Complaint > Dinant-02/Rio Aguan

Monitoring: English

...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). CAO’s compliance function oversees investigations of IFC/MIGA’s environmental and social performance, particularly in relation to sensitive projects, to ensure compliance with policies, standards, guidelines, procedure...

Complaint > Daehan Wind Power Company 01/Tafila

Management Response: Compliance Appraisal Report

...Request for Deferral of a CAO investigation IFC may request the deferral of a CAO decision to investigate to allow time to resolve the issues raised in a complaint directly.42 In this case, IFC Management submitted, together with its Response to the complaint, a request to CAO to defer its decision to investigate.43 IFC explained that, based on the outcome of its engagement with CAO and in an effort to resolve the Complainants’ concerns amicably, it had agreed with the Company to monitor l...

Complaint > Yanacocha-02/Cajamarca

Eligibility: Report of the Independent Evaluation of the Mesa de dialogo y consenso CAO-Cajamarca,May 2005

...President Fujimori’s authoritarian and corrupt rule to a coherent and stable democratic order is far from complete. There is a pervasive public distrust of political leaders and public institutions that has sorely undermined their legitimacy. President Toledo’s tenure in office has been marred by scandal, and confidence in his leadership has dropped below 10% according to public opinion polls. With the election a year away in April 2006, no political grouping appears to have solid public su...

Complaint > CBG-01/Sangaredi

Filing: CAO Complaint - Guinea / CBG-01 - English

...request that the CAO facilitate a process of mediation between the complainants and CBG, its majority owner Halco (owned joined by Alcoa, Rio Tinto and Dadco), and IFC. The complainants request that IFC play an active and constructive role in the mediation process, including through the provision of expertise and resources as necessary to, inter alia, conduct assessments and implement agreements. The complainants request that a safe and secure environment, in which they can freely express ...

Complaint > India Infrastructure Fund-01/Dhenkanal District

Monitoring: English

...requests the right to: (a) visit the premise of a fund’s portfolio companies and have access to their books and records to monitor E&S compliance; (b) request the fund to implement corrective measures with non- performing sub-projects or exercise efforts to terminate financing; and (c) disclose information necessary to comply with its E&S obligations in accordance with the IFC Access to Information Policy. In April 2018, it was announced that IDFC had agreed to sell its equity stake in IIF and i...

Complaint > Bujagali Energy-04/Bujagali

Compliance Report: English

...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of the E&S performance of an IFC/MIGA project. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&S performance. In the context of a CAO compliance investigation, at issue is whether:  The actual E&S outcomes of...

Complaint > Tata Ultra Mega-01/Mundra and Anjar

Compliance Report: English

...request. It cannot go beyond the confines of the complaint, or request that other issues be addressed. In such cases, the complainant or requestor may consider submission of a new complaint or request. CAO Compliance appraisals and audits consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. CAO has no authority with respect to judicial processes. CAO is neither a court of appeal nor a legal e...

Complaint > Delonex and Africa Oil-01/Kerio Valley

Compliance Review: Complaince Appraisal

...request; (ii) providing inadequate information; and (iii) failing to provide information with respect to the grievance mechanism. First, KVCO on behalf of the Communities repeatedly requested that the Companies provide information which would enable them to understand the potential impacts of the Project on their rights and interests. In many cases, the Companies failed to provide the requested information, or provided the information only after repeated requests and significant delay. Cop...

Complaint > BTC Pipeline-02/Rustavi

Eligibility: English

...requesting project information. At issue is the disclosure process of BTC Co. relating to pipeline routing and safety issues in general and, in particular, to specific requests for information on detailed safety standards. A related factor is the extent to which BTC Co. took into account the residual public perception of the BTC pipeline risks, irrespective of the technical assessments of risk that BTC Co. had undertaken. 4.2.1 IFC’s Disclosure Requirements and BTC Co.’s Organizational ...

Complaint > Bridge International Academies-01/Kenya

Filing: Letter of complaint - Bridge International Academies-01/Kenya - April 2018

...Requested Next Steps 20 VI. Annex: Are low-fee private school the most effective education investment? 21 VII. Key Resources 22 VIII. Appendices 22 1 Kenya CAO Complaint I. Introduction This complaint is made regarding the International Finance Corporation (...

Complaint > Tata Ultra Mega-01/Mundra and Anjar

Monitoring: English

...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about CAO, please visit www.cao-ombudsman.org CAO Monitoring Report 2 ...

Complaint > Togo LCT-01/Lome

Monitoring: English

...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about CAO, please visit www.cao-ombudsman.org Compliance Monitoring Report – IFC Investment in Togo LCT (March 2018) 2 Table of Contents Introduction .......................

Complaint > Eco Oro-01/Bucaramanga

Appraisal: CAO Compliance Appraisal of IFC: Eco Oro Minerals Corp., Colombia - Complaint from Comite por la Defensa del Agua y el Paramo de Santurban, June 28, 2013

...president of the World Bank Group. The CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report C-I-R9-Y12-F172 ...

Complaint > Panama Canal Expansion-01/Gatun

Appraisal: English

...president of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about CAO, please visit www.cao-ombudsman.org Appraisal Report C-I-R9-Y12-F159 ...

Complaint > Bujagali Energy-07/Bujagali

Compliance Report: English

...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of the E&S performance of an IFC/MIGA project. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&S performance. In the context of a CAO compliance investigation, at issue is whether: • The actual E&S outcomes of...

Complaint > Tata Ultra Mega-01/Mundra and Anjar

Monitoring: English

...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about CAO, please visit www.cao-ombudsman.org CAO Monitoring Report C-I-R6-Y12-F...

Complaint > Tata Ultra Mega-02/Tragadi Village

Appraisal: Tata Ultra Mega-02 Appraisal Report - September 2017 - English

...President of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector arms of the World Bank Group, the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about CAO, please visit www.cao-ombudsman.org Compliance Appraisal Report – Coastal Gujarat Power Limited (Complaint 02), India 2 Table of Contents Acronyms ....................................

Complaint > Yanacocha-02/Cajamarca

Agreement: January 2002

...requested a response from the consulting team to the third and fourth questions. 1. The study appears to be more focused on research than on assessment. Research can take a very long time. We as a Mesa want an assessment and a conclusion. Dr. Josh Lipton responded, “Our work plan is to begin a study and we don’t want to be here for two years waiting for results. We understand the idea is not to study this forever. We understand the objective of the study is to answer the...

Complaint > Eleme Fertilizer II-02/Port Harcourt

Eligibility: CAO Assessment Report

...request that dry food rations be provided not in monetary form but rather in the form of actual products, like the provision for regular staff members. III. Unfair termination Termination of union chair The lead complainant alleged that his termination from Indorama was an act of retaliation for fulfilling his duties as the union chair. He asserted that he had been in communication with Indorama's Human Resources (HR) management regarding non-compliance with the terms of the CBA and the c...

Complaint > Tata Tea-01/CAO Vice President Request

Monitoring: CAO Monitoring Report of IFC regarding Amalgamated Plantations Private Limited (APPL), India - January 2019

...President, following complaints from international unions. The CAO compliance investigation acknowledged that IFC’s investment in APPL was a challenging one, but one with potential for significant development impact, given the poor and vulnerable status of the client’s workforce. At the same time, CAO’s investigation documented non-compliance in relation to IFC’s assessment and management of E&S risk associated with the investment. Given the vulnerable status of workers and the client’s re...