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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Strominvest II-01/Minsk

    Appraisal: CAO Compliance Appraisal Report Strominvest - March 2018 - English

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy p...

    IFC Compliance Advisor/Ombudsman - Belarus - 2018
  2. Complaint > Lafarge Surma Cement -01

    Appraisal: Compliance Appraisal Report - Lafarge Surma Cement - October 14_2014

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO Compliance function is the performance of IFC and MIGA, not their client. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provisions. In many cases, however, in assessing the performance of the project and IFC/MIGA’s im...

    IFC Compliance Advisor/Ombudsman - India - 2014
  3. Complaint > Vizhinjam-01/Kerala

    Appraisal: CAO Compliance Appraisal Report of Vizhinjam 01 to 03, June 01, 2015

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its/their business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provis...

    IFC Compliance Advisor/Ombudsman - India - 2015
  4. Complaint > Vizhinjam-02/Kerala

    Appraisal: CAO Compliance Appraisal Report of Vizhinjam 01 to 03, June 01, 2015

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its/their business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provis...

    IFC Compliance Advisor/Ombudsman - India - 2015
  5. Complaint > Vizhinjam-03/Kerala

    Appraisal: CAO Compliance Appraisal Report of Vizhinjam 01 to 03, June 01, 2015

    ...president, IFC/MIGA management, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC’s business activities, including the real sector, financial markets, and advisory. CAO assesses how IFC/MIGA assured itself/themselves of the performance of its/their business activity or advice, as well as whether the outcomes of the business activity or advice are consistent with the intent of the relevant policy provis...

    IFC Compliance Advisor/Ombudsman - India - 2015
  6. Complaint > Yanacocha-06/Cajamarca

    Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

    ...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

    IFC Compliance Advisor/Ombudsman - Peru - 2019
  7. Complaint > Yanacocha-07/Cajamarca

    Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

    ...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

    IFC Compliance Advisor/Ombudsman - Peru - 2015
  8. Complaint > Yanacocha-04/Cajamarca

    Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

    ...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

    IFC Compliance Advisor/Ombudsman - Peru - 2015
  9. Complaint > Yanacocha-05/Cajamarca

    Appraisal: CAO Compliance Appraisal Report Yanacocha-04 to 07 - English May 2015

    ...President, senior management of IFC/MIGA, or the president of the World Bank Group. The focus of the CAO compliance function is on IFC and MIGA, not their client. This applies to all IFC/MIGA business activities, including direct investments, investments through financial markets, and advisory services work. In its compliance function, CAO assesses how IFC/MIGA assured itself/themselves of the performance of its business activity or advice, as well as whether the outcomes of the business a...

    IFC Compliance Advisor/Ombudsman - Peru - 2015
  10. Complaint > Mozal-01/Matola and Maputo

    Eligibility: Ombudsman Assessment Report, Complaint Regarding the Mozambique Aluminum S.A.R.L. (MOZAL) Investment, IFC Mozal II Project (#10323), February 2011

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised by the complainant; (2) identify the principal stake...

    IFC Compliance Advisor/Ombudsman - Mozambique - 2011
  11. Complaint > Eleme Fertilizer-01/Port Harcourt

    Eligibility: CAO Assessment Report - Nigeria / Eleme Fertilizer 01 - February 2019

    ...requested they deduct 4% of each employee’s salary, to be transferred to NUCFRLANMPE. The Company accepted and implemented this request. h) Healthcare treatment/coverage denials: According to IEFCL, all employees including those on probation and family members (which include spouses and a maximum of four children) are covered for free medical treatment without any billing limit. In addition, the Company runs a clinic within the Indorama complex with resident d...

    IFC Compliance Advisor/Ombudsman - Nigeria - 2019
  12. Complaint > Panama Canal Expansion-01/Gatun

    Filing: Complaint, May 12, 2011

    REQUEST FOR REVIEW/COMPLIANCE AUDIT Dear Office of the Compliance/Advisor Ombudsman staff, This letter is to request a review and compliance audit of the Panama Canal expansion project to ensure the canal's reliability, capacity, safety and sustainability remain intact upon completion of the project. An adequate, accurate and objective evaluation prescribed by IFC policies is of significance at this time given that this project – with consequences affecting people far beyond Panama's shores...

    IFC Compliance Advisor/Ombudsman - Panama - 2011
  13. Complaint > Tbilisi Railway Bypass 3

    Eligibility: Eligibility Assessment Report

    ...requests both a Problem-solving Initiative and a Compliance Review. The Compliance Review request relates to economic displacement, and alleges a breach of Performance Requirement 5 of the EBRD Environmental and Social Policy 2008, paras. 31 and 32. As these Compliance Review aspects correspond closely with, though do not overlap precisely with, the aspects of the Compliance Review requested under the Tbilisi Railway Bypass 1 Complaint, it makes sense in terms of procedural efficiency and c...

    EBRD Project Complaint Mechanism - Georgia
  14. Complaint > Third Power Project, Fourth Power Project, and proposed Bujagali Hydropower Project

    Management Response: 24-Management Response (English)

    ...REQUEST 2. The Request for an Inspection Panel Review is submitted by the National Association of Professional Environmentalists of Kampala (NAPE), Uganda Save Bujagali Crusade (SBC) as well as other local institutions and individuals (the “Requesters”). 3. Attached to the Request, contained in a letter dated July 25, 2001, are copies of: (i) “There is something more than hydropower in the Victoria Nile” by Dr. Les Kaufman; (ii) “Likely Ta...

    WB Inspection Panel - Uganda - 2001
  15. Complaint > BTC Pipeline-26/Krstanisi

    Appraisal: English

    ...President has the discretion to request the compliance arm of CAO, CAO Compliance, to appraise the concerns raised in the complaint for a compliance audit of IFC or MIGA. Alternatively, a compliance audit can be initiated by request from the President of the World Bank Group or the senior management of IFC or MIGA. A CAO Compliance appraisal is a preliminary investigation to determine whether the CAO should proceed to a compliance audit of IFC or MIGA. Through CAO Compliance appraisals, the...

    IFC Compliance Advisor/Ombudsman - Georgia
  16. Complaint > West African Gas Pipeline Project

    Compliance Report: 40-Investigation Report (English)

    ...Request, p. 3. 154 Request, p. 4. 155 Request, p. 4. 156 Request, p. 4. 157 Request, p. 4. 158 Request, p. 3. 159 Request, p. 5. 160 Request, p. 5. 40 minimize land acquisition, guarantee that all affected households have an option to choose between land-for-land or cash compensation based on negotiated replacement costs, ensure that no cons...

    WB Inspection Panel - Ghana, Nigeria - 2006
  17. Complaint > Petroleum Development and Pipeline Project, Management of the Petroleum Economy Project, and Petroleum Sector Management Capacity Building Project

    Project Document: Chad-Cameroon Petroleum Development and Pipeline Project Overview

    ...Presidential election was held and President D�by Itno was re-elected. This followed a referendum held on June 6, 2005, to approve a proposed constitutional amendment removing the cap on successive presidential mandates. 5. Since late October 2006, the security situation has worsened in Chad with recurrent rebel attacks in the Eastern part of the country and threats of attacks on N'Djamena. The main rebel groups have entered into a hit-and-run campaign against the current regime and ...

    WB Inspection Panel - Chad - 2006
  18. Complaint > Southern Transport Development Project (STDP)

    Monitoring: Annual Monitoring Report [PDF]Report sent to Requesters

    ...request for compliance review of the Southern Transport Development Project1 (STDP) in Sri Lanka. The request was submitted by the Joint Organization of the Affected Communities of the Colombo Matara Highway. The CRP determined that the request was eligible and the Board of Directors of the Asian Development Bank (ADB) authorized a compliance review. The CRP reviewed and investigated the request and submitted its findings and recommendations in a final report to the Board in June 2005 whic...

    ADB Special Project Facilitator and Compliance Review Panel - Sri Lanka - 2010
  19. Complaint > Cartagena Water Supply, Sewerage and Environmental Management Project

    Compliance Report: 31-Investigation Report (English)

    ...Requests After the Panel receives a Request for Inspection it is processed as follows: • The Panel decides whether the Request is prima facie not barred from Panel consideration. • The Panel registers the Request—a purely administrative procedure. • The Panel sends the Request to Bank Management, which has 21 working days to respond to the allegations of the Requesters. • The Panel then conducts a short 21 working-day assessment to determine the eligibility of the Requesters ...

    WB Inspection Panel - Colombia - 2004
  20. Complaint > Second Urban Environment Sanitation Project

    Compliance Report: 49-Investigation Report (English)

    ...Requests After the Panel receives a Request for Inspection it is processed as follows:  The Panel decides whether the Request is prima facie not barred from Panel consideration.  The Panel registers the Request—a purely administrative procedure.  The Panel sends the Request to Bank Management, which has 21 working days to respond to the allegations of the Requesters.  The Panel then conducts a short 21 working-day assessment to determine the eligibility of the Requesters ...

    WB Inspection Panel - Ghana - 2007