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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Vietnam Livestock Competitiveness and Food Safety and Additional Financing to Livestock Competitiveness and Food Safety Project

    Registration: Notice of Non-Registration

    ...Requesters also contend that stakeholder engagement has been inadequate and neither the Requesters nor any other animal welfare organization in Vietnam were consulted about the Project. In addition, they claim that Management failed to answer their requests to access training materials used by the Project. Panel's Observations and Determination 10. In accordance with its Operating Procedures', after receipt of the Request the Panel issued a Notice of Receipt on its website on Januar...

    WB Inspection Panel - Vietnam - 2017
  2. Complaint > EPS Kolubara Environmental Improvement

    Eligibility: Eligibility Assessment Report

    ...President, replacing Mr. Zeljko Stojkovic, who signed the Complaint as President of the Council at the time the Complaint was submitted to the PCM. Although the composition of the Council has changed since the elections, the issues raised in the Complaint are very similar to those presented to the Client by the current President of the Vreoci Council as noted in the minutes from two meetings attended by representatives from the Council, the Company and others. In a meeting held on 2 February, 20...

    EBRD Project Complaint Mechanism - Serbia
  3. Complaint > Land Administration Project (First Request)

    Eligibility: 53-Management Report and Recommendation (English)

    ...Requesters or Naso Requesters, as applicable, see Map 1), and the second by representatives of some Ngobe-Bugle' communities living in the Areas Anexas or "Annex Areas" to the Comarca2 Ngobe-Bugle in the Bocas del Toro Province (hereafter referred to as the Second Requesters or Ngobe Requesters, as applicable, see Map 2). 2. The Executive Directors and the President of IBRD were notified by the Panel of receipt of the two Requests. Management responded to the claims in both Request...

    WB Inspection Panel - Panama - 2009
  4. Complaint > Oyu Tolgoi-01/Khanbogd

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– Table of Contents Table of Contents................................................................................................

    IFC Compliance Advisor/Ombudsman - Mongolia - 2013
  5. Complaint > Tata Ultra Mega-02/Tragadi Village

    Eligibility: Tata Ultra Mega-02 Assessment Report - April 2017 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. For more information, including an overview of CAO’s compliance and dispute resolution work see www.cao-ombudsman.org. –2– TABLE OF CONTENTS LIST OF ACRONYMS ................................

    IFC Compliance Advisor/Ombudsman - India - 2017
  6. Complaint > AD Hydro Power Limited-01/Himachal Pradesh

    Eligibility: English

    ...President and Vice President) 7/23 Panchayat Membership at-large (4 of 7 members) 7/23 Road construction site tour and discussion of impacts with villagers 7/23 Mr. Ashok Joshi, Bilhwara Company - meeting #3 7/24 Mr. Chamel Singh, Kullu Deputy Commissioner The CAO team sought to 1) listen to understand the current situation; 2) ensure that all community members have a shared understanding of why the CAO was visiting the project; and 3) clarify how CAO could assist the community with ...

    IFC Compliance Advisor/Ombudsman - India - 2006
  7. Complaint > Bidco Bev. & Det.-01/Thika

    Eligibility: CAO Assessment Report - Bidco Bev. & Det.-01 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA projects in a manner that is fair, objective, and constructive and to enhance the environmental and social outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS List of Acronyms .................................................................................................................

    IFC Compliance Advisor/Ombudsman - Kenya - 2016
  8. Complaint > Ficohsa-02/Tela

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, including an overview of CAO’s compliance and dispute resolution work see www.cao-ombudsman.org –2– TABLE OF CONTENTS TABLE OF CONTENTS .......................

    IFC Compliance Advisor/Ombudsman - Honduras - 2016
  9. Complaint > Natural Resource Management Project

    Compliance Report: 84 - Investigation Report (English)

    ...requested the Board to approve the Panel’s recommendation to process this Request as part of the ongoing investigation relating to the first Request for Inspection. The Panel proposed to verify the technical eligibility of the Requesters and the Request during the planned investigation visit. The Board approved the Panel’s request to process the second Request jointly with the first Request and, if deemed eligible, that the Panel address the claims presented in this additional Request in th...

    WB Inspection Panel - Kenya - 2013
  10. Complaint > India Infrastructure Fund-01/Dhenkanal District

    Management Response: IFC's Response to CAO Compliance Investigation Report: India Infrastructure Fund

    ...President Vice President and General Counsel Global Client Services Corporate Risk & Sustainability [FC Management Response to CAO -4- October 27,2015 Investigation Report on IIF AnnexA DRAFT ACTION PLAN # ...

    IFC Compliance Advisor/Ombudsman - India
  11. Complaint > Cambodia Airport II-01/Preah Sihanouk

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. This document is a preliminary record of the views heard by the CAO team, and suggestions for next steps among the parties. These sugg...

    IFC Compliance Advisor/Ombudsman - Cambodia - 2010
  12. Complaint > Vishnugad Pipalkoti Hydro Electric Project

    Management Response: Summary of Management Actions(English)

    ...President Bank Group Senior Management Vice Presidents, Bank, IFC and MIGA Directors and Department Heads, Bank, IFC and MIGA This document has a restricted distribution and may be used by recipients only in the performance of their official duties. Its contents may not otherwise be disclosed without World Bank Group authorization. The Tables below summarize the Actions proposed by Management in its Report and Recommendations. Table A includes actions that address the Panel’s findings ...

    WB Inspection Panel - India - 2012
  13. Complaint > Energy Loss Reduction Project (Rogun HPP, Tajikistan)

    Filing: 70-Request for Inspection Attachment (English)

    From the Address of the President Aral Sea yesterday 1960 of Uzbekistan at the UN General Assembly session "The Aral Sea Disaster ,which affected millions of people, living in the basin of the sea is one of the biggest ecological and hUlnanitarian catastrophes in the history of hUlnankind" . "In the course of se...

    WB Inspection Panel - Tajikistan, Uzbekistan - 2010
  14. Complaint > Agri-Vie Fund-01/Kiboga

    Filing: Letter of complaint regarding New Forests Company, Luwunga Plantation; IFC financing via Agri-Vie Fund PCC (Project Number: 27674), December 20, 2011

    ...President of the World Bank. In this context, Oxfam has met with Mr. Lars Thunell and Mr. Oscar Chemerinski (together with members of their respective staffs). A primary focus of these conversations has been how IFC can assist in achieving redress for the affected communities. Please see attached correspondence between Oxfam and IFC relating to this matter. Also attached is correspondence with the President of the World Bank. Outcome sought by the complainants The primary concern of the affected...

    IFC Compliance Advisor/Ombudsman - Uganda - 2011
  15. Complaint > Agri-Vie Fund-02/Mubende

    Filing: Letter of complaint regarding New Forests Company, Namwasa Plantation; IFC financing via Agri-Vie Fund PCC (project Number: 27674), December 20, 2011

    ...President of the World Bank. In this context, Oxfam has met with Mr. Lars Thunell and Mr. Oscar Chemerinski (together with members of their respective staffs). A primary focus of these conversations has been how IFC can assist in achieving redress for the affected communities. Please see attached correspondence between Oxfam and IFC relating to this matter. Also attached is correspondence with the President of the World Bank. Outcome sought by the complainants The primary concern of the affected...

    IFC Compliance Advisor/Ombudsman - Uganda - 2011
  16. Complaint > Interagua-01/Guayaquil

    Eligibility: English

    ...President of the World Bank Group. Its mandate is to address in a fair, objective, and constructive manner complaints brought by communities or individuals affected by IFC or MIGA projects, and to enhance the social and environmental outcomes of these projects. Upon determining that a complaint meets the specified criteria for a CAO intervention, the CAO Ombudsman conducts an assessment of the situation to clarify the issues, facilitate communication between the parties about their perspec...

    IFC Compliance Advisor/Ombudsman - Ecuador
  17. Complaint > Multiphase Development Infrastructure Program: Support Production in Entre Rios

    Monitoring: Third Monitoring Report

    ...Requester with respect to the monitoring measures. Monitoring reports shall be issued at least semi-annually for so long as the Project Ombudsperson deems appropriate. Monitoring protocols and reports shall be made public via the Registry. The Project Ombudsperson will notify the President, Board (and the Donors Committee, in the case of a MIF-funded operation), the Requester, and other relevant parties of the results of its periodic monitoring exercises a...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2015
  18. Complaint > Power Development Project

    Management Response: 87-Update-Management Action Plan (English)

    ...REQUEST FOR INSPECTION 4. The Request for Inspection was submitted by 103 indigenous and non-indigenous families in three villages of Sindhuli District, supported by a coalition of civil society organi- zations and individuals. The Requesters’ key claims were that the PDP had not complied with the Bank’s policies in relation to: (i) analysis and due consideration of alternatives in the alignment of the Khimti-Dhalbekar Transmission Line and the corresponding potential ad- verse impac...

    WB Inspection Panel - Nepal - 2013
  19. Complaint > GEORGIA - Jvari-Khorga Interconnection

    Monitoring: Compliance Review Monitoring Report I

    GEORGIA – Jvari-Khorga Interconnection Project REQUEST NUMBER: 2017/02 Compliance Review Monitoring Report I – December 2018 The Project Complaint Mechanism (PCM) is the independent accountability mechanism of the EBRD. PCM provides an opportunity for an independent review of complaints from one or more individual(s) or organisation(s) concerning an EBRD project, which allegedly has caused, or is likely to cause harm. PCM may address Complaints through two functions: Compliance Review, which s...

    EBRD Project Complaint Mechanism - Georgia
  20. Complaint > Boskov Most Hydro Power

    Monitoring: Monitoring report VI

    Boskov Most Hydropower Project REQUEST NUMBER: 2011/05 Compliance Review Monitoring Report VI – March 2017 The Project Complaint Mechanism (PCM) is the independent accountability mechanism of the EBRD. PCM provides an opportunity for an independent review of complaints from one or more individual(s) or organisation(s) concerning an EBRD project, which allegedly has caused, or is likely to cause harm. PCM may address Complaints through two functions: Compliance Review, which seeks to determine ...

    EBRD Project Complaint Mechanism - Macedonia