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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Bogota Urban Services Project

    Registration: 52-Notice of Registration (English)

    ...Request for Inspection Colombia: Bogotá Urban Services Project (IBRD Loan No. 7162-CO) On October 30, 2007, the Inspection Panel (the “Panel”) received a Request for Inspection (the “Request”), dated October 23, 2007, related to the Colombia: Bogotá Urban Services Project (the “Project”) financed by the International Bank of Reconstruction and Development (the “Bank”) (Loan No. 7162-CO). The Req...

    WB Inspection Panel - Colombia - 2007
  2. Complaint > Power Sector Generation and Restructuring Project

    Registration: 46-Notice of Registration (English)

    ...Request for Inspection, letter dated April 30, 2007, para. 5, p.2 2 Until further notice, all communications with the Requesters in connection with the Request will be sent to Mr. Lavdosh Ferruni as the representative of the Requesters. Pursuant to paragraph 17 of the Panel’s Operating Procedures (the ‘Operating Procedures’), I am notifying you that I have, on May 2, 2007, regi...

    WB Inspection Panel - Albania - 2007
  3. Complaint > Karot Hydro-04/Jhelum River

    Dispute Resolution: Dispute Resolution Conclusion Report

    ...requested compensation for being unfairly dismissed and/or forced to resign, and provision of new jobs for some members of the Complainant group. The Company did not agree to these requests, because according to them, there were no records or evidence to support the Complainants’ claims of unfair dismissal or forced resignation. On the other hand, the Company felt that its vision was very different from that of the Complainants. KPCL stated that its focus was to find long-term sustainable ...

    IFC Compliance Advisor/Ombudsman - Pakistan - 2024
  4. Complaint > Dariali HPP

    Timeline: Processing steps

    Updated: 7 April 2017 European Bank for Reconstruction and Development Project Complaint Mechanism Request number: 2014/05 Project name: Dariali HPP Project number: 45542 Country: Georgia Step Date Remarks 1. Signed Complaint received 24 November 2014 Complaint is received by by PCM Officer. email. 2. Complaint is registered 8 December 201...

    EBRD Project Complaint Mechanism - Georgia
  5. Complaint > Development Forestry Sector Management Project

    Management Response: 69-Management Response (English)

    ...Request. 5. Management asks that the Panel consider this Request ineligible for investigation because Management did not have the opportunity to address the concerns raised by the Requesters before the Request was filed. Based on an extensive review of available information, Management has concluded that there has been no direct communication by the Requesters with Bank Management or staff expressing the concerns raised in this Request. This is despite the fact that one of the Reques...

    WB Inspection Panel - Liberia - 2010
  6. Complaint > Maritsa East Mines (BEH Bond Issue)

    Eligibility: Eligibility Assessment Report for PSI

    ...requested that a Problem-solving Initiative (PSI) be undertaken by the PCM. The Eligibility Assessors have determined that the Complaint is eligible for a PSI in accordance with the PCM Rules of Procedure (PCM RP), specifically paragraphs 24-26 and 28-29. The Complaint: • has been filed within prescribed timeframes; • describes the PCM functions requested; • describes the outcomes sought; • provides adequate information relating to communications with the Bank and Cli...

    EBRD Independent Project Accountability Mechanism - Bulgaria
  7. Complaint > Andhra Pradesh & Telangana Road Sector Project

    Registration: 105-Notice of Non-Registration

    ...Request. The Request 2. In accordance with paragraph 17 of the Resolution! establishing the Inspection Panel (the "Panel"), I hereby inform you that on December 18,2015, the Panel received two Requests for Inspection, followed by 28 additional ones (collectively referred to as "the Request"), sent by community members from Amalapuram, Anathavaram, Bhatnavili, Bodasakurru, Chippalapalem, Peruru, Yanam and other locali...

    WB Inspection Panel - India - 2015
  8. Complaint > Indigenous and Community Biodiversity Project (COINBIO)

    Registration: 30-Notice of Registration (English)

    ...REQUEST RQ04/1 January 30, 2004 NOTICE OF REGISTRATION Re: Request for Inspection MEXICO: Indigenous and Community Biodiversity Project (COINBIO) (GEF Trust Fund Grant No. TF24372) On January 26, 2004, the Inspection Panel (the ‘Panel’) received a Request for Inspection (the ‘Request’) related to the...

    WB Inspection Panel - Mexico - 2004
  9. Complaint > Dinant-02/Rio Aguan

    Appraisal: English

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy p...

    IFC Compliance Advisor/Ombudsman - Honduras - 2017
  10. Complaint > Dinant-03/Aguan Valley

    Appraisal: English

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy p...

    IFC Compliance Advisor/Ombudsman - Honduras - 2017
  11. Complaint > BTC Pipeline-33/Vale

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO assessment is conducted by CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant(s); (2) gather information on how other stakeholders see the situ...

    IFC Compliance Advisor/Ombudsman - Georgia - 2011
  12. Complaint > Orion-02/ Gualeguaychu

    Eligibility: English

    ...requests the Court to indicate provisional measures concerning alleged breaches by Uruguay of obligations incumbent upon it under the Statute of the River Uruguay, a treaty signed by the two States on 26 February 1975, with a view to establishing the joint machinery necessary for the optimum and rational utilization of that part of the river which constitutes their joint boundary3. Furthermore, on November 29, 2006 Uruguay submitted a request to the ICJ for the indication of provisional me...

    IFC Compliance Advisor/Ombudsman - Uruguay - 2019
  13. Complaint > Central Asia South Asia Electricity Transmission and Trade Project (CASA-1000)

    Filing: 93-Request for Inspection (English)

    ...President of "Congress of World Azerbaijanis" NGO, Co-chairman of International Academy of Environment and Safety of Man and Nature (Azerbaijan) Alexander Zakirov, President of All-Russian public organization "Pole sports and workout Federation", Head of "European Pole Sport and Workout" international NGO also "European Pole Sport and Workout" NGO's branches in Russia, Germany, Sweden, Italy, Spain, Czech Republic, Slovakia, Latvia, Belarus Rauf Sabitov, Head of "Jabagli- Manas" Publi...

    WB Inspection Panel - Afghanistan, Kyrgyzstan, Pakistan, Tajikistan - 2014
  14. Complaint > Lukoil Overseas-02/Berezovka

    Eligibility: English

    ...President has issued an order to the country’s relevant ministries and agencies to conduct an investigation and punish the individuals responsible for the violation of environmental protection law (Directive of the RK President No. 1078 of 27.02.2007). The foregoing facts attest that the KPO company has been, systematically and for a prolonged period of time, violating a whole host of provisions of international conventions and Republic of Kazakhstan environmental protection law, en...

    IFC Compliance Advisor/Ombudsman - Kazakhstan
  15. Complaint > Trans-Anatolian Pipeline-01/Vale

    Appraisal: CAO Appraisal Report TANAP-01 - March 2018- English

    ...resident, the President of the World Bank Group or IFC/MIGA senior management. Following a compliance investigation, CAO may determine that it is necessary to monitor actions taken by IFC or MIGA until such actions assure CAO that its compliance findings are being addressed. 1 For more information about CAO, please visit www.cao-ombudsman.org. 1 CAO Operational Guidelines, 2013, para. 4.4.6. Compliance Appraisal Report – Trans-Anatolian Pipeline-01/Vale, Georgia 2 Table o...

    IFC Compliance Advisor/Ombudsman - Azerbaijan, Georgia, Turkey - 2018
  16. Complaint > Maritsa East Mines

    Compliance Review: Compliance Assessment Report

    ...Request IPAM received the Request on 28 October 2021. For the three projects cited, the Request met the criteria for registration established in Section 2.2 (b) of the Project Accountability Policy (PAP). However, as the concerns raised had been previously processed by the PCM, IPAM reviewed the case file for Case 2017/09 to determine whether the exclusion that states that a request cannot be registered if “it relates to matters in respect of which a request has already been processed by I...

    EBRD Independent Project Accountability Mechanism - Bulgaria - 2022
  17. Complaint > Visayas Base-Load Power Project

    Monitoring: 1st Annual Monitoring Report

    ...request for compliance review was submitted to the CRP by the requesters, who were represented by Aaron Pedrosa Jr., secretary general of the Freedom from Debt Coalition chapter in Cebu, and Vicente Obando. According to the request, the power plant project had or was likely to have adverse effects on the health of the people living near the plant because (i) the emission of carbon dioxide (CO2), sulfur dioxide, and nitrogen dioxide could cause respiratory illnesses; (ii) the spillage of coa...

    ADB Special Project Facilitator and Compliance Review Panel - Philippines - 2013
  18. Complaint > Yanacocha-02/Cajamarca

    Agreement: November 2001

    ...requested that in the course of future visits, a presentation be made at the school of communication on dispute resolution practices. Choropampa 1. At the request of elected leaders of Magdalena and Choropampa and members of civil society, and with the support of Minera Yanacocha and the knowledge of the Peruvian government, the CAO has agreed to convene and organize a team of medical experts, with international standing, to conduct a medical review....

    IFC Compliance Advisor/Ombudsman - Peru
  19. Complaint > Land Reform and Poverty Alleviation Project, 2nd Request

    Management Response: 18-Management Response (English)

    ...Requesters”). The Second Request was submitted after the Inspection Panel, responding to the First Request, communicated to the Board on May 27, 1999 that “the Panel does not recommend an investigation of the matters alleged in the Request.” 1.2 As the Panel indicates in its Notice of Registration, the Second Request contains substantially the same allegations as the original Request. On the basis of what the Requesters describe as new information from a sub-set of 39 properties 2 (alr...

    WB Inspection Panel - Brazil - 1999
  20. Complaint > BTC Pipeline-20/Atskuri

    Dispute Resolution: Problem Solving Completion Report

    ...requests for further information and compensation to BTC Co., to its construction contractor, Spie Capag-Petrofac International, and to the Association for the Protection of Rights of Landlords in Akhaltsikhe. The Complaint sets out in detail the adverse impacts which implementation of the Project is alleged to have had (and continues to have) on the interests of each member of the Affected Group3. The Affected Group has made the present Complaint to the IRM requesting an examination of t...

    IFC Compliance Advisor/Ombudsman - Georgia - 2007