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Use Document search to find words or phrases in any publicly-available complaint documentation, including complaint filings, eligibility determinations, appraisals, agreements, compliance reports, monitoring reports, and more. Each result links back to its relevant complaint as well as the document itself. Contact us if you have any questions or need any help.

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  1. Complaint > BTC Georgia / Akhali Samgori

    Eligibility: Eligibility Assessment Report

    ...requests a Compliance Review or a Problem-solving Initiative, it is quite clear that, by requesting the IRM to facilitate the establishment of a committee to examine the various claims, it expects a Problem- solving Initiative.26 Also, the Complaint states unequivocally that: “The sole objective of complaints by complainants is to obtain final clarification of the situation relating to their plots and to receive fair and adequate compensation for losses inflicted on them”.27 17. This clea...

    EBRD Independent Resource Mechanism - Georgia - 2007
  2. Complaint > Maple Energy-01/Nuevo Sucre and Canaan

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. 1.1. The complaint On April 6, 2010 the CAO received a complaint presented on behalf of indigenous communities in Canaan and Nuev...

    IFC Compliance Advisor/Ombudsman - Peru - 2011
  3. Complaint > Agri-Vie Fund-01/Kiboga

    Eligibility: CAO Assessment Report Regarding Community and Civil Society Concerns in Relation to IFC’s Agri-Vie Fund project (#27674), April 2012

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of those projects. The purpose of CAO’s assessment is to: (1) clarify the issues and concerns raised in the complaint; (2) gather information on how relevant stakeholders see the situation; and (3) help stakeholders understand and determine whether a c...

    IFC Compliance Advisor/Ombudsman - Uganda - 2012
  4. Complaint > Wilmar Group-01/West Kalimantan

    Eligibility: Final Assessment Report, Complaint from Communities in Kalimantan and Civil Society in relation to activities of the Wilmar Group of Companies, March 2009

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO‟s Ombudsman function. This document is the final assessment report relating to issues raised in a complaint submitted by local communities and civil society...

    IFC Compliance Advisor/Ombudsman - Indonesia - 2009
  5. Complaint > India Infrastructure Fund-01/Dhenkanal District

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by IFC/MIGA supported projects in a manner that is fair, objective and constructive and to enhance the social and environmental outcomes of those projects. For more information, see www.cao-ombudsman.org -2- Table of Contents LIST OF ACRONYMS .....................................................................................................

    IFC Compliance Advisor/Ombudsman - India - 2013
  6. Complaint > Pando Montelirio-01/Chiriqui

    Eligibility: English

    ...President of the World Bank Group, and its mandate is to assist in addressing complaints from people affected by projects in a manner that is fair, objective, and constructive and to enhance the social and environmental outcomes of projects in which IFC and MIGA play a role. In the first instance, complaints are responded to by the CAO’s Ombudsman function. This document is a preliminary record of the views heard by the CAO team, and suggestions for next steps among the parties. These sugg...

    IFC Compliance Advisor/Ombudsman - Panama - 2010
  7. Complaint > Petroleum Development and Pipeline Project, and Petroleum Environment Capacity Enhancement Project

    Eligibility: 27-Management Report and Recommendation (English)

    ...Request for Inspection, IPN Request RQ 02/2 (hereafter referred to as “the Request”), concerning the Petroleum Development and Pipeline Project in Cameroon (the “Pipeline Project”), financed by the International Bank for Reconstruction and Development (IBRD), and the Petroleum Environment Capacity Enhancement (CAPECE) Project in Cameroon (“CAPECE”), financed by the International Development Association (IDA). The Request for Inspection was submitted by the Center for Environment and Development ...

    WB Inspection Panel - Cameroon - 2002
  8. Complaint > South-West Roads: Western Europe-Western China International Transit Corridor (CAREC-1b & 6b) (Second Request)

    Eligibility: 74-Eligibility Report (English)

    ...Request in light of the eligibility criteria set forth in the Paragraph 9 of the 1999 Clarifications and is satisfied that the Request meets all the six eligibility criteria. 31. Criterion (a): ―The affected party consists of any two or more persons with common interests or concerns and who are in the borrower’s territory.‖ The Panel confirms that the Requesters are legitimate parties under the Resolution to submit a Request for Inspection to the Panel. The Request...

    WB Inspection Panel - Kazakhstan - 2011
  9. Complaint > Greater Beirut Water Supply Project

    Eligibility: 71-Eligibility Report and Chairperson Statement (English)

    ...requesters, 52. Criterion (c): “The request does assert that its subject matter has been brought to Management's attention and that, in the Requester’s view, Management has failed to respond adequately demonstrating that it has followed or is taking steps to follow the Bank’s policies and procedures.” The Panel confirmed that the World Bank was aware of the concerns of the Requesters in advance of the Request for Inspection. The Requesters’ Representative corresponded s...

    WB Inspection Panel - Lebanon - 2010
  10. Complaint > Land Administration Project

    Eligibility: 38-Eligibility Report (English)

    ...Requesters claim that both sets of procedures are inadequate because they do not respond to their social and political reality. In addition, in the Requesters’ view, conflicts that are decades old cannot be solved through mechanisms such as the Mesa Regional, 19 or 15 Request, p. 4. 16 Request, p. 4. 17 Request, p. 5. 18 Request, p. 7. 19 In this context the Requesters refer to the Mesa Regional as Mesa Interetnica. ...

    WB Inspection Panel - Honduras - 2006
  11. Complaint > Vishnugad Pipalkoti Hydro Electric Project

    Eligibility: Inspection Panel Report and Recommendation (English)

    ...Request for Inspection (the “Request”) related to the India: Vishnugad Pipalkoti Hydro Electric Project (the “Project” or VPHEP). The Request was submitted by some residents of Chamoli district who state they reside on the banks of the Alaknanda River and are “going to be affected by the Vishnugad-Pipalkoti Hydro-electric Project”. They also state they do not want the river to be diverted or controlled in any way. Another Requester is a resident of Tehri district. All Requesters are residents of...

    WB Inspection Panel - India - 2012
  12. Complaint > National Drainage Program Project

    Eligibility: 34-Eligibility Report (English)

    ...Request asserts “in substance that a serious violation by the Bank of its operational policies and procedures has or is likely to have material adverse effect upon the requesters.” The Request asserts that the Requesters have and will suffer severe adverse effects from the Project and that such effects result from the Bank’s failure to follow its operational policies and procedures. 71. The Request states, and the Requesters interviewed by the Pa...

    WB Inspection Panel - Pakistan - 2004
  13. Complaint > Private Power Generation Project

    Eligibility: 44-Eligibility Report (English)

    ...Request for Inspection UGANDA: Private Power Generation Project (Proposed) 1. On March 5, 2007, the Inspection Panel (the “Panel”) received a Request for Inspection (the “Request”) dated March 1, 2007 related to the proposed Uganda: Private Power Generation Project (the “Project”). The Ugandan National Association of Professional Environmentalists (NAPE) and other local organizations and individuals (the “Requesters”) submitted the R...

    WB Inspection Panel - Uganda - 2007
  14. Complaint > Sustainable Urban Transport Investment Program - Tranche 3

    Eligibility: Eligibility Report (English)

    ...Request for Compliance Review 13 2. ADB Management’s Response 22 3. Assessment on Exclusion of Complaint 68 I. BACKGROUND 1. A request for compliance review was forwarded to the Compliance Review Panel (CRP) on 21 June 2018 for Asian Development Bank (ADB) Loan No. 3063: Sustainable Urban Transport Investment Program Tranche 3 (Project) in Georgia. 1 This is the th...

    ADB Special Project Facilitator and Compliance Review Panel - Georgia - 2018
  15. Complaint > Natural Resource Management Project

    Eligibility: 84-Eligibility Report and Recommendation (English)

    ...Request 13. What follows is a summary of the allegations included in the written Request received by the Panel. The full Request is attached to this Report as Annex I. 14. The Requesters state that they have suffered harm as a result of the Bank’s “failures and omissions” in the Project. The alleged harms are described below. 15. According to the Request, KFS has burned over 500 houses and property in Empoput forest since 2007 in the process of ...

    WB Inspection Panel - Kenya - 2013
  16. Complaint > Petroleum Development and Pipeline Project, and Petroleum Environment Capacity Enhancement Project

    Eligibility: 27-Eligibility Report (English)

    ...Request cites individual cases of dismissals consequent to working accidents, as simple “illustrations of the problems (…) of violations of the rights of populations by virtue of the project.”43 36 Request, at p. 7 ¶ 5(d). 37 Request, at p. 3 ¶ 3. 38 Request, at p. 5 ¶ 4. 39 Request, at p. 7 ¶ 5(a). 40 Request, at p. 7 ¶ 5(d). 41 Request, at p. 7 ¶ 5(f). 42 Request, at p. 5 ¶ 4. 43 Request, at p. 6 ¶ 4. During its visit to Cameroon, the Panel spent a subst...

    WB Inspection Panel - Cameroon - 2002
  17. Complaint > Sustainable Environmental Urban Management Program for the Reconquista River Basin-Province of Buenos Aires

    Eligibility: Issuance of Eligibility Memorandum

    ...Requester had initially submitted the Request to the ICIM on 16 July 2013, but it was not processed as it had been submitted simultaneously to the Office of Institutional Integrity and the Requester stated that his intention was to submit it to that body. The Requester subsequently resubmitted his Request to the ICIM. After receiving clarification regarding the scope of the ICIM and its procedures, on 21 October 2013 the Requester reiterated the Request and provided additional in...

    IDB Independent Consultation and Investigation Mechanism - Argentina - 2013
  18. Complaint > Yacyreta Hydroelectric Project

    Eligibility: Additional Review (English)

    ...President, LCRVP EXTENSION: 84072 SUBJECT: Request for Inspection - Additional Submissions ArgentinaParaguay: Yacyretá Hydroelectric Project Per your request of July 3, 1997, attached please find our comments to the complaints received by the Inspection Panel during their May 1997 visit to the city of Posadas. We have reviewed the documentation submitted to us and identified the relevant claims and provided ...

    WB Inspection Panel - Argentina, Paraguay - 1996
  19. Complaint > South-West Corridor Road Project

    Eligibility: Eligibility Assessment Report for PSI (English)

    ...requested the ramp during the consultations because it was used by only a few pieces of machinery to access the village dairy farm. The village council introduced this request after the completion of the road to further develop the road related services next to the farm. The village area council reported that they were negotiating with a private investor to develop the farm area. Part of the condition to develop the area would be the construction of this ramp. For two caterpillar tractors that r...

    EBRD Project Complaint Mechanism - Kazakhstan
  20. Complaint > DRC High Priority Roads Reopening and Maintenance (2nd Additional Financing)

    Eligibility: Inspection Panel Report and Recommendation(English)

    ...Request; and Section VI contains the conclusion. Annex 1 presents the Requesters’ claims, together with Management’s detailed responses, in table form II. THE REQUEST 3. The Request for Inspection was submitted by two individuals living in and near Goma, North Kivu Province, who are connected to a quarry exploited by the Contractor. Attached to the Request are emails from the Requesters to the Inspection Panel. The Requesters have asked that their identit...

    WB Inspection Panel - Democratic Republic of Congo - 2017