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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > India Infrastructure Fund-01/Dhenkanal District

    Appraisal: CAO Appraisal for Compliance Investigation of IFC: India Infrastructure Fund, India - Case of Odisha Chas Parivesh Surekhsa Parishad and the Delhi Forum, June 26, 2013

    ...president of the World Bank Group. The CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report C-I-R6-Y13-F180 ...

    IFC Compliance Advisor/Ombudsman - India - 2013
  2. Complaint > Dinant-02/Rio Aguan

    Monitoring: English

    ...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). CAO’s compliance function oversees investigations of IFC/MIGA’s environmental and social performance, particularly in relation to sensitive projects, to ensure compliance with policies, standards, guidelines, procedure...

    IFC Compliance Advisor/Ombudsman - Honduras - 2018
  3. Complaint > North-South Corridor (Kvesheti-Kobi) Road Project

    Eligibility: Eligibility Report (English)

    ...Request for Compliance Review 24 2. ADB Management’s Response 30 I. BACKGROUND 1. A request for compliance review (complaint) was forwarded by the Complaint Receiving Officer of the Asian Development Bank (ADB) Accountability Mechanism to the Compliance Review Panel (CRP) on 6 January 2021 in respect of ADB Loan No. 3803: North–South Corridor (Kvesheti–Kobi) Road Project (project) in Georgia. 1 2. In accordance with paragraph 178 of the Accountability Mechanism Policy (AMP) and Operatio...

    ADB Special Project Facilitator and Compliance Review Panel - Georgia - 2021
  4. Complaint > None

    Policy Document: Complaints Mechanism Policy

    ...requested at the time of acknowledgement of receipt to indicate whether they consent to the EIB-CM communicating their names to external stakeholders. 4.6.4 Unless full confidentiality has been requested by the complainant, each admissible complaint will be published on the EIB website together with a summary of the case, the EIB-CM conclusions and the relevant reports. The identity will only be published if the complainant has given consent (Article 4.6.3). 4.6.5 Access to information conc...

    - - 2020
  5. Complaint > Proposed Kosovo Power Project and Second Additional Financing Energy Sector Clean-up and Land Reclamation Project

    Management Response: 103-Management Report and Recommendation

    ...Requesters”). 2. The Executive Directors and the President of IDA were notified by the Panel of receipt of the Request. Management responded to the claims in the Request on July 27, 2015. 3. In its Report to the Board, the Panel found the Request eligible and recommended that the Executive Directors authorize an investigation. The investigation was authorized by the Executive Directors on September 17, 2015. 4. On September 12, 2016, the Panel issued its report outlining ...

    WB Inspection Panel - Kosovo - 2015
  6. Complaint > Sustainable Urban Transport Investment Program - Tranche 3

    Compliance Report: CRP's Final Report (English)

    ...REQUEST FOR COMPLIANCE REVIEW1 1 The appendix to this request for compliance review is available upon request. Appendix 1 35 36 Appendix 1 Appendix 1 37 38 Appendix 1 Appendix 1 39 40 Appendix 1 Appendix 1 41 42 Appendix 1 Appendix 2 43 TERMS OF REFERENCE FOR THE COMPLIANCE REVIEW CRP Request No. 2016/1 – Request for Compliance Review on the...

    ADB Special Project Facilitator and Compliance Review Panel - Georgia - 2017
  7. Complaint > Arun III Proposed Hydroelectric Project and Restructuring of IDA Credit

    Management Response: Management Response (English)

    ...Requester dated July 7, 1 9 9 4 requested documentation. T h e response, dated July 18, 1 9 9 4 , referred t h e Requester t o the Project Information Center in Kathmandu, which h o u s e s all the requested documentation. We also enclosed a list of t h e documentation available a t t h e World Bank’s Public Information Center (PIC) in Washington. A second letter from the Requester dated October 7, 1 9 9 4 requested ...

    WB Inspection Panel - Nepal - 1994
  8. Complaint > Daehan Wind Power Company 01/Tafila

    Management Response: Compliance Appraisal Report

    ...Request for Deferral of a CAO investigation IFC may request the deferral of a CAO decision to investigate to allow time to resolve the issues raised in a complaint directly.42 In this case, IFC Management submitted, together with its Response to the complaint, a request to CAO to defer its decision to investigate.43 IFC explained that, based on the outcome of its engagement with CAO and in an effort to resolve the Complainants’ concerns amicably, it had agreed with the Company to monitor l...

    IFC Compliance Advisor/Ombudsman - Jordan - 2022
  9. Complaint > Private Power Generation Project

    Management Response: 44-Management Report and Recommendation

    ...Request for Inspection, IPN Request RQ07/1 (hereafter referred to as “the Request”), concerning the then proposed Uganda Private Power Generation (Bujagali) Project (“Bujagali Project”, or “the Project”), for which the International Development Association (IDA) is providing a Partial Risk Guarantee. The Request for Inspection was submitted by the Ugandan National Association of Professional Environmentalists (NAPE) and other local organizations and individuals (hereafter referred to as the “Req...

    WB Inspection Panel - Uganda - 2007
  10. Complaint > Vishnugad Pipalkoti Hydro Electric Project

    Management Response: Management Report and Recommendation (English)

    ...Request for Inspection was submitted by residents of Chamoli district in the State of Uttarakhand, who have requested that their identity remain confidential, and by Dr. Bharat Jhunjhunwala of Tehri district, also in the State of Uttarakhand (hereafter referred to as the “Requesters”). 2. The Executive Directors and the President of IDA were notified by the Panel of receipt of the Request. The Management responded to the claims in the Request on October 24, 2012. In its Report to the Board...

    WB Inspection Panel - India - 2012
  11. Complaint > Mumbai Urban Transport Project

    Management Action Plan: 32-Fifth Management Progress Report

    ...Requesters group from Gazi Nagar relocated to a non-MUTP site of their choice. The Third group of Requesters from Bharti Nagar was left unaffected by the SCLR work. The Fourth group of Requesters representing shopkeepers affected by the Jogeshwari ROBs is not a part of the MUTP Resettlement and Rehabilitation process as the ROBs were excluded from the Project during restructuring in 2008 (see Annex 5). MMRDA has handed over the eligibility list of 389 shopkeepers affected by the RoBs who will be...

    WB Inspection Panel - India - 2004
  12. Complaint > Eskom Investment Support Project

    Compliance Report: 65-Investigation Report (English)

    ...Requests After the Panel receives a Request for Inspection, it is processed as follows: • The Panel decides whether the Request is prima facie not barred from Panel consideration. • The Panel registers the Request—a purely administrative procedure. • The Panel sends the Request to Bank Management, which has 21 working days to respond to the allegations of the Requesters. • The Panel then conducts a short 21 working-day assessment to determine the ...

    WB Inspection Panel - South Africa - 2010
  13. Complaint > Yacyreta Hydroelectric Project

    Filing: Additional Request for Inspection (English)

    ...request the Panel to recommend to the Board's Executive Directors that an investigation of these matters be carried out in order to resolve the problem. - Attachments: Yes. We authorize you to make this Request public.

    WB Inspection Panel - Argentina, Paraguay - 1996
  14. Complaint > None

    Policy Document: Complaints Mechanism Principles, Terms of Reference, and Rules of Procedure (CMPTR)

    ...President. European Investment Bank EIB Complaints Mechanism 31 October 2012 page 8 / 24 2.4 The Head of the EIB-CM is the Principal of the EIB Complaints Mechanism and responsible for the development, implementation and monitoring of the Complaints Mechanism. 2.5 The EIB-CM shall be heard on all issues related to its remit and can disclose its findings in accordance with the rules and standards applying to the EIB Group. 3. Authority 3.1 In carrying out its responsibilities, the EIB-CM ...

    - - 2008
  15. Complaint > Electricity Expansion Project

    Management Response: Addendum to Management Report and Recommendation

    ...Request for Inspection. On November 13, 2014, the Inspection Panel registered a Request for Inspection (IPN Request RQ 14/06) concerning the KEEP. The Request was submitted by members and representatives of a Maasai community resettled due to the Project- supported geothermal developments in the Greater Olkaria Geothermal Area in Nakuru County, Kenya. The Project is co-financed by the European Investment Bank (EIB). The same concerns brought to the Panel were raised with the ...

    WB Inspection Panel - Kenya - 2014
  16. Complaint > El Dorado International Airport

    Compliance Report: Publication of Panel Report

    ...Request was processed under this phase until March 2014, when the MICI made the decision to close the Consultation Phase process after deeming that conditions were not present to ensure that a continuation of the process would yield positive results.4 1.4 On 21 July 2014, following the close of the Consultation Phase and at the request of the Requesters, the Request was transferred to the Compliance Review Phase. On 3 September 2014, the Re...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2017
  17. Complaint > Paraguay/Argentina Reform Project for the Water and Telecommunication Sectors, SEGBA V Power Distribution Project (Yacyreta)

    Management Action Plan: 26-Third Management Progress Report-20 December 2006

    ...request EBY atid the Paraguayan * Management requested and EBY disbursed funds to authorities to meet the 2004 timetable for individual families for productive enterprises through disbursing benefits under the Productive Fund to 2005, but the funds subsequently became inactive. the informal workers already identified. There has been relatively little follow-up technical Management w i l l also request that EBY make assistance. Benefi...

    WB Inspection Panel - Argentina, Paraguay - 2002
  18. Complaint > Smallholder Agriculture Development Project

    Management Response: 62-Management Response (English)

    ...Requesters and NGOs 102. The Bank’s first engagement with NGOs regarding the SADP occurred during the November 2002 identification mission, and with the Requesters in January 2004. Since then, the Bank has proactively engaged with the Requesters’ representatives, and representatives of other NGOs; has maintained correspondence with the Requesters; and has reiterated its interest in continuing engagement with the Requesters. 103. Over the Project preparation period, the Requesters’ concerns have ...

    WB Inspection Panel - Papua New Guinea - 2009
  19. Complaint > Forest Concession Management and Control Pilot Project

    Eligibility: 36-Management Report and Recommendation (English)

    ...Request was submitted by NGO Forum of Cambodia acting on its own behalf and on behalf of affected local communities living in the districts of Tbeng Meanchey in Preah Vihear Province; Siem Bok and Sesan in Stung Treng Province; and Anlong Veng in Oddar Meanchey Province, Cambodia (hereafter referred to as the “Requesters”). 2. The Executive Directors and the President of IDA were notified by the Panel of receipt of the Request. Management responded to the claims in the Request on March 8, ...

    WB Inspection Panel - Cambodia - 2005
  20. Complaint > Southeast Europe Equity Fund II

    Compliance Report: Compliance Review Report

    ...President, SEAF, 25th April 2018 and SEAF press release of May 16th 2017 at http://seaf.com/seaf-appointed-gp-manager-seef-fund-ii/ 7 ibid. 8 Eligibility Assessment Report for Compliance Review – February 2018. Request number 2017/5. 9 Complaint Number 2017/05 in Annex and at https://www.ebrd.com/work-with-us/project- finance/project-complaint-mechanism/pcm-register.html 2 Complaint is summarized below for sake of clarity and wi...

    EBRD Independent Project Accountability Mechanism - Regional