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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Ombla Hydro Power Plant

    Timeline: Processing steps

    Updated: 2 January 2014 European Bank for Reconstruction and Development Project Complaint Mechanism Request number: 2011/06 Project name: Ombla HPP Project number: 42219 Country: Croatia Step Date Remarks 1. The complaint is received 17 November 2011 Complaint received by email. by the PCM Officer 2. Complaint is registered 24 November 2011 according to PCM, RP10. Relevant partie...

    EBRD Project Complaint Mechanism - Croatia
  2. Complaint > Boskov Most Hydro Power

    Timeline: Processing steps

    Updated: 2 January 2014 European Bank for Reconstruction and Development Project Complaint Mechanism Request number: 2011/05 Project name: Boskov Most Hydro Power Project number: 41979 Country: FYR Macedonia Step Date Remarks 1. The complaint is received 07 November 2011 Complaint received by email. by the PCM Officer. 2. Complaint is registered 14 November 2011 according to PC...

    EBRD Project Complaint Mechanism - Macedonia
  3. Complaint > Bujagali Energy-05/Bujagali

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO assessment is conducted by CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant(s); (2) gather information on how other stakeholders see the situ...

    IFC Compliance Advisor/Ombudsman - Uganda - 2011
  4. Complaint > Harmon Hall-01/Mexico

    Eligibility: Ombudsman Assessment Report: Complaint Regarding Concerns about IFC's Harmon Hall Project (#29753), Mexico, July 2012

    ...President of the World Bank Group. Its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The purpose of CAO‟s assessment is to: (1) clarify the issues and concerns raised in the complaint; (2) gather information on how relevant stakeholders see the situation; and (3) help stakeholders understand and determine whether a...

    IFC Compliance Advisor/Ombudsman - Mexico - 2012
  5. Complaint > Bilt Paper-02/Sipitang

    Management Response: IFC Management Response to CAO Compliance Investigation Report - Bilt-02 - May 15, 2018

    ...President and General Counsel Vice President and Chief Operating Officer 2 Annex: IFC Tabulated Management Response: Bilt Paper B.V. CAO Finding IFC's Response Actions Taken or Proposed IFC Appraisal 1 Given a range of significant Agree. NIA potential E&S risks and impacts ...

    IFC Compliance Advisor/Ombudsman - Malaysia
  6. Complaint > Alcazar Energy-01/Jordan

    Dispute Resolution: CAO ASSESSMENT REPORT

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org – iii – TABLE OF CONTENTS TABLE OF CONTENTS.............................................................................................................................. III L...

    IFC Compliance Advisor/Ombudsman - Jordan - 2022
  7. Complaint > Integrated Citarum Water Resources Management Investment Program 2

    Dispute Resolution: Final Report (English)

    ...President on 22 December 2008. vi I. BACKGROUND A. The Project 1. The Integrated Citarum Water Resources Management Investment Program (ICWRMIP)1 is funding a range of interventions to introduce integrated water resources management in the Citarum River basin. ICWRMIP – Project 12 aims to undertake priority interventions including the rehabilitation of the West Tarum Canal (WTC) to improve the flow and quality of water. The Directorate General of Water Resources (DGWR) of the Ministr...

    ADB Special Project Facilitator and Compliance Review Panel - Indonesia - 2012
  8. Complaint > Karot Hydro-02/Jhelum River

    Eligibility: CAO ASSESSMENT REPORT

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org – iii – TABLE OF CONTENTS TABLE OF CONTENTS ..........................................................................................................III LIST OF ACRONYMS........

    IFC Compliance Advisor/Ombudsman - Pakistan - 2020
  9. Complaint > South-West Roads: Western Europe-Western China International Transit Corridor (CAREC-1b & 6b) - 1st request

    Filing: 66-Request for Inspection (English)

    ...Request for Inspection Initial Request (February 5, 2010) To: Executive Secretary; The Inspection Panel 1818 H Street, NW, Washington DC 20433, USA Fax: 202-522-0916; or c/o the appropriate World Bank Country Office 1. We, _____ and _____, represent persons living in the Republic of Kazakhstan: Birlik settlement, Karashik Rural District, city of Turkestan, South Kazakhstan Oblast. Our addresses are attached. 2. Damage may be caused to us by deficiencies or omissions by the World Bank dur...

    WB Inspection Panel - Kazakhstan - 2010
  10. Complaint > Karnataka State Highways Improvement III Project

    Closing Report: Complaint Closure Report

    ...requested compensation for 19 tamarind trees likely to be affected by the road widening works under Package 1 (Section B: Chintamani – AP Border Road Subproject) of the Project.1 2. In a memorandum to ADB’s President dated 21 October 2020, OSPF informed that after verification with the complainant and consultation with the South Asia Regional Department/ India Resident Mission (SARD/INRM), the complaint was not found eligible for the problemsolving process under AM because of lack of good f...

    ADB Special Project Facilitator and Compliance Review Panel - India - 2021
  11. Complaint > Enhanced Vocational Education and Training Project

    Filing: 90-Request for Inspection (English)

    ...request the Inspection Panel recommend to the World Bank' s Executive Director and country offices and development aid department of world bank to investigate not only this case but a pattern of possible systemic exclusion of LGBTI in the world bank system and its aid program. Sunil Babu Pant (Founder President) Date: September 25 , 2013 Contact address : BLUE DIAMOND SOCIETY Shivabhakti Marg no. 344 Khursanitar, Lazimpat-2, Kathmandu, Nepal GPO Box 8975 EPC 511...

    WB Inspection Panel - Nepal - 2013
  12. Complaint > Third Power Project, Fourth Power Project, and proposed Bujagali Hydropower Project

    Other: 24-Press Release on Board Discussion

    ...Request the private sponsor of the Bujagali project, to carry out focused surveys to support implementation and monitoring of the relevant components of the Community Development Action Plan. · Monitor implementation of agreements to be signed with tourism operators and support measures to be taken to address re- employment of Ugandan citizens affected by loss of tourism-related jobs. Management was also invited to continue the economic analysis in order to facilitate, as necessary, risk mit...

    WB Inspection Panel - Uganda - 2001
  13. Complaint > Mario Covas Rodoanel - Northern Sections 1 and 2 (2011)

    Appraisal: Issuance of Assessment Report

    ...Requester, the Project Ombudsperson has started to regard these other 63 persons as Requesters in the case, pursuant to article 42 of the ICIM Policy. 5. In addition, in the course of information gathering for the Assessment, the Requesters provided the Project Ombudsperson with a technical report prepared by consultants engaged by the Condomínio. Among other arguments, the report reiterates and details the impacts cited by the Requesters, such as undermining...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2012
  14. Complaint > MHP-01/Vinnytsia

    Eligibility: CAO Assessment Report - Ukraine/MHP-01 - January 31, 2019 EN

    ...requests and that there is an announcement board in every village together with a box where villagers can put notes or requests, which MHP collects every month. Additionally, public meetings also provide opportunities for local community members to make requests. MHP stressed that they want to be perceived as a community partner, not as a place where requests can be filed. MHP told CAO that they do not pressure people to accept Company ideas or projects. In furtherance of this, the Company descr...

    IFC Compliance Advisor/Ombudsman - Ukraine - 2019
  15. Complaint > Reventazon HPP-01

    Management Response: English

    ...President of the World Bank Group. The CAO is not a court or legal enforcement mechanism and nor is CAO a substitute for international court systems or court systems in host countries. Nothing contained herein nor in CAO's reports constitutes evidence or gives rise to any legal claims against IFC or is intended as a waiver of any of IFC's privileges and immunities under its Articles of Agreement or any other applicable law, and IFC reserves all rights. 2 https://youtu.be/2xg6Ie-OeYM 3 The ...

    IFC Compliance Advisor/Ombudsman - Costa Rica
  16. Complaint > Reventazon HPP-02

    Compliance Review: English

    ...President of the World Bank Group. The CAO is not a court or legal enforcement mechanism and nor is CAO a substitute for international court systems or court systems in host countries. Nothing contained herein nor in CAO's reports constitutes evidence or gives rise to any legal claims against IFC or is intended as a waiver of any of IFC's privileges and immunities under its Articles of Agreement or any other applicable law, and IFC reserves all rights. 2 https://youtu.be/2xg6Ie-OeYM 3 The ...

    IFC Compliance Advisor/Ombudsman - Costa Rica
  17. Complaint > Second Urban Environment Sanitation Project

    Other: 49-Press Release on Board Discussion (English)

    ...requested in August 2007 by the Centre on Housing Rights and Evictions (COHRE) on behalf of the Agyemankata Community, which resides in the Kwabenya township in Greater Accra. The Request focused on a specific project subcomponent, the proposed Kwabenya sanitary landfill, which was to be constructed to serve the solid waste management requirements of Greater Accra. The Requesters claimed that they would be adversely affected by the Bank’s failure to comply with its own operat...

    WB Inspection Panel - Ghana - 2007
  18. Complaint > Water Supply Augmentation Project, Greater Beirut Water Supply Project and its Additional Fiancing - Second Request

    Filing: Request for Inspection

    ...REQUEST FOR AN INSPECTION ON THE IMPACTS OF THE BISRI DAM PROJECT IN LEBANON We, the Lebanon Eco Movement (LEM), are a network of 60 environmental NGOs advocating for sustainable development and the protection of the environment in Lebanon. The movement co- founded the Save the Bisri Valley Campaign in collaboration with the affected communities and a group of experts. LEM is also a member in the Arab Watch Coalition. In this request, we represent a group of residents and landowners whose addres...

    WB Inspection Panel - Lebanon - 2019
  19. Complaint > Institutional Reform Development Policy Financing

    Filing: 57-Request for Inspection and Attachments (English - Arabic)

    ...President o f the World Bank, in his introduction to the policy o f disclosure dated June 2002 where he stressed the significance o f information sharing as a substantial factor to achieve sustainable development and to improve transparency and accountability in development. H e also stressed the significance o f information sharing for promoting public support to efforts designed to improve people's lives in developing countries. We submitted several complaints and requests to the managem...

    WB Inspection Panel - Yemen - 2009
  20. Complaint > Special Structural Adjustment Loan

    Eligibility: 17-Eligibility Report (English)

    ...Request for Inspection (the “Request”) related to the Argentina: Special Structural Adjustment Loan (“SSAL”). On August 11, 1999, the Panel received some clarifications associated with the Request for Inspection (both the Request for Inspection and subsequent clarifications hereinafter referred to as the “Request”) (Annex 1). On August 12, 1999 the Panel notified the Executive Directors and Bank President of receipt of the Request (meaning “Registration” under the P...

    WB Inspection Panel - Argentina - 1999