain water from sources of dubious quality. In a village to the south of the pipeline, residents are forced to travel several kilometers to find a water point because of the poor quality of the water obtained from the well built by the company. Village residents have appealed to the company for assistance on a number of occasions,...

Complaint > Bujagali-02/Bujagali Falls

Eligibility: Assessment Report, Complaint regarding the Uganda Bujagali Hydropower Project,September 2001

...request to the Inspection Panel. The CAO now needs the Complainant to consider the assessment of the Ombudsman and comments by IFC management [under the CAO’s Advisory role] and request further intervention, if necessary. The CAO does not see a role for facilitation or mediation at this stage because the IFC has not made a final decision to participate in the project. 6

Complaint > Bujagali Energy-04/Bujagali

Management Response: English

...President and General Counsel Vice President for New Business 2 Annex: IFC Tabulated Management Response: Bujagali 04-06 CAO Finding IFC Response IFC Actions Taken or Proposed 1. IFC did not possess or have access to labor Staff assigned to this project were amongst Since the launch of the IFC PS in ...

Complaint > Quellaveco Mining-01/Moquegua

Eligibility: Ombudsman Assessment Report Regarding Community and Civil Society Concerns in Relation to IFC's Quellaveco Project (#3823), July 2012

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The purpose of CAO‟s assessment is to: (1) clarify the issues and concerns raised in the complaint; (2) gather information on how relevant stakeholders see the situation; and (3) help stakeholders understand and determine whether a c...

Complaint > Bridge International Academies-03/Kenya

Dispute Resolution: CAO ASSESSMENT REPORT

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org – iii – TABLE OF CONTENTS TABLE OF CONTENTS............................................................................................................ III LIST OF ACRONYMS......

Complaint > Bujagali Energy-07/Bujagali

Compliance Review: English

Int mation I I Fe I Fi ance Corporation WORU>BAHKGROUP Creating Markets, Creating Opportunities January 9, 2018 Mr. Osvaldo L. Gratacos Compliance Advisor Ombudsman International Finance Corporation 2121 Pennsylvania Avenue, N.W. Washington DC 20433 IFC Management's Response to the CAO Inv...

Complaint > BTC Pipeline-22/Tsemi

Eligibility: Tsemi Assessment Report, February 2006

...President of the World Bank Group, and its mandate is to assist in addressing complaints by people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which these IFC and MIGA play a role. In the first instance, complaints are managed through the CAO’s Ombudsman function. The purpose of this assessment is to: 1. Provide a neutral assessment of the facts gathered during the assessment that are as...

Complaint > Lukoil Overseas-01/Berezovka

Eligibility: English

...President Wolfowitz, appear to respond directly to complainants’ requests that IFC “acquire more independent monitoring of its projects” and that IFC “increase transparency and citizen participation in project monitoring” (April 2005 Assessment Report, page 9). In addition, the KPO initiatives as described by IFC appear to respond directly to the following CAO recommendations, which appear in the April 2005 assessment report: • KPO should continue the process of ...

Complaint > Compania Minera Antamina S.A.-02/Huarmey

Eligibility: Capacity Building Workshop Summary and Recommendations - Huarmey, Peru, July 19 and 20, 2006

...requested by both CMA and by CMVFAH following CAO’s assessment and closure of a complaint filed in May 2005 by members of the Federación de Pescadores del Perú. Among the recommendations in CAO’s final assessment report was that the company work more closely with the environmental monitoring committee to strengthen CMVFAH’s technical capacity; improve communication between the two parties and between the committee, the complainants, and community members; and to improve strategies for inte...

Complaint > Benban Solar-02

Dispute Resolution: Dispute Resolution Conclusion Report

...requesting wage raises and filing complaints. In July 2022, CAO found the complaint eligible and began an assessment. In accordance with the CAO Policy, 3 CAO shared the complaint with the independent Accountability Mechanisms (IAMs) of other development finance institutions supporting the project, specifically the Independent Recourse Mechanism (IRM) of the African Development Bank (AfDB). The AfDB-IRM determined that the case would be handled through their compliance review function. CA...

Complaint > Wilmar Group-01/West Kalimantan

Compliance Report: English

...request. It cannot go beyond the confines of the complaint or request other issues to be addressed. In such cases, the complainant or requestor should consider a new complaint or request. CAO Compliance appraisals and audits consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is neither a court of appeal nor a legal e...

Complaint > Interagua-01/Guayaquil

Filing: English Part 2

...President of the Republic “to declare a SANITARY EMERGENCY at once, for the west suburb of this city, and that relevant measures be implemented to eliminate the causes of this outbreak of Hepatitis A.”73 President Alfredo Palacio denied the request the same day, attributing the outbreak to a localized incident due to unsanitary conditions and bad maintenance of the school cisterns.74 In spite of the decision made by Palacio, the incidence of Hepatitis created a situation of high risk for ...

Complaint > India Infrastructure Fund-01/Dhenkanal District

Compliance Report: English

...Request for site visits to Kamalanga project IFC first requested a site visit to the Kamalanga project in 2009. Between 2009 and 2014 IFC made an estimated 15 requests to the client to organize a site visit to the Kamalanga project, however, a site visit to the Kamalanga project could not be organized until December 2014. IFC staff noted that its client was unable to organize a site visit to the Kamalanga project for 35 According to IFC’s definitions, an ESRR of 2 is assigned to clients that is ...

Complaint > AD Hydro Power Limited-01/Himachal Pradesh

Eligibility: English

...requesting this information directly. CAO expects to remain engaged and informed of progress relating to this request in order to understand the responsiveness of the grievance mechanism to concerns from its community. - 11 - 5.3. Does the project have a No Objection Certificate? The No Objection Certificate (NOC) is a required permit, issued by the village-elected council – the Panchayat – to indicate local support for significant development ...

Complaint > Axzon-01/Halych and Kalush

Filing: Danosha Complaint - ENG

...requests to the company regarding access to the environmental information and the course of implementation of the Environmental and Social Action Plan presented on the IFC web-page. These were the requests No.125-1/307 as of 26th July 2013 and No. 125-1/363 as of 30th September 2013. The company has replied to the first request; however, no environmental information was included (Annex 2). The second request was ignored by the company. All copies of requests from community and NECU, as well as t...

Complaint > Empresa Electrica Pangue S.A.-02/Upper Bio-Bio Watershed

Closing Report: English

...request of the complainants, Alto Bio Bio, Chile CAO Ombudsman continued to monitor the settlement by working with local and indigenous The Pangue Hydroelectric Project is a 450MW organizations to address broader cultural impacts hydroelectric dam on the Bio Bio River in Chile. of the project. The CAO began to work with the Completed in September 1996, the dam was Mapuche...

Complaint > Nedbank Tier II-01/Kintinian

Filing: Letter of complaint to CAO with annexes - Nedbank-01 - April 2017

...President and CAO Office of the Compliance Advisor Ombudsman International Finance Corporation 2121 Pennsylvani a Avenue NW Washin gton, DC 20433 USA E-mail: CAO@worldbankgroup.org April 27, 2017 Dear Vice President Gratacos Re: Complaint concerning IFC loan to NedBank Group Ltd (Project no. 26014) 1. Centre de Commerce International pour le Developpement ("CECIDE"), Le Memes Droits Pour Tous ("MDT"), and Inclusive Development International ("IDI'') are submitting this complaint to t...