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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > VEIL II-01/ Ratanakiri Province

    Agreement: English

    ...requested confidentiality, raised a number of concerns related to loss of land and livelihood impacts. Significant agreements have been reached through dialogue relating, among other issues, to return of land, restoration of waterways, and repair of roads. Implementation of these agreements is ongoing. The parties sought the support of the Royal Government of Cambodia, which formed a provincial working group to interact with the dialogue process in November 2017. According to IFC documentation, ...

    IFC Compliance Advisor/Ombudsman - Cambodia
  2. Complaint > D1 motorway Phase I

    Timeline: Processing steps

    Updated: 18 May 2011 European Bank for Reconstruction and Development Project Complaint Mechanism Request number: 2010/01 Project name: D1 motorway Phase I Project number: 39007 Country: Slovak Republic Step Date Remarks 1. The complaint is received by 07 June 2010 Electronic version of the complaint the PCM Officer emailed to the PCM. 2. Compl...

    EBRD Project Complaint Mechanism - Slovakia
  3. Complaint > Cambodia Airports-01/Phnom Penh

    Eligibility: CAO Assessment Report - Cambodia Airports 01- Phnom Pehn February 2014 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– Table of Contents Table of Contents.......................................................................................

    IFC Compliance Advisor/Ombudsman - Cambodia - 2014
  4. Complaint > VEIL II-01/ Ratanakiri Province

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org –2– TABLE OF CONTENTS TABLE OF CONTENTS ......................................................................................................

    IFC Compliance Advisor/Ombudsman - Cambodia - 2014
  5. Complaint > Oyu Tolgoi-02/Khanbogd

    Eligibility: CAO Assessment Report - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– Table of Contents Table of Contents................................................................................................

    IFC Compliance Advisor/Ombudsman - Mongolia - 2013
  6. Complaint > United Ashuganj-01/Ashuganj

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA projects in a manner that is fair, objective, and constructive and to enhance the environmental and social outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ........................................................................................................... 4 ...

    IFC Compliance Advisor/Ombudsman - Bangladesh - 2016
  7. Complaint > Bujagali Energy-07/Bujagali

    Eligibility: CAO Assessment Report - Bujagali-07 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– Table of Contents Table of Contents......................................................................................................

    IFC Compliance Advisor/Ombudsman - Uganda - 2016
  8. Complaint > Axzon-01/Halych and Kalush

    Eligibility: CAO Assessment Report Complaint regarding IFC Axzon Project (#31990), Kalush and Galych Districts, Ivano-Frankivsk region, Ukraine ENGLISH

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ......................................................................................................

    IFC Compliance Advisor/Ombudsman - Ukraine - 2014
  9. Complaint > Marlin-01/Sipacapa

    Filing: Statement on the IFC-financed Marlin Mine, Guatemala by Civil Society Organizations, June 2006

    ...President, World Bank Lars Thunell, Vice-President, International Finance Corporation Rashad Kaldany, Director, Oil, Gas, Mining and Chemicals Department, International Finance Corporation Meg Taylor, Compliance Advisory Ombudsman

    IFC Compliance Advisor/Ombudsman - Guatemala
  10. Complaint > Harmon Hall-02/Puerto Vallarta

    Eligibility: English - CAO Assessment Report Harmon Hall 02-06 March 18 2014

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ............................................................................................

    IFC Compliance Advisor/Ombudsman - Mexico - 2014
  11. Complaint > Harmon Hall-04/ Puerto Vallerta

    Eligibility: English - CAO Assessment Report Harmon Hall 02-06 March 18 2014

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ............................................................................................

    IFC Compliance Advisor/Ombudsman - Mexico - 2014
  12. Complaint > Eskom Investment Support Project

    Registration: 65-Notice of Registration (English)

    ...Request for Inspection (the “Request”) related to the proposed Republic of South Africa: Eskom Investment Support Project (the “Project”). The Request was submitted by groundWork and Earthlife Africa, two NGOs from South Africa, on behalf of representatives of community members in the Project area (the “Requesters”). The Requesters state that they are likely to suffer direct impacts from the Project and its associated facilities. The Requesters have asked that their...

    WB Inspection Panel - South Africa - 2010
  13. Complaint > Avianca-01/Bogota

    Compliance Report: English

    ...President of the World Bank Group. Once the President is satisfied with the response by IFC management, the Office of the President provides clearance for the audit report and the response. After clearance, CAO Compliance shares the audit report and the management response with the World Bank Group Board and discloses both documents on the CAO Web site. As per its established practice CAO will engage an audit panel to work with it on this task. For this particular audit, CAO considers the follow...

    IFC Compliance Advisor/Ombudsman - Colombia
  14. Complaint > Second National Water Development Project - AdditionalFinancing

    Filing: 86-Notice of Receipt and Decision Not to Register the Request for Inspection (English)

    ...Request Introduction In accordance with paragraph 17 of the Resolution' establishing the Inspection Panel, I hereby inform you that on May 22, 2013, the Inspection Panel (the "Panel") received a Request for Inspection related to the Malawi: Second National Water Development Proj ect - Additional Financing (P I24486). The Request for Inspection is included as i\ttaclunent I. The Request The Request was submitted by Ci...

    WB Inspection Panel - Malawi - 2013
  15. Complaint > Transport Sector Development Project - Additional Financing

    Management Action Plan: Second Management Progress Report

    ...Request for Inspection of the TSDP. As some of the issues raised in the Request had not previously been communicated to Management, the Panel did not register the Request, to provide Management with an opportunity to address the concerns. On September 11, 2015, the Panel received another Request for Inspection (the Request), raising similar concerns. The Request was registered on September 28, 2015. The Request raised serious allegations, including road workers’ sexual relations with minor ...

    WB Inspection Panel - Uganda - 2015
  16. Complaint > Paraguay/Argentina Reform Project for the Water and Telecommunication Sectors, SEGBA V Power Distribution Project (Yacyreta)

    Eligibility: 26-Eligibility Report (English)

    ...request for Inspection, IPN Request RQ02/1 (hereafter referred to as Request II) concerning the Yacyretá Hydroelectric Project. This is the second time the Yacyretá Project has been the subject of a Request for Inspection before the Inspection Panel. The first time was in September 1996 and the Request then (INSP/R96-2, hereafter referred to as Request I) raised issues similar, often even identical, to those raised now in Request II. YACYRETÁ PROJECT BACKGROUND 2. Yacyretá is a multi-billi...

    WB Inspection Panel - Argentina, Paraguay - 2002
  17. Complaint > Petroleum Development and Pipeline Project, Management of the Petroleum Economy Project, and Petroleum Sector Management Capacity Building Project

    Compliance Report: 22-Investigation Report (English)

    ...REQUESTS When the Panel receives a Request for Inspection, it is processed as follows: 1. The Panel decides whether the Request is prima facie3 not barred from its consideration. 2. The Panel registers the Request—a purely administrative procedure. 3. The Panel sends the Request to Bank Management, which has 21 working days to respond to the allegations of the Requesters. 4. On receipt of Management’s response, the Panel conducts a short (21 working-day) assessment to determine the eli...

    WB Inspection Panel - Chad - 2001
  18. Complaint > San Francisco-Mocoa Alternate Road Construction Project - Phase I

    Eligibility: Issuance of Eligibility Memorandum

    ...requesting that the section currently connecting San Francisco to Mocoa be improved and, thus, the alternate road not be built. 3.4 The class action and the Request submitted to the ICIM have different objectives, as the ICIM Request relates solely to Project actions or omissions that violate IDB Operational Policies and, according to the Requesters, have harmed and may potentially harm the Indigenous Communities. In particular, the Requesters ...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2011
  19. Complaint > Second Rural Enterprise Support Project

    Management Response: 89-Management Response and Addendum (English)

    ...Request vi. The Request for Inspection was submitted by three NGOs on behalf of others who declare they live in project regions. The Requesters claim that RESP II has harmed those they represent and their communities through the inadequacy of the project’s measures to prevent Bank funds from contributing to “Government orchestrated forced labor” in the iii Uzbekistan cotton sector. The Requesters claim that the Bank is noncompliant with ...

    WB Inspection Panel - Uzbekistan - 2013
  20. Complaint > Urban Development Project and Douala Infrastructure Development Project (not registered)

    Registration: 50-Notice of Non Registration

    ...Requests if he or she finds that the Request i s without doubt manifestly outside the Panel’s mandate. Because the Projects closed, respectively, on June 30, 1988, and June 30, 1994, the Panel i s not registering the Request in the Panel’s Register, and i s advising the Requesters o f this decision. In making this determination, the Panel notes the many significant concerns stated by the Requesters, described above, as well as the perception o f the Requesters that a promise to deal with their p...

    WB Inspection Panel - Cameroon - 2007