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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project

    Filing: 37-Request for Inspection Annex 17

    ...President de la Republique g) Un representant du Cabinet du Vice-President de la Republique charge de la Commission Reconstruction et; Un representant du Cabinet du Vice-President de la Republique charge de la Commission Economique et Financiere ; i) Deux representants du Comite Professionnel Bois de la Federation des Entreprises du Congo, non concernes directement par les dossiers a I'etude ; Deux representants de...

    WB Inspection Panel - Democratic Republic of Congo - 2005
  2. Complaint > Oyu Tolgoi-01/Khanbogd

    Agreement: Khanbogd Tri-Partite Council MoU - English

    ...request of the Management Unit, the Chairperson must call and hold further Meetings as necessary. 8.3 Meetings shall wherever possible be held in person but may also be held using any technology consented to by all the Members (including audio- and video-conference). The consent may be valid only for a particular meeting as the Council decides. 8.4 The Chairperson shall record, or arrange for the Council Secretary (see Article 10.1) or another Member or observer to rec...

    IFC Compliance Advisor/Ombudsman - Mongolia
  3. Complaint > Institutional Reform Development Policy Financing

    Filing: 57-طلب التفتيش والمرفقات

    ...President o f the World Bank, in his introduction to the policy o f disclosure dated June 2002 where he stressed the significance o f information sharing as a substantial factor to achieve sustainable development and to improve transparency and accountability in development. H e also stressed the significance o f information sharing for promoting public support to efforts designed to improve people's lives in developing countries. We submitted several complaints and requests to the managem...

    WB Inspection Panel - Yemen - 2009
  4. Complaint > Santa Fe Road Infrastructure Project and Provincial Road Infrastructure Project, 3rd Request

    Registration: 51-Notice of Registration (English)

    ...Request pg. 1. 13 Request pg. 1 and Clarifications to the terms of the Request for Inspection. 14 Clarifications to the terms of the Request for Inspection. 15 Clarifications to the terms of the Request for Inspection. 16 Clarifications to the terms of the Request for Inspection. 17 Clarifications to the terms of the Request for Inspection. 18 Request pg. 1. 4 The Requesters state that they have presented their compla...

    WB Inspection Panel - Argentina - 2007
  5. Complaint > Development Programme's Norte Grande Provinces

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Request declared “ineligible,” as there was in effect no cause (i.e. Request). 2.2 On 31 May 2016, the Requesters’ representative contacted MICI to reactivate the Request under the same terms set forth in Request MICI-BID-AR-2016-0097. The Request alleges that the families are being evicted from their dwellings as a consequence of the works which, in the Requesters’ opinion, is part...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2016
  6. Complaint > Porce III Hydroelectric Power Plant

    Eligibility: Eligibility Memorandum Public Disclosure

    ...Requesters describe in the Request that they met with the Bank’s Management in October 2011 to present the complaint against EPM, but received no response. 2.7 In his Request, the Representative stated that he did not seek to keep his identity confidential. He did, however, request confidentiality for one Requester who also served as representative. 2.8 Lastly, the Requesters stated that they wished for the Request to be considered for both ...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2016
  7. Complaint > Bridge International Academies-01/Kenya

    Appraisal: CAO Appraisal Report - Bridge-01/Kenya - October 2019 - English

    ...President of the World Bank Group. The President has no editorial input as to the content of the compliance Investigation Report but may take the opportunity to discuss the investigation findings with CAO. Once the President is satisfied with the response by IFC senior management, the President will provide clearance for the Investigation Report and the response. The President retains discretion over clearance. After clearance, CAO will disclose the Investigation Report and the IFC response...

    IFC Compliance Advisor/Ombudsman - Kenya - 2019
  8. Complaint > Private Power Generation Project

    Registration: 44-Notice of Registration (English)

    ...Request for Inspection UGANDA: Private Power Generation Project (Proposed) On March 5, 2007, the Inspection Panel (the “Panel”) received a Request for Inspection (the “Request”) dated March 1, 2007 related to the proposed Uganda: Private Power Generation Project (the “Project”). The Ugandan National Association of Professional Environmentalists (NAPE) and other local organizations and individuals (the “Requesters”) submitted the Request to the Panel. Ac...

    WB Inspection Panel - Uganda - 2007
  9. Complaint > Nairobi Metropolitan Services Improvement Project

    Management Response: Management Response

    ...Request; and Section V presents Management’s response. Annex 1 contains the Requesters’ claims, together with Management’s detailed responses, in table format. Annex 2 provides timelines of Project planning and stakeholder consultation. II. THE REQUEST 3. The Request for Inspection was submitted by three residents of the Muthurwa area in Nairobi, Kenya, who have requested confidentiality (hereafter referred to as the “Requesters”). 4. The R...

    WB Inspection Panel - Kenya - 2019
  10. Complaint > Rondonia Natural Resources Management Project

    Eligibility: Additional Review (English)

    ...Request, communities previously adversely affected in Rondonia by the POLONOROESTE program expected beneficial effects from the implementation of PLANAFLORO according to the standards and timetable promised by the Bank, but expectations were not met. Therefore, on June 14, 1995, the intended beneficiaries represented by local non governmental organizations (“NGOs”) requested the Panel to investigate (“Request for Inspection”) the reasons for the Bank’s failure to carry out its commitment t...

    WB Inspection Panel - Brazil - 1995
  11. Complaint > None

    Policy Document: 2019 IPAM Guidance Note on Case Handling

    ...Request, the issues underlying the Request submission, and to identify if there are any omissions to the Request rendering it incomplete, but which can be remedied. 2.3.2 In situations where a Request is suspended and subsequently closed due to incompleteness under Paragraphs 2.2f) of the Policy (including as a result of a failure to address omission in a Request within the timeline set out in Paragraph 2.2f) of the Policy), this, does not prevent Requesters from resubmitting the Req...

    - - 2019
  12. Complaint > Lukoil Overseas-01/Berezovka

    Compliance Review: English

    ...request. It cannot go beyond the confines of the complaint or request to address other issues. In such cases, the complainant or requestor should consider a new complaint or request. CAO compliance appraisals and audits consider how IFC/MIGA assured itself/themselves of compliance with national law, reflecting international legal commitments, along with other audit criteria. The CAO has no authority with respect to judicial processes. The CAO is not an appeals court or a legal enforcement ...

    IFC Compliance Advisor/Ombudsman - Kazakhstan
  13. Complaint > Bankers Petroleum-01/Patos

    Eligibility: English

    ...requesting him to forward it to CAO. The Tirana-based complainant said he had not read the entire complaint before forwarding it to CAO. Upon receiving that complaint, on March 13, 2013, CAO requested verification from the Tirana- based complainant that he represents residents of Zharrëz. On March 19, he forwarded to CAO –8– a letter written by the Zharrëz-based engineer, signed by 18 residents of Zharrëz, requesting the complainant’s a...

    IFC Compliance Advisor/Ombudsman - Albania - 2013
  14. Complaint > Alex Dev-01/Wadi al-Qamar

    Eligibility: CAO Assessment Report - Alex Dev -01 April 2016 English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org. –2– TABLE OF CONTENTS 1. OVERVIEW .........................................................................................................

    IFC Compliance Advisor/Ombudsman - Egypt - 2016
  15. Complaint > Tata Tea-02/Assam

    Eligibility: CAO Assessment Report_Tata Tea-02_November _2013 - English

    ...Request for house repairs and/or house extensions grievances never receive a response workers claim. Workers are not aware how the process works beyond the concerns, name of requester and date being registered. Respect and dignity  Workers don’t feel respected as shareholders due to lack of continued communic...

    IFC Compliance Advisor/Ombudsman - India - 2013
  16. Complaint > West African Gas Pipeline Project

    Registration: 40-Notice of Registration (English)

    ...Request for Inspection GHANA: West African Gas Pipeline Project (IDA Guarante No. B-006-0-GH) On April 27, 2006, the Inspection Panel (the “Panel”) received a Request for Inspection (the “Request”), dated the same day, related to the Ghana : West African Gas Pipeline Project (the “Project”). The Request was submitted by the Ifesowapo Host Communities Forum of the West African Gas Pipeline Project ...

    WB Inspection Panel - Ghana, Nigeria - 2006
  17. Complaint > India Infrastructure Fund-01/Dhenkanal District

    Filing: Letter of Complaint from Odisha Chas Parivesh Surekhsa Parishad and the Delhi Forum, April 15, 2011

    ...request. We had a formal meeting with the IFC staff in Delhi by the end of January 2011 to personally request information about the FI funding, including those financed through IIF. Stating procedural and technical issues, they refused to give any information on the location, the client company (ies) or name of sub- project/s. 1.3 We also requested IDFC in October 2010 about basic project information including location, company, name of the project and the social and environm...

    IFC Compliance Advisor/Ombudsman - India - 2011
  18. Complaint > Second Urban Environment Sanitation Project

    Management Action Plan: 49-Third Management Progress Report (English)

    ...Request for Inspection, IPN Request RQ07/06, concerning the Second Urban Environmental Sanitation Project (UESP II) in Ghana. The Request was submitted by the Accra-based Centre on Housing Rights and Evictions (COHRE) on behalf of the Agyemankata community, which lives in the area known as Kwabenya within the Greater Accra Metropolitan Area (the Requesters). The Request focused on one of the sub- components of the overall Project, namely the proposed Kwabenya sanitary landfill. The Requesters cl...

    WB Inspection Panel - Ghana - 2007
  19. Complaint > Smallholder Agriculture Development Project

    Registration: 62-Notice of Registration (English)

    ...Request in the Inspection Panel Register. Please note that 4 the Panel's registration is an administrative procedure and it implies no judgment whatsoever concerning the merits of the Request for Inspection. Until further notice, all communications with the Requesters in connection with the Request will be sent to Mr. Damien Ase, as the representative of the Requesters. As provided in paragraph 18 of the IDA Resolution tha...

    WB Inspection Panel - Papua New Guinea - 2009
  20. Complaint > Pando-Monte Lirio Hydroelectric Power Project

    Eligibility: Issuance of Eligibility Memorandum

    ...Requester are available; the requesting organizations b) The names and contact information for YES Although there existed no signed proof of authorization by the the Representative, if any, and proof of the representatives of the requesting organizations during the Consultation authorization are available; Phase, it can be assumed that the Requesters participating in the ...

    IDB Independent Consultation and Investigation Mechanism - Panama - 2011