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Cairo Metro Line 3 (Phase 3)


Gender-based violence

Description: Complaint raises concerns about incidents of or an increase in abusive behavior perpetrated because of a person's gender, or against people of a particular gender. This can include overt physical abuse, psychological abuse, deprivation of resources needed for physical or psychological wellbeing, and treatment of people as commodities.

Complaints with this Issue: 17

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Description: Complaint raises concerns about violations of appropriate labor standards related to the project, including issues regarding compensation, workplace conditions, retaliation, and child or forced labor.

Complaints with this Issue: 101

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Description: Complaint raises concerns about impacts that do not fit in one of the other categories. Complaints about which there is no publicly available information regarding the issues raised are also included.

Complaints with this Issue: 215

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Description: Project relates to construction or improvement of large structures, facilities, or public works projects. Examples include roads and other transportation projects, sanitation and water treatment facilities, power plants, and industrial facilities.

Complaints in this Sector: 964

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Name: Cairo Metro Line 3

Investments: EIB 20100613

Client: National Authority for Tunnels (NAT)

Support: Loans

Country: Egypt


IAM: Complaints Mechanism (CM)

ID: SG/E/2022/02

Date Filed: Dec. 25, 2021

Date Closed: March 1, 2023

Status: Closed With Outputs


The complaint concerns the “Cairo Metro Line 3 (Phase 3)” project in Egypt, financed by the European Investment Bank (EIB). The promoter of the project is the National Authority of Tunnels (NAT) and the construction contractor an Egyptian French joint Venture (so called EFJV) led by Vinci Construction. End of December 2021, the EIB-CM has received a complaint from a few employees (including former employees) of EFJV regarding a series of allegations of misuse of authority manifesting into falsification of documents, psychological violence, sexual harassment and retaliation within a department of EFJV as well as dysfunctional governance and grievance mechanism within the joint venture.

Complaint Stages


Dec. 25, 2021



Start Date: Dec. 25, 2021


Dec. 25, 2021 -

Jan. 5, 2022


Status: Closed With Output

Start Date: Dec. 25, 2021

End Date: Jan. 5, 2022


Jan. 5, 2022 -

June 28, 2022


Status: Closed With Output

Start Date: Jan. 5, 2022

End Date: June 28, 2022

Dispute Resolution

Not Undertaken

Dispute Resolution

Status: Not Undertaken

Explanation: Unknown

Compliance Review

June 28, 2022 -

Feb. 15, 2023

Compliance Review

Status: Closed With Output

Start Date: June 28, 2022

End Date: Feb. 15, 2023

Has Compliance Report: Yes

Non-Compliance Found: Yes


Closed With Output


Status: Closed With Output

Start Date: None


March 1, 2023