AFD Environmental and Social Complaints Mechanism Benchmark | Accountability Console

AFD Environmental and Social Complaints Mechanism

By default, will the IAM respond in the language of the request?

Other

Benchmark Category

Languages of the complaint

Date of Policy Review

Mar, 2018

Page Updated On:

May 11, 2021, 5 p.m.

Citations

Environmental and Social Complaints Mechanism: Rules of Procedure (ROP); p. 7, section para. 4.d

Notes

All correspondence by the Mechanism with the Author of the Complaint or, where applicable, its Representative, is written in French or English. If required, this correspondence may also be translated into a third language (official language of the country of the funded project which is the subject of the Complaint) in order to facilitate exchanges between the Mechanism and the Author of the Complaint or its Representative. The French version is binding.

How do other IAMs compare?

IAM	Answer
OPIC Office of Accountability	Other
UNDP Social and Environmental Compliance Unit	Yes
DEG/FMO/PR Independent Complaints Mechanism	No
UNDP Stakeholder Response Mechanism	Other
EBRD Project Complaint Mechanism	Yes
ADB Special Project Facilitator and Compliance Review Panel	Unknown
IDB Independent Consultation and Investigation Mechanism	No
EIB Complaints Mechanism	Yes
EBRD Independent Project Accountability Mechanism	Other
GCF Independent Redress Mechanism	Yes
AfDB Independent Recourse Mechanism	Other
WB Inspection Panel	Other
WB Accountability Mechanism	Yes
AIIB Project-affected People’s Mechanism	Yes
IKI Compliance Mechanism	No
IFC Compliance Advisor/Ombudsman	Yes

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review