EIB Complaints Mechanism Benchmark | Accountability Console
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EIB Complaints Mechanism

By default, will the IAM respond in the language of the request?

Yes

Benchmark Category

Languages of the complaint

Date of Policy Review

Mar, 2020

Page Updated On:

May 11, 2021, 5 p.m.

Notes

Complaints written in one of the official languages of the EU will receive a reply in that language. For projects outside the EU, the mechanism will process documents in the official national language of that country "whenever possible."

How do other IAMs compare?

Does this policy correlate with complaint outcomes?

Complaint Status

Eligibility

Dispute Resolution

Compliance Review