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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Special Structural Adjustment Loan

    Filing: 17-Request for Inspection (English)

    ...request for investigation. III. COMMENTS III.1. Timeliness of the Request Pursuant to Article 14 (c) of Resolution IBRD 93-10/IDA 93-06 of September 22, 1993, setting out the scope and bounds of the Panel’s functions, the Panel shall 15 not hear “requests filed after the Closing Date of the loan financing the project with respect to which the request is filed or ...

    WB Inspection Panel - Argentina - 1999
  2. Complaint > Turk Traktor

    Monitoring: Compliance Review Monitoring Report II

    TÜRK TRAKTÖR PROJECT REQUEST NUMBER: 2015/03 Compliance Review Monitoring Report II – December 2018 The Project Complaint Mechanism (PCM) is the independent accountability mechanism of the EBRD. PCM provides an opportunity for an independent review of complaints from one or more individual(s) or organisation(s) concerning an EBRD project, which allegedly has caused, or is likely to cause harm. PCM may address Complaints through two functions: Compliance Review, which seeks to determine whether...

    EBRD Independent Project Accountability Mechanism - Turkey
  3. Complaint > Maritsa East Mines (BEH Bond Issue)

    Filing: Complaint

    ...requesting a meeting and describing the problem. ( See Folder №1) Please write on a separate sheet wherever needed. 5 On 01.03.2017 at the request of Maritsa East Mines, a meeting was held with the people of Beli Brig once again explaining that the compensation methodology was consistent with the EBRD’s ESP and also complies with the State Property Act of Bulgaria (ZDS)....

    EBRD Independent Project Accountability Mechanism - Bulgaria
  4. Complaint > Food and Agriculture Health and Quality Management Program (CCLIP)

    Filing: Request received by Executive Secretariat

    ...president nor any minister granted me the interview I formally requested in writing for the purpose of requesting help for that baby. (http:/www.youtube.com/watch?v=s6fYM4OXI_Q&feature=player_embedded) (5) Juan Estanislao Milesi is 5 years old and was diagnosed with acute lymphoblastic leukemia (ALL) after being drenched by an aerial fumigation in Mercedes Buenos Aires when he was 2 years old. The town does not have ordinances that regulate fumigations. A criminal proceeding wa...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2012
  5. Complaint > BTC Georgia / Akhali Samgori

    Eligibility: Eligibility Assessment Report

    ...requests a Compliance Review or a Problem-solving Initiative, it is quite clear that, by requesting the IRM to facilitate the establishment of a committee to examine the various claims, it expects a Problem- solving Initiative.26 Also, the Complaint states unequivocally that: “The sole objective of complaints by complainants is to obtain final clarification of the situation relating to their plots and to receive fair and adequate compensation for losses inflicted on them”.27 17. This clea...

    EBRD Independent Resource Mechanism - Georgia - 2007
  6. Complaint > Third Power Project, Fourth Power Project, and proposed Bujagali Hydropower Project

    Compliance Report: 24-Investigation Report (English)

    ...Request for Inspection 13. On July 27, 2001, the Inspection Panel (the Panel) received a Request for Inspection (the Request) dated July 25, 2001 related to the Power III Project, the Power IV Project, and the Bujagali Hydropower Project (the Projects). On August 7, 2001, the Panel notified the Executive Directors and the President of the International Development Association (IDA) of receipt of the Request (meaning “Registration” under the Panel’s Operating Procedures)....

    WB Inspection Panel - Uganda - 2001
  7. Complaint > Quilleco Hydropower Project

    Management Response: 67-Management Response (English)

    ...REQUEST 6. The Request was submitted on April 21, 2010, by residents of Tucapel, Santa Bárbara, Ralco Lepoy, and Concepción (the “Requesters”) in the Bío Bío region of Chile. Two of the Requesters are representatives of the Pehuenche indigenous community affected by some of the projects. The Requesters have asked in their correspondence that the Panel keep their names confidential. 7. Attached to this Request is correspondence sent by the Requesters to the Country Office in Buen...

    WB Inspection Panel - Chile - 2010
  8. Complaint > Oyu Tolgoi-01/Khanbogd

    Filing: Letter of complaint (redacted), October 12, 2012

    Unofficial translation 12 October 2012 Megan Taylor Vice-President, Compliance Advisor Ombudsman International Finance Corporation 2121 Pennsylvania Avenue NW Washington, DC 20433 USA Fax: (+1) (202) 522-7400 e-mail: cao-compliance@ifc.org Dear Ms. Taylor, We, the undersigned residents of Javhlant and Gavliut baghs1 of Khanbogd soum2, South Gobi aimag3 of Mongolia, organized into the Gobi Soil NGO,...

    IFC Compliance Advisor/Ombudsman - Mongolia - 2012
  9. Complaint > Maple Energy-01/Nuevo Sucre and Canaan

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. 1.1. The complaint On April 6, 2010 the CAO received a complaint presented on behalf of indigenous communities in Canaan and Nuev...

    IFC Compliance Advisor/Ombudsman - Peru - 2011
  10. Complaint > Maple Energy-01/Nuevo Sucre and Canaan

    Filing: English

    ...requested the results of inspection reports and Maple’s responsive reports and Maple has refused disclosure. 35 VI. Requested Next Steps We, the communities of Canaán and Nuevo Sucre, request the CAO’s assistance in facilitating an agreement with Maple covering both environmental and social issues. i. Environmental Issues As an initial issue, Maple must stop the practices that have led to f...

    IFC Compliance Advisor/Ombudsman - Peru - 2010
  11. Complaint > Integrated Coastal Zone Management and Clean-Up Project, First Request

    Compliance Report: 47-Investigation Report (English)

    ...Requests After the Panel receives a Request for Inspection it is processed as follows: • The Panel decides whether the Request is prima facie not barred from Panel consideration. • The Panel registers the Request—a purely administrative procedure. • The Panel sends the Request to Bank Management, which has 21 working days to respond to the allegations of the Requesters. • The Panel then conducts a short 21 working-day assessment to determine the eligibility of the Requesters and ...

    WB Inspection Panel - Albania - 2007
  12. Complaint > Reventazon Hydroelectric Power Project

    Filing: Request Receipt

    ...request them there.[”] That was done, and a judge is now ordering the disclosure of the file, after hearing the opinions of ICE and its refusal to disclose public information. According to the information contained in the Environmental Impact Assessments and other technical studies, the expropriations are for the creation of the environmental buffer zone, the mitigation of the harm caused to the SBBD, and other environmental reasons, with aims like preserving biodiversity. However, once th...

    IDB Independent Consultation and Investigation Mechanism - Costa Rica - 2016
  13. Complaint > Mundra Ultra Mega Power Project

    Filing: Request for compliance review

    ...requesting a bridge over the channel, in lieu of taking their traditional routes in the project, to reduce the distance for fisherfolk and cattle herders to access the sea and grazing land. Two, to request to use closed cycle cooling system than open cycle. Since when the outlet channel spews water into the sea with temperature higher than the normal sea water it will adversely affect the aquatic wealth, drastically impacting the livelihood of thousands of fisherfolk. Both the requests 13...

    ADB Special Project Facilitator and Compliance Review Panel - India - 2013
  14. Complaint > Rehabilitation of the Railway in Cambodia Project

    Compliance Report: CRP’s Final Report (English)

    ...requesters (as the authorizing parties) authorizing D. Pred and Eang Vuthy of Equitable Cambodia to act on the requesters’ behalf. The requesters explicitly sought to keep their identities confidential. On 4 September 2012, the Office of the Compliance Review Panel (OCRP) acknowledged receipt of the letter and registered the request. V. ELIGIBILITY OF THE REQUEST 33. After reviewing the request letter and clarifications, the CRP had adequate information to assess the eligibility of the re...

    ADB Special Project Facilitator and Compliance Review Panel - Cambodia - 2014
  15. Complaint > D1 motorway Phase I

    Filing: Complaint

    ...request the EBRD Project Complaint Mechanism experts to perform a Compliance Review into the D1 motorway Phase I project. Best regards, Lucia Lackovičová National coordinator for Slovakia CEE Bankwatch Network Friends of the Earth-CEPA Karpatska 11, 811 05 Bratislava, Slovakia Tel./Fax: +421 2 5244 2104 Overview of the communication with EBRD and other Relevant Parties: 1. Most significant impacts of the proposed motorway D1 Turany Hubová on the Rojkovské Rašelinisko Mire. Preliminary...

    EBRD Project Complaint Mechanism - Slovakia
  16. Complaint > Wilmar Group-01/West Kalimantan

    Eligibility: Final Assessment Report, Complaint from Communities in Kalimantan and Civil Society in relation to activities of the Wilmar Group of Companies, March 2009

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO‟s Ombudsman function. This document is the final assessment report relating to issues raised in a complaint submitted by local communities and civil society...

    IFC Compliance Advisor/Ombudsman - Indonesia - 2009
  17. Complaint > India Infrastructure Fund-01/Dhenkanal District

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org -2- Table of Contents LIST OF ACRONYMS .....................................................................................................

    IFC Compliance Advisor/Ombudsman - India - 2013
  18. Complaint > Agri-Vie Fund-01/Kiboga

    Eligibility: CAO Assessment Report Regarding Community and Civil Society Concerns in Relation to IFC’s Agri-Vie Fund project (#27674), April 2012

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised in the complaint; (2) gather information on how relevant stakeholders see the situation; and (3) help stakeholders understand and determine whether a c...

    IFC Compliance Advisor/Ombudsman - Uganda - 2012
  19. Complaint > Benban Solar-05

    Dispute Resolution: CAO ASSESSMENT REPORT

    ...request and consent of the Complainants. In October 2022, the Complainants expressed their desire for the complaint to be referred back to CAO and to end their engagement with IFC. CAO then began an assessment of the complaint. During CAO's assessment, the Complainants and the Benban Solar Park representatives expressed an interest in engaging in a CAO dispute resolution process to address the issues raised in the complaint. In accordance with the CAO Policy, the case will now be handled b...

    IFC Compliance Advisor/Ombudsman - Egypt - 2023
  20. Complaint > Pando Montelirio-01/Chiriqui

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. This document is a preliminary record of the views heard by the CAO team, and suggestions for next steps among the parties. These sugg...

    IFC Compliance Advisor/Ombudsman - Panama - 2010