Why Cant We Compare Complaints?
In this month's newsletter, Research Director Samer Araabi makes the case for developing a shared complaint vocabulary across the growing number of Independent Accountability Mechanisms, what steps can be taken in that direction, and what potential for harm exists in the push for data standardization.
By Samer Araabi — Sept. 5, 2023
The lack of a shared "complaint vocabulary" across the various IAMs hampers community comprehension, broader public engagement, and system-wide analysis. As the number of complaints grows, so does the need for a standardized method to assess, categorize, and report complaints.