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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Nedbank Tier II-01/Kintinian

    Filing: Letter of complaint to CAO with annexes - Nedbank-01 - April 2017

    ...President and CAO Office of the Compliance Advisor Ombudsman International Finance Corporation 2121 Pennsylvani a Avenue NW Washin gton, DC 20433 USA E-mail: CAO@worldbankgroup.org April 27, 2017 Dear Vice President Gratacos Re: Complaint concerning IFC loan to NedBank Group Ltd (Project no. 26014) 1. Centre de Commerce International pour le Developpement ("CECIDE"), Le Memes Droits Pour Tous ("MDT"), and Inclusive Development International ("IDI'') are submitting this complaint to t...

    IFC Compliance Advisor/Ombudsman - Guinea - 2017
  2. Complaint > Land Administration Project

    Management Response: 38-Management Response (English)

    ...Requesters and Bank Management. A map of the region follows the Annexes (Map 1, IBRD No. 34485). II. THE REQUEST 3. The Request for Inspection was submitted by Organización Fraternal Negra Hondureña (Ofraneh) on behalf of the Garífuna population of Honduras (hereafter re- ferred to as the “Requesters”). 4. The Request concerns three principal issues: (i) the risk of atomization of Garífuna collective titles and delivering Garífuna land claim...

    WB Inspection Panel - Honduras - 2006
  3. Complaint > Lonmin-02/Marikana

    Appraisal: Compliance Appraisal Report- Lonmin-02 - December 2017

    ...President, the President of the World Bank Group or IFC/MIGA senior management. Following a compliance investigation, CAO may determine that it is necessary to monitor actions taken by IFC or MIGA until such actions assure CAO that its compliance findings are being addressed.1 For more information about CAO, please visit www.cao-ombudsman.org. 1 CAO, Operational Guidelines (2013) para. 4.4.6. Compliance Appraisal Report – Lonmin, South Africa 3 Tabl...

    IFC Compliance Advisor/Ombudsman - South Africa - 2017
  4. Complaint > Lake Victoria Environmental Management Project

    Compliance Report: 19-Investigation Report (English)

    ...Requests After the Panel receives a Request for Inspection it is processed as follows: • The Panel decides whether the Request is prima facie not barred from Panel consideration. • The Panel registers the Request—a purely administrative procedure. • The Panel sends the Request to Bank Management, which has 21 working-days to respond to the allegations of the Requesters. • The Panel then conducts a short 21 working-day assessment to determine the eligibility of the Requ...

    WB Inspection Panel - Kenya - 1999
  5. Complaint > Ituango Hydropower Plant

    Filing: Request Receipt

    ...request to the IIC asking for more information about the project in order to inform the MRV of the details; however, the request went unanswered. Finally, as mentioned on November 27, 2016, the MRV and partner organizations concerned about the lack of information about the investment in the Ituango project sent a letter to all members of the IIC’s Board of Directors informing them of the potential problems with the project and requesting that they not approve the investment. A few days later, th...

    IDB Independent Consultation and Investigation Mechanism - Colombia - 2018
  6. Complaint > Yacyreta Hydroelectric Project

    Compliance Review: Review and Assessment (English)

    ...Request for Inspection related to the Project (“Request“). The Request 4. On September 30, 1996 the Panel received a Request for Inspection from SOBREVIVENCIA - Friends of the Earth Paraguay, representing people who live in Encarnación, Paraguay, who claim that their rightslinterest had been affected by acts and omissions in the implementation of the Bank- financed Yacyretá Project. The Requesters claimed that they had been, and may potentially be, ...

    WB Inspection Panel - Argentina, Paraguay - 1996
  7. Complaint > CAREC Transport Corridor I Investment Program

    Dispute Resolution: Review and Assessment Report (RAR) (English)

    ...request for two cattle passages and a bridge or underpass for agricultural machinery, which they had also requested in earlier consultations. They are concerned about access to grazing pastures; the safe passage of agricultural equipment; adequate means of water flow from the south side to the north side of the road, where the village is located; accessing the highway; and obtaining information about the project. Several factors have led OSPF to conclude that there is a reasonable ...

    ADB Special Project Facilitator and Compliance Review Panel - Kazakhstan - 2010
  8. Complaint > Santa Fe Road Infrastructure Project and Provincial Road Infrastructure Project, 3rd Request

    Compliance Report: 51-Investigation Report (English)

    ...Request (the “Requesters”). On September 26, 2007, the Requesters sent the Panel certain clarifications to the terms of the Request for Inspection. They also asked the Panel to treat a letter addressed to the Panel, dated August 31, 2007, and attached documents, as part of the Request for Inspection. The September 7 Request, the September 26 clarifications and the August 31 letter constitute the Request for Inspection (the “Request”). 2. The Panel...

    WB Inspection Panel - Argentina - 2007
  9. Complaint > Kalahari Diamond-01/Kalahari

    Eligibility: Assessment Report, June 24, 2005

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints by people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which these IFC and MIGA play a role. In the first instance, complaints are managed through the CAO’s Ombudsman function. The purpose of this assessment is to: 1. Provide a neutral assessment of the facts gathered during the assessment that are ...

    IFC Compliance Advisor/Ombudsman - Botswana
  10. Complaint > AES Sonel-02/Doula

    Appraisal: CAO Appraisal Report_AES_Sonel - June_26_2014 - English

    ...president of the World Bank Group. CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report C-I-R4-Y14-F200 ...

    IFC Compliance Advisor/Ombudsman - Cameroon - 2014
  11. Complaint > Mozal-01/Matola and Maputo

    Appraisal: Appraisal Report: Mozambique Aluminium S.A.R.L, Mozambique - Case of Justica Ambiental, Livaningo, Liga Mocambicana dos Direitos Humanos, Centro Terra Viva, Kulima, and Centro de Integridade Pública, July 24, 2012

    ...president of the World Bank Group. The CAO reviews complaints from communities affected by development projects undertaken by the two private sector lending arms of the World Bank Group: the International Finance Corporation (IFC) and the Multilateral Investment Guarantee Agency (MIGA). For more information about the CAO, please visit www.cao-ombudsman.org Appraisal Report CAO Ref Code: C-I-R6-Y12-F160 ...

    IFC Compliance Advisor/Ombudsman - Mozambique - 2012
  12. Complaint > PL IV-01/Multiple locations

    Eligibility: CAO Assessment Report - PL IV-01 - Panama - April 2019 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, go to www.cao-ombudsman.org. –2– TABLE OF CONTENTS LISTE OF ACRONYMS ..................................................................................................

    IFC Compliance Advisor/Ombudsman - Panama - 2019
  13. Complaint > Orion-02/ Gualeguaychu

    Filing: Complaint with Annexes, August 5, 2009

    ...president of INTI estimated that the difference between values (over 500%) was due to the presence of the Botnia plant. The study was made on samples taken in August 2008. The fact is that the increase of these highly contaminating substances has been exponential, especially if we take into account that dioxines are biocumulative and not biodegradable, so that they accumulate both in the riverbed and in the food chain. The president of INTI himself declared that if these values continue to...

    IFC Compliance Advisor/Ombudsman - Uruguay - 2009
  14. Complaint > Irrigation System Enhancement Project (Second Request)

    Eligibility: Report and Recommendation(English)

    ...Request, the Panel received another Request for Inspection (the “second Request”) relating to the same Project. The Request was submitted by Ms. Sara Petrosyan and Ms. Arusyak Ayvazyan on their own behalf and on behalf of 531 residents of Garni village 3 (the “Requesters”) affected by the Kaghtsrashen Gravity Irrigation System. The Requesters asked the Panel to keep the identities of the 531 residents confidential. They are concerned about a lack of water for gravity irrigation, the destru...

    WB Inspection Panel - Armenia - 2016
  15. Complaint > Irrigation System Enhancement Project (First Request)

    Eligibility: 106-Report and Recommendation(English)

    ...Request, the Panel received another Request for Inspection (the “second Request”) relating to the same Project. The Request was submitted by Ms. Sara Petrosyan and Ms. Arusyak Ayvazyan on their own behalf and on behalf of 531 residents of Garni village 3 (the “Requesters”) affected by the Kaghtsrashen Gravity Irrigation System. The Requesters asked the Panel to keep the identities of the 531 residents confidential. They are concerned about a lack of water for gravity irrigation, the destruction ...

    WB Inspection Panel - Armenia - 2016
  16. Complaint > Third Power Project, Fourth Power Project, and proposed Bujagali Hydropower Project

    Eligibility: 24-Management Report and Recommendation (English)

    ...Request for Inspection (Request) was submitted to the Inspection Panel (the Panel) on July 27, 2001 by the National Association of Professional Environmentalists of Kampala (NAPE), Uganda Save Bujagali Crusade (SBC) and other local institutions and individuals (the Requesters). The Requesters claimed that failures and omissions of the International Development Association (IDA) in the design, appraisal, and implementation of the Power III, Power IV and the Bujagali Hydropower Projects have ...

    WB Inspection Panel - Uganda - 2001
  17. Complaint > CBG-01/Sangaredi

    Eligibility: CAO Assessment Report - Guinea / CBG -01 - August 2019 - English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA-supported projects in a manner that is fair, objective, and constructive, and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org – ii – TABLE OF CONTENTS TABLE OF CONTENTS .........................................................................................

    IFC Compliance Advisor/Ombudsman - Guinea - 2019
  18. Complaint > TCQ-01/Puerto Quetzal

    Eligibility: TCQ Assessment Report_Sept 10 2014 English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org –2– TABLE OF CONTENTS LIST OF ACRONYMS ............................................................................................

    IFC Compliance Advisor/Ombudsman - Guatemala - 2014
  19. Complaint > Yanacocha-02/Cajamarca

    Closing Report: CAO Exit Report, February 2006

    ...request of affected communities and the Mesa. Due to lack of US courts Magdalena, San Juan – cooperation from government authorities and desire by some health impacts from the complainants to seek remedies through litigation, health study was mercury spill not implemented. (see further explanation in Background section) Land, Soil, Air – impacts In November 2001, the President’s Office for the Government of The CTAR Mesa oversaw an environmental audi...

    IFC Compliance Advisor/Ombudsman - Peru
  20. Complaint > South-West Corridor Road Project

    Monitoring: Compliance Review Monitoring Report II

    SOUTH-WEST CORRIDOR ROAD PROJECT REQUEST NUMBER: 2014/04 Compliance Review Monitoring Report II – October 2017 The Project Complaint Mechanism (PCM) is the independent accountability mechanism of the EBRD. PCM provides an opportunity for an independent review of complaints from one or more individual(s) or organisation(s) concerning an EBRD project, which allegedly has caused, or is likely to cause harm. PCM may address complaints through two functions: Compliance Review, which seeks to determ...

    EBRD Project Complaint Mechanism - Kazakhstan