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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Parana Biodiversity Project

    Eligibility: 41-Eligibility Report (English)

    ...Requesters asked that the March 2006 letter with accompanying annex be considered an integral part of the Request. The Request for Inspection is attached as Annex I to this Report. 2. On July 11, 2006, the Panel notified the Board of Executive Directors and the World Bank’s President that it received the Request, which constituted Registration of the Request under the Panel’s Operating Procedures. 2 The Panel received Bank Management R...

    WB Inspection Panel - Brazil - 2006
  2. Complaint > Railroad General Roca Improvement Program - Constitución - La Plata Line

    Appraisal: Assessment Report Public Disclosure

    ...Request Notification of the extension for the Requesters to comply with certain 18 June requirements 20 June Telephone call with the Requesters and receipt of additional information Registration of the Request and notification of the Requesters and IDB 24 June Management 10 July Meeting with project team 12 July Telephone call with the Requesters ...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2019
  3. Complaint > Uttaranchal Decentralized Watershed Development Project

    Management Response: 45-Management Response (English)

    ...Request RQ07/02). Management asks that the Panel consider this Request ineligible for investigation because: (i) The Request’s subject matter was not brought to Management ’s attention before the Request was filed. The Requesters contacted the Inspection Panel on March 7, 2007. They subsequently sent an email to the Country Director on March 17, 2007, requesting a meeting. As the Country Director was on leave the Requesters received an automated ...

    WB Inspection Panel - India - 2007
  4. Complaint > Multiphase Development Infrastructure Program: Support Production in Entre Rios

    Monitoring: Second Monitoring Report

    ...Requester with respect to the monitoring measures. Monitoring reports shall be issued at least semi-annually for so long as the Project Ombudsperson deems appropriate. Monitoring protocols and reports shall be made public via the Registry. The Project Ombudsperson will notify the President, Board (and the Donors Committee, in the case of a MIF-funded operation), the Requester, and other relevant parties of the results of its periodic monitoring exercises and of any recommendations that may resul...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2014
  5. Complaint > Ituango Hydropower Plant

    Appraisal: Assessment Report Public Disclosure

    ...requesters and civil society 22 June organizations supporting the request Registration of the request and notification thereof to the requesters and IDB 3 July Management 13 July Approval of the extended deadline for the determination of eligibility Telephone call with the representative of the requesters and civil society 18 July orga...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2018
  6. Complaint > Vizhinjam-01/Kerala

    Filing: Concerns of affected Stakeholders, Joint Complaint on the Proposed Vizhinjam Port Project, August 14, 2012

    ...President Exnora International Email – cyriac.kodath@gmail.com Dr Sanjeev Ghosh Sudhiesh M Shajer Khan Former Additional Director District President Social Activist Fisheries Department Kerala Hotels and Restaurant Association Vizhinjam Government of Kerala Trivandrum Trivandrum sanjeevaghosh@gm...

    IFC Compliance Advisor/Ombudsman - India - 2012
  7. Complaint > Dinant-01/CAO Vice President Request

    Monitoring: English

    ...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). CAO’s compliance function oversees investigations of IFC/MIGA’s environmental and social performance, particularly in relation to sensitive projects, to ensure compliance with policies, standards, guidelines, procedures, and...

    IFC Compliance Advisor/Ombudsman - Honduras
  8. Complaint > Development of the Industry of Products of the Vegetable Sponge

    Dispute Resolution: Issuance of Consultation Phase Report

    ...request was referred to the ICIM when it became effective on 7 September 2010, and was declared eligible for the Consultation Phase on 16 December 2010, based on the application of relevant IIM policies. Stakeholders: Brigitte Fuzellier, Requester, President of Loofah S.A.; Jerome Fuzellier, General Manager of Loofah S.A.; Carlos Ortiz, Country Office Technical Specialist; Alejandro Escobar, Multilateral Investment Fund (MIF) Technical Specialist. ICIM work group: Isabel Lavadenz (Ombudsperson) ...

    IDB Independent Consultation and Investigation Mechanism - Paraguay - 2011
  9. Complaint > CIFI-01/Hidro Santa Cruz

    Appraisal: English

    ...President, IFC/MIGA management, or the President of the World Bank Group. The focus of CAO’s compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. In ...

    IFC Compliance Advisor/Ombudsman - Guatemala - 2016
  10. Complaint > Marlin-01/Sipacapa

    Eligibility: CAO Follow-up Assessment Guatemala, Complaint Regarding the Marlin Mining Project,May 2006

    ...President of the World Bank Group encouraged the parties to negotiate a middle ground and requested that the CAO lead this effort. As a first step toward fulfilling that recommendation, the CAO undertook a field visit to Guatemala from January 23 to February 1, 2006 to explore the feasibility of creating a stakeholder dialogue process that would identify and resolve issues related to the conflict. The role of the CAO in this process would be neither “judge” nor “party,” but rather as an in...

    IFC Compliance Advisor/Ombudsman - Guatemala
  11. Complaint > Condor Gold PLC-01/Santa Cruz de la India

    Appraisal: CAO Compliance Appraisal - Condor Gold-01 - Nicaragua - ENG

    ...request of the government of Nicaragua, as a protest took place outside the venue. After that event, all public consultation on the mine development ceased at the request of the government until the November 2016 presidential elections. Communication between the client and the community was reduced thereafter, and focused only on aspects related to exploration work. After a July 2017 site visit, IFC reported progress on the following ESAP requirements: • Surface and ground water mon...

    IFC Compliance Advisor/Ombudsman - Nicaragua - 2019
  12. Complaint > Axzon-01/Halych and Kalush

    Appraisal: CAO Appraisal Report regarding IFC Axzon Project (#31990), Kalush and Galych Districts, Ivano-Frankivsk region, Ukraine - ENGLISH

    ...President, the President of the World Bank Group or IFC/MIGA senior management. Following a compliance investigation, CAO may determine that it is necessary to monitor actions taken by IFC or MIGA until such actions assure CAO that its compliance findings are being addressed.1 For more information about CAO, please visit www.cao-ombudsman.org. 1 CAO Operational Guidelines, 2013, para. 4.4.6. CAO Compliance Appraisal Report – IFC Investment in Axzon A/S 2 Table...

    IFC Compliance Advisor/Ombudsman - Ukraine
  13. Complaint > Agrokasa-01/Ica

    Agreement: Letter from Junta de Usarios Rio Seco, April 5, 2010

    ...president Mr. José Chimpler and general manager Carlos Arrese), has committed verbally and in writing to work with us, and through its membership in JUASVI to protect the aquifer and to continue its efforts to reduce water consumption through crop replacement (grapes instead of asparagus) and to not expand its crop areas, which they suggest be adopted by other farmers. 3) AGROKASA also has stated a commitment to sharing information with us regarding its irrigation progr...

    IFC Compliance Advisor/Ombudsman - Peru - 2010
  14. Complaint > VEIL II-01/ Ratanakiri Province

    Agreement: English

    ...requested confidentiality. In April 2014, representatives of the affected communities and HAGL chose to participate in a dispute resolution process facilitated by CAO. Following a letter in support of the process from the Ministry of Interior in October 2014, CAO has been engaging the parties to develop Ground Rules; providing dispute resolution training to community representatives, advisors and company staff; and coordinating meetings in the affected villages jointly with civil society organiz...

    IFC Compliance Advisor/Ombudsman - Cambodia
  15. Complaint > Paraguay/Argentina Reform Project for the Water and Telecommunication Sectors, SEGBA V Power Distribution Project (Yacyreta)

    Management Action Plan: 26-Inspection Panel Review of Management Progress Report

    ...request that EBY update the screening process for non-dam related c i v i l works to include a quality assurance protocol. Bank will continue to monitor engineering supervision and contractor insurance practices and will request improvements, as necessary. Bank will monitor the system EBY has in place to supervise c i v i l works; request that contracts continue to include required clauses; and. continue to pay careful attention to construction deficiencies.'* Progress During 90-day Peri...

    WB Inspection Panel - Argentina, Paraguay - 2002
  16. Complaint > Southern Transport Development Project (STDP)

    Monitoring: Annual Monitoring Report [PDF]Report sent to Requesters

    ...request for compliance review (Request) on the Southern Transport Development Project 1 (STDP or Project) in Sri Lanka. The Request was submitted by the Joint Organization of the Affected Communities of the Colombo Matara Highway (JO or Requesters). The CRP determined that the request was eligible, and ADB's Board of Directors (Board) authorized the CRP to conduct a compliance review. The Panel reviewed and investigated the request and submitted to the Board its Final Report with its findi...

    ADB Special Project Facilitator and Compliance Review Panel - Sri Lanka
  17. Complaint > BTC Pipeline-07/Dgvari

    Filing: Complaint, November 11, 2009

    ...President of the IFC nor the President of the WB responded to our urgent request sent by mail in December of last year. Nevertheless, we were almost immediately contacted by phone and e-mail by members of the Inspection Panel who clarified some basic facts in order for us to proceed with a formal petition. The CAO Office on the other hand responded promptly, but said that a formal complaint by affected communities had to be filed. This brief letter, sent and signed...

    IFC Compliance Advisor/Ombudsman - Georgia
  18. Complaint > Petroleum Development and Pipeline Project, Management of the Petroleum Economy Project, and Petroleum Sector Management Capacity Building Project

    Filing: 22-Request for Inspection (English)

    ...President of the World Bank himself and various Bank departments to draw their special attention to the problems described above (see examples of related correspondence and documentation). Furthermore, Deputy Ngarlejy YORONGAR, our constitutionally elected representative, took part in the following activities in 1999: Ø Seminars organized by the World Bank in Paris, chaired by Mr. Jean-Louis Sarbib, Vice President of the World Bank for Africa, and by Mr. Patrice Dufour, the Represe...

    WB Inspection Panel - Chad - 2001
  19. Complaint > Quilleco Hydropower Project

    Eligibility: 67-Final Report and Recommendation (English)

    ...Request for Inspection, which was complemented by clarifications received on May 26, 2010 (hereinafter the “Request”). 1 The Request was submitted by residents of Tucapel, Santa Bárbara, Ralco Lepoy, and Concepción (hereinafter the “Requesters”) in the Biobío region of Chile. The Requesters asked in their correspondences that the Panel keep their names confidential. The Panel registered the Request on June 18, 2010. 2. The Request alleges harm caused by a number of...

    WB Inspection Panel - Chile - 2010
  20. Complaint > Parana Biodiversity Project

    Filing: 41-Request for Inspection (English)

    ...request for the World Bank Paraná Biodiversity Project—ID P070552—which is supported by GEF, and has the Government of the State of Paraná as executor. To substantiate this request for inspection, we refer to the letter and annexes [in its entirety] sent to the World Bank by the Atlantic Forest NGOs Network (letter 019/06/RMA/CG dated March 21, 2006) and signed by its General Coordinator, Ms. Miriam Prochnow. We hereby respectfully request that the above- mentioned correspondence together ...

    WB Inspection Panel - Brazil - 2006