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Complaints Mechanism

Australia Export Finance and Insurance Corporation


Name: Australia Export Finance and Insurance Corporation

Acronym: EFIC

Year Founded: 1991



Regions: East Asia and the Pacific, Europe and Central Asia, Latin America and the Caribbean, Middle East and North Africa, North America, South Asia, Sub-Saharan Africa


Mechanism: Complaints Mechanism

Acronym: CM

Year Founded:

Year Reviewed:

Website: Link

Registry: Link

Total Complaints: 0

Active Complaints: 0

EFIC is Australia’s export credit agency, which was established in its current form in 1991. It supports the export of Australian goods and services overseas by providing financial solutions and advice to Australian businesses and their overseas buyers. EFIC also works closely with the federal, state and territory governments of Australia, industry associations, chambers of commerce, bilateral business councils, national and regional bodies and financial institutions from around the world.

EFIC has created a Complaint Mechanism to address concerns about its activities or supported projects. EFIC’s General Counsel manages the complaints mechanism and reports to the EFIC Board Audit Committee. The Complaint Mechanism offers dispute resolution services, which may include the use of external assistance such as experts and mediators. The resolution process may also involve other parties and be referred to other parties after consulting with complainants. It does not offer compliance review.


Issues Raised in CM Complaints

Projects in CM Complaints

Countries of CM Complaints

How Are Complaints Handled?

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