Zenata Urban Development | Accountability Console
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Zenata Urban Development

Issues

Consultation and disclosure

Description: Complaint raises concerns regarding inadequate or absent consultation about or disclosure of project information, including project impacts and/or mitigation plans.

Complaints with this Issue: 537

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Displacement (physical and/or economic)

Description: Complaint raises concerns about physical relocation, loss of shelter, and/or loss of assets that relate to income or livelihood.

Complaints with this Issue: 494

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Sectors

Community capacity and development

Description: Project relates to programs targeted at training, capacity-building, and/or enabling public participation for specific groups within the community.

Complaints in this Sector: 112

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Infrastructure

Description: Project relates to construction or improvement of large structures, facilities, or public works projects. Examples include roads and other transportation projects, sanitation and water treatment facilities, power plants, and industrial facilities.

Complaints in this Sector: 994

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Complaint

IAM: Complaints Mechanism (CM)

ID: SG/E/2013/09

Date Filed: April 11, 2023

Date Closed: July 7, 2014

Status: Closed With Outputs

Description

The EIB Complaints Mechanism received a complaint registered under the case reference SG/E/2023/09 from an individual regarding the Zenata Urban Development Project implemented in the Commune of Ain Harrouda, between Casablanca and Mohammedia in Morocco. The project involves the resettlement of more than 40,000 persons. The complainant informed the EIB-CM that him, his wife and his child had been excluded from the resettlement process altogether. The local project level grievance mechanism had indeed initially considered the complainant to be ineligible for the resettlement. The EIB-CM was informed by the complainant on 15 June 2023 that the local grievance mechanism had reviewed his family’s situation and proposed a solution, which the complainant has accepted. The project has an “integration process” enabling under certain conditions the integration and compensation of originally non-entitled household members in order to take into account demographic changes. As the complainant is satisfied with the solution found, he has requested that his complaint be withdrawn. The EIB-CM therefore decided to close this case. The final reply was issued to the complainant on 6 July 2023.

Complaint Stages

Filing

April 11, 2023

Filing

Status:

Start Date: April 11, 2023

Registration

July 16, 2013 -

July 16, 2013

Registration

Status: Closed With Output

Start Date: July 16, 2013

End Date: July 16, 2013

Eligibility

July 16, 2013 -

Sept. 4, 2013

Eligibility

Status: Closed With Output

Explanation: Addressed outside process, Matter resolved outside mechanism

Dispute Resolution

Not Undertaken

Dispute Resolution

Status: Not Undertaken

Explanation: Case closed in earlier stage; Unknown

Compliance Review

Sept. 4, 2013 -

July 7, 2014

Compliance Review

Status: Closed With Output

Explanation: Addressed outside process, Matter resolved outside mechanism

Has Compliance Report: No

Non-Compliance Found: No

Monitoring

Not Undertaken

Monitoring

Status: Not Undertaken

Explanation: Case closed in earlier stage; Outside of mandate, Bank not found to be responsible party

Closed

July 7, 2014

Timeline