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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Nicaragua Sugar Estates Limited-01/Leon and Chinandega

    Agreement: English

    ...President of the World Bank Group. The CAO reviews complaints from Communities affected by development projects undertaken by the private sector lending and insurance members of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). The CAO works to respond quickly and effectively to complaints through mediated settlements headed by the CAO Ombudsman, or through compliance audits that ensure adherence with relevant policies. The...

    IFC Compliance Advisor/Ombudsman - Nicaragua
  2. Complaint > Lonmin-02/Marikana

    Filing: Complaint regarding Lonmin project

    ...requested and been allowed to participate in the selection of independent consultants for water and air quality monitoring.” “Social Development The bulk of Lonmin operations is located in the Marikana area, east of Rustenburg in the North West Province. Affected areas fall into either the Madibeng or Rustenburg Local Municipalities. There is one main Traditional Authority present in the affected area, namely the Bapo Ba Mogale. The Greater Lonmin Community, which comprises those communities and...

    IFC Compliance Advisor/Ombudsman - South Africa - 2015
  3. Complaint > Lydian Intl3-01/Gndevaz & Jermuk

    Compliance Report: English

    ...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA and how IFC/MIGA assured itself/themselves of a project’s E&S performance. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve the institution’s environmental and social (E&S) performance. In the context of a CAO compliance investigation, at issue ...

    IFC Compliance Advisor/Ombudsman - Armenia - 2017
  4. Complaint > Ficohsa-02/Tela

    Monitoring: English

    ...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private-sector arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about CAO, please visit www.cao-ombudsman.org. Second Compliance Monitoring Report – IFC Investment in Ficohsa, Honduras (June 2019) 4 Table of Contents Acronyms .........................

    IFC Compliance Advisor/Ombudsman - Honduras - 2019
  5. Complaint > Ficohsa-01/ CAO Vice President Request

    Monitoring: English

    ...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private-sector arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about CAO, please visit www.cao-ombudsman.org. Second Compliance Monitoring Report – IFC Investment in Ficohsa, Honduras (June 2019) 4 Table of Contents Acronyms ..................................

    IFC Compliance Advisor/Ombudsman - Honduras
  6. Complaint > Nicaragua Sugar Estates Limited-01/Leon and Chinandega

    Agreement: English

    ...request of the dialogue table participants, ASOCHIVIDA (Asociación Chichigalpa por la Vida) and NSEL (Nicaragua Sugar Estates Limited), the Office of the Compliance Advisor/Ombudsman (CAO) for the International Finance Corporation (IFC) and Multilateral Investment Guarantee Agency (MIGA) - members of the World Bank Group - has considered important to carry out an updated medical needs assessment in the treatment of Chronic Renal Insufficiency in the Chichigalpa Health Center in order to verify c...

    IFC Compliance Advisor/Ombudsman - Nicaragua
  7. Complaint > Marlin-01/Sipacapa

    Eligibility: Assessment

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints by people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are managed through the CAO’s Ombudsman function. In March 2005 the CAO received a complaint from communities in Sipacapa municipality local to the Marlin mining project in Guatemala. Th...

    IFC Compliance Advisor/Ombudsman - Guatemala
  8. Complaint > Chad-Cameroon Pipeline-03/Doba

    Filing: Complaint from Local Inhabitants and Communities in the Chad Project Area, October 10, 2011

    ...President of the Republic or Ministries) with no participation by the communities concerned. It follows that the infrastructure created does not meet or scarcely meets the priority needs of the recipient populations, and more often than not the infrastructure is not functional. Moreover, the study shows that the results in the area of microfinance are disappointing. Operations have been started without any basis on existing capacities. Poor governance has led to a waste of the available fun...

    IFC Compliance Advisor/Ombudsman - Chad - 2011
  9. Complaint > Anvil Mining Congo, SARL-01/World Bank President Request

    Compliance Review: Environmental Impact Assessment, Dikulushi Copper Silver Project, April 2003

    ...request from the Zambia in D cember 2001, and(ECZ) in for Council of Zambia compiled an Environmental Project Brief Environmental submissions, certain As a result of these the same fac lity in December 2002. site are planned. modifications t materials handl...

    IFC Compliance Advisor/Ombudsman - Democratic Republic of Congo
  10. Complaint > Alex Dev-01/Wadi al-Qamar

    Filing: Egypt Alex-Dev Complaint

    ...requested extension of the temporary permit. Blue Circle received successive six-month renewals of the temporary permit until 2004, when on 28 November the temporary permit was renewed for five years, to expire on 31 January 2010. After Blue Circle was incorporated into Alexandria Portland Cement in 2009, both companies applied with the licensing directorate in Agami to amend the permit and obtain a new license under the company’s new name. This permit was issued on 28 May 2009 by the Agami loca...

    IFC Compliance Advisor/Ombudsman - Egypt
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