Complaint > Serra do Mar and Atlantic Forest Mosaics System Socioenvironmental Recovery Program

Management Response: Submission of the final document to the Board of Executive Directors for consideration

...Request was processed and transferred to the Project Ombudsperson once the ICIM came into effect in September of 2010. On October 8, 2010, the Request was declared ineligible for the Consultation Phase. 2.3 The Request was then transferred to the Compliance Review Phase and on December 15, 2010, the former Panel Chairperson determined that the Request was eligible for a Compliance Review. In December 2010, another interested Requester, Mr. Dauro Marcos do Prado, President of ...

Complaint > Protection of Basic Services Program Phase II Additional Financing and Promoting Basic Services Phase III Project

Registration: 82-Notice of Registration (English)

...Requesters are unsatisfied with the Bank's response and request the Panel to carry out an investigation of the matters raised in the Request for Inspection. 3 The Request's claims are further elaborated in the Annex, which forms part of the Request, titled "Policy and Legal Analysis of the Ethiopia PBS Request for Inspection", a summary of which follows. The Annex to the Request describes the Requesters as Anuak indigenous people...

Complaint > Lagos Metropolitan Development and Governance Project

Filing: 91-Notice of Receipt of a Request for Inspection (English)

...Request, and providing this additional opportunity for Management and Requesters to address the concerns of harm alleged in the Request. The Request has been assigned IPN Request Number RQ 13/09. Mr. Jim Yang Kim, President International Development Association The Executive Directors and Alternates International Development Association 4 October 2...

Complaint > Karot Hydro-03

Filing: COMPLAINT AGAINST IFC’S PROJECT NO. 36008 – KAROT HYDRO (PAKISTAN)

...request – in the context of regular project reviews, IFC has been receiving timely reports of the situation from BWI and PFBWW. To date, the number of workers employed is around 3,000 and yet, Karot’s management is negotiating in bad faith, purposefully slowing down any rightful request from elected representatives from the Awami Labour Union, engaging in negotiations with an entity created by itself and representing its own interests; union leaders experience serious difficulties to acces...

Complaint > Adjaristsqali Hydropower Project

Dispute Resolution: EBRD Problem Solving Completion Report (English)

...Request to the IPAM Requests regarding the environmental, social or public disclosure performance of an EBRD Project can be sent by email, telephone or in writing to the address listed or via the online IPAM Online Request form. OFFICIAL USE OFFICIAL USE EXECUTIVE SUMMARY In February 2018, the PCM received a Complaint from community members of the village of Makhalakidzeebi, Georgia (i.e., the Complainants). The Complainants raised concerns in relation to the EBRD’s Shuakhevi Hydr...

Complaint > Lydian (Amulsar Gold Mine) - Extension

Eligibility: Eligibility Assessment Report

...Requesters, CSO representatives, the Client and Bank staff from June - July 2020. The consultations convened with Requesters and CSOs on 21 July 2020 included signatories to the Request, observers from the Project-affected communities and representatives of the 5 CSO’s to the Request, and had the following objectives:  Understand the Requesters’ and CSOs general experience with Lydian activities; 5 The Requests were registered under case No. 2014/02 and 2014/03 which were subsequently ass...

Complaint > Sustainable Agriculture and Rural Development Project

Filing: Notice of Receipt of Request and Initiation of the Pilot Approach to Support Early Solutions (English)

...Request for Inspection at this time to provide an opportunity for an early resolution to the Requesters' concerns. In line with the Pilot approach, the Requesters have the right, at any time, to indicate that they are not satisfied and request the registration of the Request. The Panel will review the situation three months following the submission of this Notice. If the Requesters are satisfied that their concerns are being successfully addressed, and they so inform the Panel in writin...

Complaint > Program to Improve Highway Corridors in Paraguay

Eligibility: Issuance of Eligibility Memorandum

...Request was sent to MICI by Professors Kim Hill and Magdalena Hurtado on behalf of the Ache community and some of their leaders. The Request alleges that the Ache have suffered harm and will continue to do so due to the Bank’s failure to enforce provisions in the Loan Agreement that were meant to safeguard their rights to ancestral lands. The Request also refers to earlier forceful evictions and to ILO‐ Convention 169 that the Requesters allege supports the Ache community’s claims to the dispute...

Complaint > Road Sector Assistance Project- Second Additional Financing

Registration: 92 - Notice of Non-Registration and Request for Inspection (English)

...Request is included as Attachment 1. The Panel promptly recorded the receipt of the Request in its website, and after an initial review, sought additional information from the Requesters and World Bank Management. Bank Management approached the Requesters and took actions in an attempt to resolve their concerns. These efforts are described below. The Panel decided not to register this Request in light of an on-going court case filed by one of the Requester...

Complaint > Land Management and Administration Project

Eligibility: 60-Final Eligibility Report (English)

...Request for Inspection on September 24, 2009. Management submitted its Response to the Request on November 2, 2009 1. 3. A Panel team visited Cambodia from November 16 - 19, 2009, to determine the eligibility of the Request for Inspection. On December 2, 2009, the Panel submitted its Report and Recommendation to the Executive Directors 2. The Panel found the Request and the Requesters eligible but at that time refrained from making a recomme...

Complaint > None

Policy Document: Operational Guidelines Handbook for Problem-Solving and Compliance Review Services (OG)

...Requests may be written in English or in the language of the Requestor. Requests may be submitted via email, fax, mail, or hand delivery. Instructions for submitting requests are found on the OA’s website (http://www.opic.gov/who-we-are/office-of-accountability). Requests may be submitted through an individual or an organization that the Requestors have explicitly authorized to act on their behalf in making the request. For example, workers at a Project might submit a request through their ...

Complaint > Red Sea - Dead Sea Water Conveyance Study Program

Management Response: 76-Management Response (English)

...REQUEST FOR INSPECTION OF THE RED SEA – DEAD SEA WATER CONVEYANCE STUDY PROGRAM I. INTRODUCTION 1. On October 20, 2011, the Inspection Panel registered a Request for Inspection, IPN Request RQ 11/04 (hereafter referred to as “the Request”), concerning the Red Sea – Dead Sea Water Conveyance Study Program (hereafter referred to as “the Study Pro- gram”). II. THE REQUEST 2. The R...

Complaint > Land Management and Administration Project

Other: 60- Press Release (English)

...President, Robert Zoellick. The Panel Investigation was conducted in response to a Request for Inspection submitted on September 4, 2009, by NGOs on behalf of residents in the Boeung Kak Lake area of central Phnom Penh, who have been forcibly resettled by the Phnom Penh Municipality and a private developer to make way for a new development. The Inspection Panel Report focused on whether the Bank has complied with its own policies including Resettlement Policies during the design, implementation ...

Complaint > EPS Kolubara Environmental Improvement

Dispute Resolution: Problem-solving Completion Report Summary (English)

...requested that a Problem-solving Initiative (PSI) be undertaken by the PCM. In a written response to the first and the second Complaints, EBRD Management indicated support for a Problem-solving Initiative undertaken by the PCM. The Eligibility Assessment Report for a Problem-solving Initiative (PSI), released in August 2017, concluded that both Complaints are eligible and satisfy the criteria for a PSI in accordance with the PCM Rules of Procedure (PCM RP), specifically paragraphs 24-26 and 28-2...

Complaint > None

Policy Document: EO-EIB MOU

...request of either party and either party has the right to withdraw from it at any time. Luxembourg, 9 July 2008 P. Nikiforos Diamandouros Philippe Maystadt European Ombudsman President, European Investment Bank 1 Article 2.4 of the Statute of the Ombudsman provides that a complaint must be “preceded by the appropriate administrative approaches to the institutions and bodies concerned”.

Complaint > Bidco Bev. & Det.-01/Thika

Management Response: IFC Response to CAO Investigation Report - Bidco 01 & 04 - December 2018 - English

...President and General Counsel Vice President and Chief Operating Officer 1 The information in this letter and its enclosures is provided solely in the context of the CAO process, which is a mechanism internal to IFC. Because the CAO is not a court or legal enforcement mechanism, neither this information nor the information to which it responds constitutes evidence or gives rise to any legal claims against IFC. Nothing contained herein nor in CAO's reports i...

Complaint > Bidco-04/Thika

Management Response: IFC Response to CAO Investigation Report - Bidco 01 & 04 - December 2018 - English PDF

...President and General Counsel Vice President and Chief Operating Officer 1 The information in this letter and its enclosures is provided solely in the context of the CAO process, which is a mechanism internal to IFC. Because the CAO is not a court or legal enforcement mechanism, neither this information nor the information to which it responds constitutes evidence or gives rise to any legal claims against IFC. Nothing contained herein nor in CAO's reports i...

Complaint > Wilmar Group-02/Sumatra

Eligibility: English

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, the CAO’s Ombudsman function responds to the complaint. This document presents a summary of the assessment, and makes suggestions for next steps among the parties. 1.1 The complaint On 19 Decem...

Complaint > Tata Ultra Mega-01/Mundra and Anjar

Eligibility: English

...President of the World Bank Group. Its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The CAO‘s first response to complaints from affected communities is an assessment of the situation carried out by its dispute resolution team. The aim of this assessment is two-fold: first, to listen to, and learn from,...

Complaint > Karot Hydro-03

Compliance Review: CAO Assessment Report

...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org – iii – TABLE OF CONTENTS LIST OF ACRONYMS............................................................................................................ IV 1. OVERVIEW.............