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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > Low-Income Neighborhood Improvement Program - Habitar Brasil

    Dispute Resolution: Issuance of Consultation Phase Report

    ...Request was executed in the Município of São José dos Campos, State of São Paulo, Brazil. Its comprehensive neighborhood improvement component included family resettlement, when necessary, as a result of the reorganization of the neighborhood (if located in high-risk zones—flood-prone areas and steep or eroding slopes—or in overcrowded housing). The Request stated that the resettlement process implemented under the pro...

    IDB Independent Consultation and Investigation Mechanism - Brazil - 2015
  2. Complaint > Rural Water Supply and Sanitation Project for Low Income States - First Request

    Eligibility: Inspection Panel Report and Recommendation

    ...Request for Inspection of the same Project (“the second Request”) (hereinafter “the Requests” refer to both first and second Requests). The second Request was submitted by 130 Santhal and Ho tribal community members from another village in the state of Jharkhand (“the second Requesters”) (hereinafter “the Requesters” refer to both the first and second Requesters), who asked for confidentiality. They are concerned about the construction of an elevated storage reservoir (ESR) as part of the C...

    WB Inspection Panel - India - 2018
  3. Complaint > Rural Water Supply and Sanitation Project for Low Income States - Second Request

    Eligibility: Inspection Panel Report and Recommendation

    ...Request for Inspection of the same Project (“the second Request”) (hereinafter “the Requests” refer to both first and second Requests). The second Request was submitted by 130 Santhal and Ho tribal community members from another village in the state of Jharkhand (“the second Requesters”) (hereinafter “the Requesters” refer to both the first and second Requesters), who asked for confidentiality. They are concerned about the construction of an elevated storage reservoir (ESR) as part of the C...

    WB Inspection Panel - India - 2018
  4. Complaint > Program to Improve Highway Corridors in Paraguay

    Compliance Report: Publication of Panel Report

    ...Request and Subsequent Actions .............................................................. 15 A. Initial Request ..............................................................................................................................15 B. Present Request ..........................................................................................................................15 C. Management Reaction to the Request ...................................................................

    IDB Independent Consultation and Investigation Mechanism - Paraguay - 2012
  5. Complaint > Bilt Paper-02/Sipitang

    Compliance Report: CAO Compliance Investigation Report - Bilt-02 - April 13, 2018 - ENGLISH

    ...request. IFC reported that the reason for the request was that the sale was expected to be imminent (after which SFI would no longer be part of the IFC investment), and to avoid or minimize any transaction related sensitivities. In February 2016, IFC visited Bilt Paper’s plants in India. In accordance with the company’s request, however, no supervision visit was carried out to SFI at that time. IFC recorded its supervision findings in a document dated June 2016. IFC understood, based on limited ...

    IFC Compliance Advisor/Ombudsman - Malaysia - 2018
  6. Complaint > Tata Ultra Mega-01/Mundra and Anjar

    Filing: Complaint from Machimar Adhikar Sangharsh Sangathan (MASS – Association for the Struggle for Fishworkers Rights) regarding Tata Ultra Mega, June 11, 2011

    1 June 11, 2011 Vice President Meg Taylor Compliance Advisor/Ombudsman International Finance Corporation 2121 Pennsylvania Ave NW Washington DC 20433 USA Fax: +1 202 522‐7400 Email: cao‐compliance@ifc.org Dear VP Taylor, We, members of the Machimar Adhikar Sangharsh Sangathan (MASS – Association for the Struggle for Fishworkers’ Rights), representative organization of the affected people, submit our complaint against the Tata Ultra Mega ‐ Coastal Gujarat Power Limited investment, with funding fr...

    IFC Compliance Advisor/Ombudsman - India - 2011
  7. Complaint > Delonex and Africa Oil-01/Kerio Valley

    Eligibility: CAO Assessment Report

    ...requested that information be shared directly with them and not through Government officials, but their request was disregarded. KVCO also shared that the community members were engaged through a civil society organization forum from which KVCO was excluded. Additionally, the Complainants shared their impression that the project operator was close to government, as government employees were often seen wearing shirts with the company’s logo. For example, when there was a need for local work...

    IFC Compliance Advisor/Ombudsman - Kenya - 2020
  8. Complaint > Transitional Support for Economic Recovery Credit and Emergency Economic and Social Reunification Support Project

    Compliance Report: 37-Investigation Report (English)

    ...Requests After the Panel receives a Request for Inspection it is processed as follows: • The Panel decides whether the Request is prima facie not barred from Panel consideration. • The Panel registers the Request—a purely administrative procedure. • The Panel sends the Request to Bank Management, which has 21 working days to respond to the allegations of the Requesters. • The Panel then conducts a short 21 working-day assessment to determine the eligibility of the Requesters and ...

    WB Inspection Panel - Democratic Republic of Congo - 2005
  9. Complaint > Reventazon HPP-01

    Compliance Report: English

    ...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA and how IFC/MIGA assured itself/themselves of a project’s E&S performance. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve the institution’s environmental and social (E&S) performance. In the context of a CAO compliance investigation, at issue is whe...

    IFC Compliance Advisor/Ombudsman - Costa Rica
  10. Complaint > Paraguay/Argentina Reform Project for the Water and Telecommunication Sectors, SEGBA V Power Distribution Project (Yacyreta)

    Management Response: 26-Management Report and Recommendation (English)

    ...Request (hereafter referred to as the “Requesters”). 2. The Executive Directors and the President of IBRD/IDA were notified by the Panel of receipt of the Request. In transmitting the Request to Management, the Panel cited the Argentina SEGBA V Power Distribution Project and the Paraguay Reform Project for the Water and Telecommunications Sectors. Management responded to the claims in the Request on July 10, 2002. In its Report to the Board, the Panel found the Request eligible and recommen...

    WB Inspection Panel - Argentina, Paraguay - 2002
  11. Complaint > Land Administration Project (First Request)

    Compliance Report: 53-Investigation Report (English)

    ...Requests After the Panel receives a Request for Inspection it is processed as follows: • The Panel decides whether the Request is prima facie not barred from Panel consideration. • The Panel registers the Request—a purely administrative procedure. • The Panel sends the Request to Bank Management, which has 21 working days to respond to the allegations of the Requesters. • The Panel then conducts a short 21 working-day assessment to determine the eligibility of the Requeste...

    WB Inspection Panel - Panama - 2009
  12. Complaint > Alto Maipo Hydroelectric Power Project

    Management Response: Management Response

    ...Requesters made no additional contact with IDB Management, nor did they make any formal or informal request for clarification about the abovementioned points. In this regard, it is clear to Management that the Requesters failed to exhaust efforts to “address the issues with Management,” or describe in their request “the results of those efforts.”7 2.3 On January 6, 2017, Management received a request via email signed by Juan Pablo Orrego, stating that he ...

    IDB Independent Consultation and Investigation Mechanism - Chile - 2017
  13. Complaint > Greater Beirut Water Supply Project

    Eligibility: 71-Inspection Panel Report - Follow-up to Board Decision of March 10, 2011

    ...Request on November 10, 2010 and on December 13, 2010, Management submitted its Response to the Request. 3. On January 20, 2011, the Panel submitted its Report and Recommendation to the Board of Directors. The Panel determined that the Request and the Requesters met the criteria set forth in the Resolution for eligibility, and recommended that the Board authorize the Panel to carry out an investigation of some of the matters raised in the Request for Inspection. Specifically...

    WB Inspection Panel - Lebanon - 2010
  14. Complaint > Turk Traktor

    Monitoring: Compliance Review Monitoring Report I

    TÜRK TRAKTÖR PROJECT REQUEST NUMBER: 2015/03 Compliance Review Monitoring Report I – May 2018 The Project Complaint Mechanism (PCM) is the independent accountability mechanism of the EBRD. PCM provides an opportunity for an independent review of complaints from one or more individual(s) or organisation(s) concerning an EBRD project, which allegedly has caused, or is likely to cause harm. PCM may address Complaints through two functions: Compliance Review, which seeks to determine whether or no...

    EBRD Independent Project Accountability Mechanism - Turkey
  15. Complaint > Bidco-04/Thika

    Compliance Report: CAO Compliance Investigation Report - Bidco 01 & 04 - October 2018 - English PDF

    ...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of the E&S performance of an IFC/MIGA project. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&S performance. In the context of a CAO compliance investigation, at issue is whether: • The actual E&S outcomes of...

    IFC Compliance Advisor/Ombudsman - Kenya - 2018
  16. Complaint > Bidco Bev. & Det.-01/Thika

    Compliance Report: CAO Compliance Investigation Report - Bidco 01 & 04 - October 2018 - English

    ...President, the CAO Vice President, or senior management of IFC/MIGA. CAO compliance investigations focus on IFC/MIGA, and how IFC/MIGA assured itself of the E&S performance of an IFC/MIGA project. The purpose of a CAO compliance investigation is to ensure compliance with policies, standards, guidelines, procedures, and conditions for IFC/MIGA involvement, and thereby improve E&S performance. In the context of a CAO compliance investigation, at issue is whether: • The actual E&S outcomes of...

    IFC Compliance Advisor/Ombudsman - Kenya
  17. Complaint > Mundra Ultra Mega Power Project

    Compliance Report: Final Report (English)

    ...Request for Compliance Review On 17 October 2013, the CRP received a request for compliance review (Appendix 1) of Loan 2419-IND: Mundra Ultra Mega Power Project in India. The request was filed by Bharat Patel representing a group of affected persons, and by Gajendrasinh Bhimaji Jadeja and Harun Salemamad Kara as individual complainants. On 27 December 2013, the CRP determined the request eligible and recommended to the Board the conduct of a compliance review. The Compliance Rev...

    ADB Special Project Facilitator and Compliance Review Panel - India - 2015
  18. Complaint > Petroleum Development and Pipeline Project, and Petroleum Environment Capacity Enhancement Project

    Management Response: 27-Management Response (English)

    ...Request for Inspection, IPN Request RQ 02/2 (hereafter referred to as “the Request”), concerning the Cameroon Petroleum Development and Pipeline Project (the “Pipeline Project”) financed by the International Bank for Reconstruction and Development (IBRD), and the Cameroon Petroleum Environment Capacity Enhancement Project (the “CAPECE Project”), financed by the International Development Association (IDA). I. THE REQUEST 2. The Request for Inspection wa...

    WB Inspection Panel - Cameroon - 2002
  19. Complaint > Rural Land Titling & Registration Project in Peru - Third Phase

    Monitoring: First Annual Monitoring Report

    ...Request to the Independent Consultation and Investigation Mechanism (MICI) on behalf of 1,166 native communities in Peru’s Amazon region. The Requesters alleged that implementation of the project would have adverse impacts, including (a) violations of the property and territorial rights of the communities; (b) increased settlement pressures on the territories claimed by the communities; and (c) increased territorial disputes. Before submitting the Request,...

    IDB Independent Consultation and Investigation Mechanism - Peru - 2018
  20. Complaint > Second Urban Environment Sanitation Project

    Eligibility: 49-Management Report and Recommendation (English)

    ...Request and Investigation 1. On August 22, 2007, the Inspection Panel registered a Request for Inspection concerning the World Bank’s Second Urban Environmental Sanitation Project (UESP II) in Ghana. The Accra-based Centre on Housing Rights and Evictions (COHRE) submitted the Request on behalf of the Agyemankata community, resident in the Kwabenya part of the Accra metropolitan area. The Request focused on one Project subcomponent, the proposed Kwabenya sanitary landfill. The Requesters cla...

    WB Inspection Panel - Ghana - 2007