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Independent Accountability Mechanisms

An independent accountability mechanism (IAM) is a citizen-driven complaint office of an IFI that operates independently of the IFI project teams. IAMs receive and respond to complaints regarding social and environmental concerns related to IFI-supported projects. Most IAMs offer two functions for addressing complaints: dispute resolution and compliance review.

Active IAMs

Accountability MechanismBank or InstitutionAcronymActive ComplaintsClosed Complaints
Independent Consultation and Investigation Mechanism Inter-American Development Bank IDB MICI 5209
Ombudsperson Brazilian Development Bank BNDES Ombudsman 00
Complaints Mechanism European Investment Bank EIB CM 19372
Independent Complaints Mechanism German Investment Corporation, Netherlands Development Finance Company DEG/FMO/PR ICM 228
Corporate Social Responsibility Counsellor Canadian Office of the Extractive Sector COES CSR 06
Independent Project Accountability Mechanism European Bank for Reconstruction and Development EBRD IPAM 1257
Objection Procedures on Environmental Guidelines Nippon Export and Investment Insurance NEXI OPEG 00
Environmental and Social Complaints Mechanism French Development Agency AFD ESCM 659
Office of Accountability U.S. International Development Finance Corporation DFC OA 00
Complaints Mechanism Australia Export Finance and Insurance Corporation AEFIC CM 00
Social and Environmental Compliance Unit United Nations Development Programme UNDP SECU 517
Inspection Panel World Bank WB Panel 5161
Project-affected People’s Mechanism Asian Infrastructure Investment Bank AIIB PPM 02
Examiner for Environmental Guidelines Japan Bank for International Cooperation JBIC EEG 06
Compliance Mechanism International Climate Initiative IKI CM 00
Stakeholder Response Mechanism United Nations Development Programme UNDP SRM 25
Complaints Mechanism Australia Export Finance and Insurance Corporation EFIC CM 00
Compliance Advisor/Ombudsman IFC/MIGA IFC CAO 34372
Special Project Facilitator and Compliance Review Panel Asian Development Bank ADB SPF CRP 63554
Independent Redress Mechanism Green Climate Fund GCF IRM 28
Office of Accountability Development Finance Corporation OPIC OA 016
Internal Audit Department Black Sea Trade and Development Bank BSTDB IAD 00
Accountability Mechanism World Bank WB AM 00
Examiner for Environmental Guidelines Japan International Cooperation Agency JICA EEG 06
Compliance Officer Export Development Canada EDC CO 00
Independent Recourse Mechanism African Development Bank AfDB IRM 9125