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DEG/FMO/PR Independent Complaints Mechanism
By default, will the IAM respond in the language of the request?
No
Benchmark Category
Languages of the complaint
Date of Policy Review
Jan, 2017
Page Updated On:
May 11, 2021, 5 p.m.
Citations
Notes
"...communication thereafter will be in English with - if applicable - a translation in an official language of the country of the Complainant."
How do other IAMs compare?
Does this policy correlate with complaint outcomes?
Complaint Status
Eligibility
Dispute Resolution
Compliance Review