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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Transport Sector Development Project - Additional Financing

    Management Action Plan: First Management Progress Report

    ...Request had not previously been communicated to Management, the Panel did not register the Request, to provide Management with an opportunity to address the concerns. 5. On September 11, 2015, the Panel received another Request for Inspection (“the Request”) from three representatives of the Bigodi and Nyabubale-Nkingo communities in Uganda (“the Requesters”), raising similar concerns to those set forth in the December 19, 2014 Request. The Request was registered on September 28, 201...

    WB Inspection Panel - Uganda - 2015
  2. Complaint > Southern Transport Development Project (STDP)

    Compliance Report: CRP Final Report [PDF] (Management Response and Requester Response to CRP Draft Report are attached)

    ...request for compliance review (Request) on the Southern Transport Development Project 1 (STDP or Project) in Sri Lanka. The Request was submitted by the Joint Organization of the Affected Communities of the Colombo Matara Highway (JO or Requesters). The Request is in Appendix 1. The CRP met in December 2004 and determined that the request was eligible, and as required under the CRP Operating Procedures, recommended to the ADB's Board of Directors (Board) to authorize the CRP to conduct a c...

    ADB Special Project Facilitator and Compliance Review Panel - Sri Lanka - 2005
  3. Complaint > Lukoil Overseas-03/Berezovka

    Eligibility: English

    ...requesting that the case be transferred to CAO Compliance for appraisal. Following this request, and in light of the difference in opinion between the complainants and the company on how best to move forward, the CAO Ombudsman initiated a conference call in March 2009 with the directors of Green Salvation and the Berezovka Initiative Group to discuss their request for a third audit appraisal. The ombudsman also discussed the request separately with Crude Accountability. During the conferen...

    IFC Compliance Advisor/Ombudsman - Kazakhstan
  4. Complaint > Rehabilitation of the Railway in Cambodia Project

    Filing: Complaint

    ...request to be included at a later date. The Complainants request that any amendments, including provision of documentation and other evidence, and any subsequent joinder of additional Complainants relate back to the date of filing of this original complaint. 12. The Complainants request that their identity be kept confidential due to the serious threats that have been made against them, as detailed in paragraph 3. 13. For security purposes and to better ensure the success of the consultati...

    ADB Special Project Facilitator and Compliance Review Panel - Cambodia - 2011
  5. Complaint > Egyptian Indian Polyester Company - Sokhna-02/India

    Filing: Egypt EIPC-02 Complaint - redacted - English

    ...request has been ignored for extensive period of tirn_J. I hope my request will be taken in right spirit to a meaningful resolution of my due salary. · ,t ' .. ,• , . ~ ~;~:~~-~~--:, ~! ~·· Lastly, I would like to thank you for considering my 'request and for looking into this grave situation. With Best Regards, MOHAN SINGH SISODIA a Attached: 1. Copy of signed contract 2. Copy of ter...

    IFC Compliance Advisor/Ombudsman - Egypt - 2017
  6. Complaint > Mozal-01/Matola and Maputo

    Monitoring: CAO Monitoring and Closure Report - June 25_2014

    ...President of the World Bank Group. The CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org 2 Audit Report ...

    IFC Compliance Advisor/Ombudsman - Mozambique
  7. Complaint > Improvement of Health Services Delivery at Mulago Hospital and in the City of Kampala, Uganda

    Dispute Resolution: IRM Problem-Solving Progress Report

    ...Request fulfills the requirements for registration under the IRM Rules and Procedures and in deference to the demand of the complainants, I have decided to register it. 4. Pursuant to paragraph 19, 20 and 21 of the IRM Rules, the Request was registered in the IRM Register of Requests, on 7 March, 2014, under No. RQ2014/12 . On the same day, the Notice of Registration of the Request was duly sent to the Requestors, the Boards of Directors, and the President of the Bank. The Register of Req...

    AfDB Independent Recourse Mechanism - Uganda - 2016
  8. Complaint > Development Forestry Sector Management Project

    Registration: 69-Notice of Registration (English)

    ...Request for Inspection relating to the Development Forestry Sector Management Project (the "Project"). The Request was submitted by the Sustainable Development Institute (SDI), acting on behalf of the communities of Central River Cess Statutory District, River Cess County, Liberia (the "Requesters"). The Request for Inspection includes: i) a letter, dated July 31, 2010, signed by 54 representatives of the communities of Central River Cess Statutory Distr...

    WB Inspection Panel - Liberia - 2010
  9. Complaint > Visayas Base-Load Power Project

    Monitoring: 3rd Annual Monitoring Report

    ...requesters, submitted a request for compliance review to the CRP. According to the request, the KSPC power plant project had or was likely to have adverse effects on the health of the people living near it because of (i) its emission of carbon dioxide (CO2), sulfur dioxide, and nitrogen dioxide which could cause respiratory illnesses; (ii) the spillage of coal during transport exposing the community to hazardous, toxic metallic elements; and (iii) the seepage of harmful elements from the B...

    ADB Special Project Facilitator and Compliance Review Panel - Philippines - 2015
  10. Complaint > Santa Fe Infrastructure Project and Provincial Road Infrastructure Project, 1st Request

    Filing: 42-First Request for Inspection (English)

    ...Presidents of the Communes of the localities of San Agustín and Franck. Receipt acknowledgement via e-mail. Photocopy of reception of faxes sent Chateaux Blanc, August 2006 Mr. Francisco Godano President of the Commune of San Agustín Province of Santa Fe The undersigned, in our capacity as owners, residents and workers of the locality called Chateaux Blanc hereby request that you exert your good offices before the provincia...

    WB Inspection Panel - Argentina - 2006
  11. Complaint > Bangladesh Modern Food Storage Facilities Project

    Registration: 116-Notice of Non-Registration-13Mar2017

    ...Request on its website on January 6, 2017,4 and in accordance with its Operating Procedures, conducted its due diligence by reviewing the information contained in the Request and Project documents. To better understand the Project and the issues raised in the Request, the Panel communicated with the Requesters' representative several times between December 2016 and February 2017. 13. The Panel met with Bank Management on February 14, 2017, and learned that household silos have not b...

    WB Inspection Panel - Bangladesh - 2017
  12. Complaint > Serra do Mar and Atlantic Forest Mosaics System Socioenvironmental Recovery Program

    Eligibility: Issuance of Eligibility Memorandum

    ...Requester are available; are on file b) The names and contact information YES Mr. Melo is a legitimate Representative of his and Mongue’s Request. for the Representative, if any, and proof Mechanism Policy Paragraph 30, requiring just one Requester, is of the authorization are available; satisfied. His additional claim to represent others living in the Project area could not be substantiate...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2010
  13. Complaint > Second Urban Environment Sanitation Project

    Management Action Plan: 49-Second Management Progress Report (English)

    ...Request for Inspection, IPN Request RQ07/06 (hereafter referred to as “the Request”), concerning the Second Urban Environmental Sanitation Project (UESP II) in Ghana, financed by IDA Credit No. 3889-GH. The Request for Inspection was submitted by the Accra-based Centre on Housing Rights and Evictions (COHRE) on behalf of the Agyemankata community, which lives in the area known as Kwabenya within the Greater Accra Metropolitan Area (hereafter referred to as the “Requesters”). The Request focused ...

    WB Inspection Panel - Ghana - 2007
  14. Complaint > EPS Restructuring

    Monitoring: Compliance Review Monitoring Report II

    ...request public sector Board reports directly via www.ebrd.com. PCM considers all Actions under this Complaint completed. Action 1a Implementation update Bank Management will develop a guidance The guidance note was developed involving all note on managing requests for public sector relevant Bank colleagues. Bankwatch were Board Reports in consultation with all consulted on this complaint and guidance note relevant teams in the Bank, i...

    EBRD Project Complaint Mechanism - Serbia
  15. Complaint > Madhya Pradesh Water Sector Restructuring Project (2010) (First Request)

    Eligibility: 72-Eligibility Report (English)

    ...Requesters and that the Panel would await further developments aimed at reaching a satisfactory resolution of the problems raised in the First Request.2 3. On July 16, 2011, the Panel received a second Request for Inspection dated July 6, 2011 (hereinafter, “the Request”) related to the Project. The Request was filed by the same Requesters, Messrs. Ram Sharan Gupta and Dinesh Kumar Singhal, who are both residents of Gwalior Town. The Requesters s...

    WB Inspection Panel - India - 2010
  16. Complaint > Agrokasa-01/Ica

    Closing Report: Agrokasa Ombudsman Conclusion Report, April 2011

    ...request. withdrawn by Progressio’s executive director. Three of the complaints requested The assessment also involved interviews confidentiality. and meetings with IFC staff in the Environmental and Social Department and the Agribusiness Departments, and with ...

    IFC Compliance Advisor/Ombudsman - Peru - 2011
  17. Complaint > Lydian Intl3-01/Gndevaz & Jermuk

    Management Response: IFC's Management Response to CAO Investigation Report - July 2017

    ...President and General Counsel Vice President Legal, Risk Compliance & Sustainability 2 Annex. IFC Tabulated Management Response: Lydian International CAO Findings IFC’s Response Actions Taken1 or Proposed Findings Related to IFC’s Environmental and Social Pre-Investme...

    IFC Compliance Advisor/Ombudsman - Armenia
  18. Complaint > San Francisco-Mocoa Alternate Road Construction Project - Phase I

    Eligibility: Issuance of Eligibility Memorandum

    ...Request.4 The attendees at the meeting discussed the following: (a) to ensure that Management receive the whole/complete Request in order to be certain that Management was fully informed and (b) to grant an additional 45 days so that Management could attempt to address issues raised by the Requesters. Management agreed to contact the Requesters and the Chairperson granted a 45-day extension. 1.4 On July 29, 2013, the Panel contacted Ms. Tez, to request an update of any ongoing legal procee...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2013
  19. Complaint > Reconquista River Basin Environmental Sanitation Program- Request III

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b. The Request clearly identifies a Bank-financed Operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one or more Relevant Operational Policies. d. The Request describes the efforts that the Reque...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2019
  20. Complaint > EPS Restructuring

    Monitoring: Compliance Review Monitoring Report I

    ...requests for public sector relevant Bank colleagues. Bankwatch were Board Reports in consultation with all consulted on this complaint and guidance note relevant teams in the Bank, including ESD. It and asked specifically the information that they will include clarifying the timetable to are interested in when requesting a Board Report. respond and an oversight function to make This response is included in the guidance note. sure timing requirements are met....

    EBRD Project Complaint Mechanism - Serbia