Complaint > Lonmin-02/Marikana

Appraisal: Compliance Appraisal Report- Lonmin-02 - December 2017

...President, the President of the World Bank Group or IFC/MIGA senior management. Following a compliance investigation, CAO may determine that it is necessary to monitor actions taken by IFC or MIGA until such actions assure CAO that its compliance findings are being addressed.1 For more information about CAO, please visit www.cao-ombudsman.org. 1 CAO, Operational Guidelines (2013) para. 4.4.6. Compliance Appraisal Report – Lonmin, South Africa 3 Tabl...

Complaint > Kalahari Diamond-01/Kalahari

Eligibility: Assessment Report, June 24, 2005

...President of the World Bank Group, and its mandate is to assist in addressing complaints by people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which these IFC and MIGA play a role. In the first instance, complaints are managed through the CAO’s Ombudsman function. The purpose of this assessment is to: 1. Provide a neutral assessment of the facts gathered during the assessment that are ...

Complaint > AES Sonel-02/Doula

Appraisal: CAO Appraisal Report_AES_Sonel - June_26_2014 - English

...president of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report C-I-R4-Y14-F200 ...

Complaint > Mozal-01/Matola and Maputo

Appraisal: Appraisal Report: Mozambique Aluminium S.A.R.L, Mozambique - Case of Justica Ambiental, Livaningo, Liga Mocambicana dos Direitos Humanos, Centro Terra Viva, Kulima, and Centro de Integridade Pública, July 24, 2012

...president of the World Bank Group. The CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report CAO Ref Code: C-I-R6-Y12-F160 ...

Complaint > PL IV-01/Multiple locations

Eligibility: CAO Assessment Report - PL IV-01 - Panama - April 2019 - English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, go to www.cao-ombudsman.org. –2– TABLE OF CONTENTS LISTE OF ACRONYMS ..................................................................................................

Complaint > Orion-02/ Gualeguaychu

Filing: Complaint with Annexes, August 5, 2009

...president of INTI estimated that the difference between values (over 500%) was due to the presence of the Botnia plant. The study was made on samples taken in August 2008. The fact is that the increase of these highly contaminating substances has been exponential, especially if we take into account that dioxines are biocumulative and not biodegradable, so that they accumulate both in the riverbed and in the food chain. The president of INTI himself declared that if these values continue to...

Complaint > CBG-01/Sangaredi

Eligibility: CAO Assessment Report - Guinea / CBG -01 - August 2019 - English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org – ii – TABLE OF CONTENTS TABLE OF CONTENTS .........................................................................................

Complaint > TCQ-01/Puerto Quetzal

Eligibility: TCQ Assessment Report_Sept 10 2014 English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org –2– TABLE OF CONTENTS LIST OF ACRONYMS ............................................................................................

Complaint > Yanacocha-02/Cajamarca

Closing Report: CAO Exit Report, February 2006

...request of affected communities and the Mesa. Due to lack of US courts Magdalena, San Juan – cooperation from government authorities and desire by some health impacts from the complainants to seek remedies through litigation, health study was mercury spill not implemented. (see further explanation in Background section) Land, Soil, Air – impacts In November 2001, the President’s Office for the Government of The CTAR Mesa oversaw an environmental audi...

Complaint > Benban Solar-02

Dispute Resolution: CAO ASSESSMENT REPORT

...requesting raises or filing complaints. The complaint is related to labor conditions in 13 active projects by the International Finance Corporation (IFC) 1 and in 12 active projects supported by the Multilateral Investment Guarantee Agency (MIGA) 2 in the Benban Solar Park in Egypt (“the Project”). In July 2022, CAO determined that the complaint met its three eligibility criteria and began an assessment of the complaint. In accordance with CAO Policy (para. 169), 3 CAO shared the compla...

Complaint > Benban Solar-04

Eligibility: CAO ASSESSMENT REPORT

...requested that BSDA supports the effort of the local community to build a health center with dialysis capability instead of providing dialysis equipment which is not being used by the local public hospital. In addition, the Complainant stated that the Project’s headquarters and grievance office are located 50 km away from the village, making the submission of grievances and subsequent interaction almost impossible for the community. He requested that BSDA establishes a grievance office wit...

Complaint > Benban Solar-05

Dispute Resolution: Dispute Resolution Conclusion Report

...request and consent of the Complainants.2 In October 2022, the Complainants expressed their desire for the complaint to be referred back to CAO and to end their engagement with IFC. CAO then began an assessment of the complaint in October 2022. During the assessment, the Complainants and the Benban Solar Park representatives expressed an interest in engaging in a dispute resolution process facilitated by CAO to resolve the issues raised in the complaint. In accordance with the CAO Policy, ...

Complaint > Daehan Wind Power Company 01/Tafila

Dispute Resolution: Dispute Resolution Conclusion Report

...request of the Company, the DR process was paused between May and August 2021. The CAO team continued to maintain communication with both Parties through bilateral meetings. In October 2021, CAO convened the second joint meeting. The Complainants presented some options for resolution to the Company. In December 2021, after internal consultations, the Company informed CAO that it could not agree to the Complainants’ proposal to resolve the complaint and reiterated its commitment to su...

Complaint > Delonex and Africa Oil-01/Kerio Valley

Dispute Resolution: Dispute Resolution Conclusion Report

...requested information from the other party. However, none of the requested information was shared. Both parties expressed their frustration towards each other for the inability to share the requested information, which each party felt was critical to move the process forward. In an attempt to reconcile positions on ground rules,10 CAO conducted shuttle diplomacy (that is, separate meetings and exchange of emails between the CAO and each party) between May 2021 and May 2022. However, there w...

Complaint > Bilt Paper-02/Sipitang

Compliance Report: CAO Compliance Investigation Report - Bilt-02 - April 13, 2018 - ENGLISH

...request. IFC reported that the reason for the request was that the sale was expected to be imminent (after which SFI would no longer be part of the IFC investment), and to avoid or minimize any transaction related sensitivities. In February 2016, IFC visited Bilt Paper’s plants in India. In accordance with the company’s request, however, no supervision visit was carried out to SFI at that time. IFC recorded its supervision findings in a document dated June 2016. IFC understood, based on limited ...

Complaint > Tata Ultra Mega-01/Mundra and Anjar

Filing: Complaint from Machimar Adhikar Sangharsh Sangathan (MASS – Association for the Struggle for Fishworkers Rights) regarding Tata Ultra Mega, June 11, 2011

1 June 11, 2011 Vice President Meg Taylor Compliance Advisor/Ombudsman International Finance Corporation 2121 Pennsylvania Ave NW Washington DC 20433 USA Fax: +1 202 522‐7400 Email: cao‐compliance@ifc.org Dear VP Taylor, We, members of the Machimar Adhikar Sangharsh Sangathan (MASS – Association for the Struggle for Fishworkers’ Rights), representative organization of the affected people, submit our complaint against the Tata Ultra Mega ‐ Coastal Gujarat Power Limited investment, with funding fr...

Complaint > Delonex and Africa Oil-01/Kerio Valley

Eligibility: CAO Assessment Report

...requested that information be shared directly with them and not through Government officials, but their request was disregarded. KVCO also shared that the community members were engaged through a civil society organization forum from which KVCO was excluded. Additionally, the Complainants shared their impression that the project operator was close to government, as government employees were often seen wearing shirts with the company’s logo. For example, when there was a need for local work...

Complaint > Reventazon HPP-01

Compliance Report: English

...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA and how IFC/MIGA assured itself/themselves of a project’s E&S performance. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve the institution’s environmental and social (E&S) performance. In the context of a CAO compliance investigation, at issue is whe...

Complaint > Bidco Bev. & Det.-01/Thika

Compliance Report: CAO Compliance Investigation Report - Bidco 01 & 04 - October 2018 - English

...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of the E&S performance of an IFC/MIGA project. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&S performance. In the context of a CAO compliance investigation, at issue is whether: • The actual E&S outcomes of...

Complaint > Bidco-04/Thika

Compliance Report: CAO Compliance Investigation Report - Bidco 01 & 04 - October 2018 - English PDF

...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of the E&S performance of an IFC/MIGA project. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&S performance. In the context of a CAO compliance investigation, at issue is whether: • The actual E&S outcomes of...