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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Benban Solar-02

    Dispute Resolution: CAO ASSESSMENT REPORT

    ...requesting raises or filing complaints. The complaint is related to labor conditions in 13 active projects by the International Finance Corporation (IFC) 1 and in 12 active projects supported by the Multilateral Investment Guarantee Agency (MIGA) 2 in the Benban Solar Park in Egypt (“the Project”). In July 2022, CAO determined that the complaint met its three eligibility criteria and began an assessment of the complaint. In accordance with CAO Policy (para. 169), 3 CAO shared the compla...

    IFC Compliance Advisor/Ombudsman - Egypt - 2023
  2. Complaint > Benban Solar-04

    Eligibility: CAO ASSESSMENT REPORT

    ...requested that BSDA supports the effort of the local community to build a health center with dialysis capability instead of providing dialysis equipment which is not being used by the local public hospital. In addition, the Complainant stated that the Project’s headquarters and grievance office are located 50 km away from the village, making the submission of grievances and subsequent interaction almost impossible for the community. He requested that BSDA establishes a grievance office wit...

    IFC Compliance Advisor/Ombudsman - Egypt - 2022
  3. Complaint > Benban Solar-05

    Dispute Resolution: Dispute Resolution Conclusion Report

    ...request and consent of the Complainants.2 In October 2022, the Complainants expressed their desire for the complaint to be referred back to CAO and to end their engagement with IFC. CAO then began an assessment of the complaint in October 2022. During the assessment, the Complainants and the Benban Solar Park representatives expressed an interest in engaging in a dispute resolution process facilitated by CAO to resolve the issues raised in the complaint. In accordance with the CAO Policy, ...

    IFC Compliance Advisor/Ombudsman - Egypt - 2025
  4. Complaint > Daehan Wind Power Company 01/Tafila

    Dispute Resolution: Dispute Resolution Conclusion Report

    ...request of the Company, the DR process was paused between May and August 2021. The CAO team continued to maintain communication with both Parties through bilateral meetings. In October 2021, CAO convened the second joint meeting. The Complainants presented some options for resolution to the Company. In December 2021, after internal consultations, the Company informed CAO that it could not agree to the Complainants’ proposal to resolve the complaint and reiterated its commitment to su...

    IFC Compliance Advisor/Ombudsman - Jordan - 2022
  5. Complaint > Itaparica Resettlement and Irrigation Project

    Filing: Request for Inspection

    ...requested in the World Bank’s Operational Procedures, our request to the Inspection Panel is brief, but we are ready to provide you with any additional information you may require. As we are an organization of Brazilian civil society, we authorize and ask that this request, with its annexes, be made public. We take this oppomnity to inform you that we are sending a copy to the Worid Bank Resident Mission in Brasilia, to the Secretariat of Lnternational Affairs of the Brazilian Ministry of ...

    WB Inspection Panel - Brazil - 1997
  6. Complaint > EPS Emergency Power Sector Reconstruction Loan, EPS Power II and EPS Kolubara Environmental Improvement

    Monitoring: Monitoring report I

    ...requests Management to provide PCM with information on developments. Action 19 Implementation update The 2012 action plans will be updated by EPS for The 2012 action plans have been updated and subsidiaries by Q4 2015, and EPS will be posted by EPS on the EPS website. requested to publish the summary report for these audits by Q1 2016. Management requests that this action item be ...

    EBRD Project Complaint Mechanism - Serbia
  7. Complaint > Tbilisi Railway Bypass 2

    Eligibility: Eligibility Assessment Report

    ...Request number: 2011/03. By Alexandre Asatiani, a PAP, via the Association Green Alternative This issue was brought directly by the Complainant to the attention of EBRD in January 2011. EBRD requested the Borrower to investigate the Complainant’s claims as soon as it received initial communications from the complainant. Georgian Railway has made a representation to EBRD that court action in respect of the Complainant’s ownership and/or occupancy rights in rela...

    EBRD Project Complaint Mechanism - Georgia
  8. Complaint > West African Gas Pipeline Project

    Eligibility: 40-Eligibility Report (English)

    ...Request, p. 6. 15 Request, p. 6. 16 Request, p. 7. 17 Request, p. 7. 18 Request, p. 3. 19 Request, p. 4. 5 19. The Requesters indicate that there were no “binding contractual relations between individual landowners and WAPCO”.20 They assert that the payment of compensation was left to the discretion of the Project sponsors, resulting in payment of compensation only for the actual crops on ...

    WB Inspection Panel - Ghana, Nigeria - 2006
  9. Complaint > Land Administration Project (First Request)

    Eligibility: 53-Eligibility Report (English)

    ...Request for Inspection Re: Requests for Inspection Panama: Land Administration Project (Loan No. 7045-PAN) A. Background 1. The Inspection Panel received two Requests for Inspection related to the Panama: Land Administration Project (the “Project”—in Spanish, Programa Nacional de Administración de Tierras—PRONAT), on February 25, 2009 and March 17, 2009 respectively. The first Request (the “First R...

    WB Inspection Panel - Panama - 2009
  10. Complaint > Kosovo Power Project (Proposed)

    Management Response: 78-Management Response (English)

    ...presidential crises in 2010 and 2011 and a subsequent compromise across all major parties, President Atifete Jahjaga—Kosovo’s first female, first non-partisan president—is expected to be the last head of state elected indirectly by Parliament. Two commissions are currently finalizing a broad-based overhaul of the Constitution and the Electoral Law to allow, inter alia, for the direct election of the President. On this basis, the next rounds of presidential and general elections are foreseen...

    WB Inspection Panel - Kosovo - 2012
  11. Complaint > Land Management and Administration Project

    Eligibility: 60-Eligibility Report (English)

    ...Request 9. What follows is a summary of the Request for Inspection. The Request is attached to this Report as Annex I4. 10. Land Titles and Evictions The Requesters represent communities in the BKL area within the Sras Chok ‘commune’ in Phnom Penh. According to the Request, following public notice that the commune area would become an adjudication zone for purposes of land registration under the LMAP, the residents of the BKL communities re...

    WB Inspection Panel - Cambodia - 2009
  12. Complaint > Cartagena Water Supply, Sewerage and Environmental Management Project

    Eligibility: 31-Eligibility Report (English)

    ...Request was filed. The Request therefore satisfies the requirement in paragraph 9(e) that the related Loan has not been closed or substantially disbursed. 53. The Panel has not previously made a recommendation on the subject matter of the Request. Therefore, the Request satisfies paragraph 9(f). F. CONCLUSIONS 54. The Requesters and the Request meet the eligibility criteria set forth in the Resolution that established the Inspection Panel ...

    WB Inspection Panel - Colombia - 2004
  13. Complaint > Railroad General Roca Improvement Program - Constitución - La Plata Line

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Requesters on whose behalf the Request is filed will be indicated and written proof of representation will be attached. b. The Request clearly identifies a Bank-financed Operation that has been approved by the Board, the President, or the Donors Committee. c. The Request describes the Harm that could result from potential noncompliance with one or more Relevant Operational Policies. d. The Request describes the efforts that the Reque...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2019
  14. Complaint > Coal Sector Mitigation Project and Coal Sector Rehabitation Project

    Compliance Report: 23-Investigation Report (English)

    ...Requesters and the Request and its recommendation on the Request for Inspection. It concluded that the Requesters were eligible and that the Request met all of the technical eligibility criteria contained in paragraph 9 of the 1999 Clarifications.21 It also concluded that the Request and Management’s Response contained conflicting assertions and interpretations about the issues, the underlying assumptions, the facts, compliance with Bank policies and proce...

    WB Inspection Panel - India - 2001
  15. Complaint > Integrated Coastal Zone Management and Clean-Up Project, First Request

    Management Response: 47-Management Response (English)

    ...Request for Inspection, IPN Request RQ07/04 (hereafter referred to as “the first Request”), concerning the Albania: Integrated Coastal Zone Management and Clean-Up Project (Credit No. 4083-ALB) fi- nanced by the International Development Association (IDA). A second Request for In- spection was registered by the Inspection Panel on August 16, 2007 (RQ07/05) (hereafter referred to as “the second Request”). Collectively, the first Request and second Request are referred to as “the Requests” hereaft...

    WB Inspection Panel - Albania - 2007
  16. Complaint > Indigenous and Community Biodiversity Project (COINBIO)

    Eligibility: 30-Eligibility Report (English)

    ...Request for Inspection (Request) related to the above-referenced Project, dated November 25, 2003.1 On January 30, 2004, in accordance with the Resolution establishing the Inspection Panel (Resolution), 2 the Panel notified the Executive Directors and the President of the International Bank for Reconstruction and Development (IBRD)3 that it had received the Request, which constituted Registration of the Request ...

    WB Inspection Panel - Mexico - 2004
  17. Complaint > Lagos Drainage and Sanitation Project

    Management Response: 13-Management Response (English)

    ...REQUEST INTRODUCTION 1. On June 25, 1998, the Inspection Panel registered a Request for Inspection (the Request) dated June 16, 1998 from an organization called Social and Economic Rights Action Center (SERAC) for themselves and on behalf of individuals, families and community development associations which they claim to have been directly affected by the IDA financed Lagos Drainage and Sanitation Project in Nigeria (Cr. No. 2517-UNI). The Inspection Panel notified the Executive Di...

    WB Inspection Panel - Nigeria - 1998
  18. Complaint > Delonex and Africa Oil-01/Kerio Valley

    Dispute Resolution: Dispute Resolution Conclusion Report

    ...requested information from the other party. However, none of the requested information was shared. Both parties expressed their frustration towards each other for the inability to share the requested information, which each party felt was critical to move the process forward. In an attempt to reconcile positions on ground rules,10 CAO conducted shuttle diplomacy (that is, separate meetings and exchange of emails between the CAO and each party) between May 2021 and May 2022. However, there w...

    IFC Compliance Advisor/Ombudsman - Kenya - 2023
  19. Complaint > Lake Victoria Environmental Management Project

    Eligibility: 19-Eligibility Report (English)

    ...Request for Inspection (the “Request”) related to the Kenya: Lake Victoria Environmental Management Project. (Annex 1). On November 9, 1999 the Requesters, at the request of the Chairman of the Panel, clarified some points surrounding the delivery of the Request. On November 22, 1999 the Panel notified the Executive Directors and Bank President of receipt of the Request (meaning “Registration” under the Panel’s Operating Procedures).1 A. THE LOAN 2. The Lake Victoria Environmental Manageme...

    WB Inspection Panel - Kenya - 1999
  20. Complaint > Amaravati Sustainable Capital City Development Project

    Filing: Request for Inspection

    ...Requester #2’s house. These individuals stated that they were representatives of the World Bank and asked about the reasons that Requester #2’s family refused to participate in the LPS. III. Harms to the Requesters 23. Each of the Requesters owns agricultural land in Amaravati, which they rely on for their livelihoods, and none of the Requesters has joined the Land Pooling Scheme. The Requesters have and are likely to experience harm as a result of the A...

    WB Inspection Panel - India - 2017