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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Jute Sector Adjustment Credit Project

    Registration: Notice of Registration

    ...REQUEST RQ96/1 August 26, 1996 NOTICE OF REGISTRATION Dear Sir: Re: Request for Inspection - Bangladesh: Jamuna Bridge Project (Credit 2569-BD) The Inspection Panel (the “Panel”) received a Request for Inspection (the “Request”) dated August 18, 1996 on August 23, 1996 from an organization called the Jamuna Char Int...

    WB Inspection Panel - Bangladesh - 1996
  2. Complaint > Agrokasa-01/Ica

    Eligibility: Assessment Report - Complaints Regarding the Sociedad Agricola Drokasa S.A., Project #26821('Agrokasa'), Ica Valley, Peru, December 2009

    ...President and CEO, and Agrokasa General Manager  Director of ANA (National Water Authority) 21 July, 2009  Mayor of Santiago and Municipal Manager of Santiago  Chief of ALA (Local Water Authority)  President of Farmers Association 22 July, 2009  Agrokasa‟s Manager in Ica  Tour of Agrokasa operations  Nine signatories to the complaints 23 July, 2009  Tour of two properties owned by signatories to the complaints  ...

    IFC Compliance Advisor/Ombudsman - Peru - 2009
  3. Complaint > Jamuna Multipurpose Bridge Project

    Registration: Notice of Registration

    ...REQUEST RQ96/3 July 13, 2004 NOTICE OF REGISTRATION Dear Sir: Re: Request for Inspection - Bangladesh: Jute Sector Adjustment Credit 2567-BD The Inspection Panel (the “Panel”) received on November 13, 1996, a Request for Inspection (the “Request”) dated August 6, 1996 from a group of citizens of Bangladesh who...

    WB Inspection Panel - Bangladesh - 1996
  4. Complaint > BTC Pipeline

    Eligibility: Eligibility Assessment Report

    ...request of the Lender Group, D' Appolonia was asked to visit the village of Girakh Kesemenli during a site visit in February 2005. Section 2.9.1 of their report is reproduced in full below. " At the request of the Lender Group, the IEC 19 was asked to visit the village of Girakh Kesaman20 as the President2 of the EBRD had received a complaint from a citizen of this village. It was contended that 24 houses were significantly damaged from heavy project traffic along an access road passing th...

    EBRD Independent Resource Mechanism - Azerbaijan - 2005
  5. Complaint > Vishnugad Pipalkoti Hydro Electric Project

    Timeline: Register (English)

    ...Request for Inspection received by July 23, 2012 Secretariat 2. Request Registered August 3, 2012 3. Notice of Registration with the Request August 3, 2012 sent to the President 4. Notice of Registration sent to: 5. Requesters August 3, 2012 6. Executive Directors August 3, 2012 7. Notice of Registration put on the August 3, 2012 Inspection Panel website 8. Executive Di...

    WB Inspection Panel - India - 2012
  6. Complaint > National Drainage Program Project

    Timeline: 34-Register (English)

    ...Request No. RQ 04/5 Country: PAKISTAN Project: PAKISTAN: National Drainage Program Project Action Date: Other Comments 1. Request for Inspection received by Secretariat September 10, 2004 2. Request Registered September 17, 2004 3. Notice of Registration with the Request sent to the September 17,2004 President 4. Notice...

    WB Inspection Panel - Pakistan - 2004
  7. Complaint > Empresa Electrica Pangue S.A.-02/Upper Bio-Bio Watershed

    Eligibility: English

    ...President, became one of the drivers for the creation of some form of recourse and accountability mechanism at IFC. This resulted in 1999 with the decision of the President to create the Office of the CAO. The first case that the CAO assessed was a complaint from one individual against IFC in relation to Pangue. This was resolved through negotiation and mediation after more than one year. 1 These were noted in the Hair Report as the Procedure for Environmental Review of IFC Projects (M...

    IFC Compliance Advisor/Ombudsman - Chile
  8. Complaint > Water Supply Augmentation Project, Greater Beirut Water Supply Project and its Additional Fiancing - Second Request

    Registration: Notice of Non-Registration

    ...Request is not the same as a previous Request on which the Panel has already made a recommendation. If the Request raises similar matters as a previous Request, then the new complaint must present new evidence or circumstances related to the Requesters’ concerns. 36. The Panel notes that the Request raises similar matters as the Request received in August 2018 relating to the same Projects. The Panel registered this earlier Request in September 2018, conducted a visit to Lebanon in October ...

    WB Inspection Panel - Lebanon - 2019
  9. Complaint > Land Reform and Poverty Alleviation Project, 1st Request

    Timeline: 14-Register (English)

    ...Requesters) Action Date: Other Comments 1. Request for Inspection received by Secretariat Dec. 14, 1998 2. Request Registered Jan. 8, 1999 3. Notice of Registration with the Request sent to the Jan. 8, 1999 President 4. Notice of Registration sent to: 5. Requesters Jan. 8, 1999 6. Executive Directors ...

    WB Inspection Panel - Brazil - 1998
  10. Complaint > Land Reform and Poverty Alleviation Project, 2nd Request

    Eligibility: 18-Eligibility Report (English)

    ...Requesters”). The Second Request was submitted after the Inspection Panel, responding to the First Request, communicated to the Board on May 27, 1999 that “the Panel does not recommend an investigation of the matters alleged in the Request.” 1.2 As the Panel indicates in its Notice of Registration, the Second Request contains substantially the same allegations as the original Request. On the basis of what the Requesters describe as new information from a sub -set of 39 properties2...

    WB Inspection Panel - Brazil - 1999
  11. Complaint > Mozal-01/Matola and Maputo

    Compliance Report: CAO Audit of IFC Investments in Mozal, Mozambique, December 18, 2012

    ...request. It cannot go beyond the confines of the complaint, or request that other issues be addressed. In such cases, the complainant or requestor may consider submission of a new complaint or request. CAO Compliance appraisals and audits consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is neither a court of appea...

    IFC Compliance Advisor/Ombudsman - Mozambique
  12. Complaint > Africa Investco-01

    Eligibility: Ombudsman Assessment-Conclusion Report, Complaint Regarding the Africa Investco Project(Project #27819), Africa Region, September 2012

    ...request. CAO was diligent in maintaining regular communication with the complainant and IFC throughout the assessment period. CAO also satisfied itself that the complainant, who was also represented by legal counsel, was making decisions freely and not under threat or duress. Ultimately, the relevant parties were able to resolve the issues raised in the complaint, with minimal use of public resources on the part of CAO. 3 Due to complainant requests for confidentiality as well as the con...

    IFC Compliance Advisor/Ombudsman - Mauritius - 2012
  13. Complaint > EPS Kolubara Environmental Improvement

    Monitoring: Problem-solving Initiative Monitoring Report II (English)

    ...requested that PCM undertake problem-solving to address the concerns raised. The Eligibility Assessment Report relating to the Complaints, released in August 2017, found both Complaints eligible for a single Problem-solving Initiative, in accordance with the PCM Rules of Procedure (PCM RP).The President of the EBRD accepted the recommendation of the Eligibility Assessors to initiate the PSI, and on 1 September 2017, PCM Expert Constantin-Adi Gavrilă initiated the PSI. Given the need for cultural...

    EBRD Project Complaint Mechanism - Serbia
  14. Complaint > Food and Agriculture Health and Quality Management Program (CCLIP)

    Dispute Resolution: Issuance of Consultation Phase Report

    ...Requester regarding the concerns expressed in her Request in order to address them. Accordingly, the Requester and the IDB Project Team met in Buenos Aires to discuss the contents of the Request and, subsequently, exchanged correspondence regarding the Program. At the conclusion of the period granted to Management, in March 2012 the Requester expressed her decision to continue the process with the ICIM. 3. On 23 April 2012, the Ombudsperson determined that the Request was Eligible for the Co...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2012
  15. Complaint > Visayas Base-Load Power Project

    Registration: Notice of Registration

    ...request for compliance review (Request) filed by your representative, Mr. Jose Aaron Pedrosa, Jr., on behalf of certain requesting parties (Requesters) including Engr. Vicente Obando, and received by the Secretary, CRP by email on 23 May 2011. Full documentation relating to the Request was received by the Office of the Compliance Review Panel on 25 May 2011 and, as such, this date is the date of receipt of the Request. The CRP also acknowledged the request for confidentiality for the Reque...

    ADB Special Project Facilitator and Compliance Review Panel - Philippines - 2011
  16. Complaint > Ituango Hydropower Plant

    Management Response: Consideration by the Board of Executive Directors of the Recommendation and ToRs

    ...REQUEST7 3.1 On 5 June 2018, MICI received a Request related to the Operations described in paragraph 2.8 of this document. The Request was filed by 477 residents of nine municipalities in the department of Antioquia, who are members of the organization Movimiento Ríos Vivos Antioquia.8 Ms. Isabel Cristina Zuleta represents the Requesters before MICI. They are also supported by the following CSOs: the Center for International Environmental Law, t...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2019
  17. Complaint > Power VI Project

    Filing: Request for Inspection (English)

    ...Request for Inspection (Request) of IDA loans t o the Government of Tanzania which violate IDA's Articles of Agreement. The Request is submitted by a group of affected individuals in Tanzania w h o include the owner and employees of Tannol Holdings Ltd. The affected individuals are referred t o as "Tannol." The violations have been brought t o the attention of Management. Management has not cured its violations. Summary This Request is directed at the financing by th...

    WB Inspection Panel - Tanzania - 1995
  18. Complaint > Uttaranchal Decentralized Watershed Development Project

    Eligibility: 45-Eligibility Report (English)

    ...Request for Inspection Re: Request for Inspection India: Uttaranchal Decentralized Watershed Development Project (IDA Credit No. 3907 IN) 1. On March 7, 2007, the Inspection Panel (the “Panel”) received a Request for Inspection (the “Request”), dated February 21, 2007, related to the Uttaranchal Decentralized Watershed Development Project (“the Project”). The Request was submitte...

    WB Inspection Panel - India - 2007
  19. Complaint > AES PNG-01/Roku Village

    Eligibility: CAO Assessment Report - AES-PNG - March_11_2015

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS 1. SUMMARY ..................................................................................................

    IFC Compliance Advisor/Ombudsman - Papua New Guinea - 2015
  20. Complaint > Vizhinjam-01/Kerala

    Eligibility: CAO Vizhinjam-01_Assessment_Report - English

    ...request of the complainants, IFC held a day-long informational session with four of the complainants’ representatives in Delhi. The meeting included a presentation of issues and concerns by the complainants. CAO also attended as an observer. Furthermore, at the request of the complainants, CAO extended its 120-day assessment period to allow for a more thorough exploration with all parties of whether a collaborative dispute resolution process would be possible and to help ensure all parties were ...

    IFC Compliance Advisor/Ombudsman - India - 2013