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Year Founded: 1956
Support: Advisory services, Equity, Financial intermediary, Loans, No IFI involvement, Other, Risk Guarantee
Sectors: Agribusiness, Chemicals, Community capacity and development, Education, Energy, Extractives (oil, gas, mining), Financing, Forestry, Infrastructure, Manufacturing, Other, Regulatory Development
Regions: East Asia & the Pacific, Europe and Central Asia, Latin America and the Caribbean, Middle East and North Africa, South Asia, Sub-Saharan Africa
The CAO receives complaints about projects financed by the IFC or MIGA, the branches of the World Bank Group that provide loans and guarantees to the private sector. The CAO has three functions:
Dispute Resolution – the CAO seeks to resolve disputes in a mutually agreeable and flexible way without finding fault. The goal of dispute resolution is to improve social and environmental outcomes on the ground.
Compliance – the CAO may investigate whether the IFC and MIGA have complied with their social and environmental policies, procedures and guidelines.
Advisor – the CAO gives advice to the President of the World Bank Group and staff of IFC and MIGA about particular projects or policies.
Issues Raised in CAO Complaints
Projects in CAO Complaints
Countries of CAO Complaints
How Are Complaints Handled?
IFC Compliance Advisor/Ombudsman