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MBIRR Mobile Banking Service
Issues
Community health and safety
Description: Complaint raises concerns related to public health and safety including incidents of or an increase in accidents, release of hazardous materials, and spread of diseases. Concerns related to retaliation and/or violence are not included.
Complaints with this Issue: 359
Labor
Description: Complaint raises concerns about violations of appropriate labor standards related to the project, including issues regarding compensation, workplace conditions, retaliation, and child or forced labor.
Complaints with this Issue: 101
Sectors
Project
Name: MBIRR Mobile Banking Service
Investments: EIB 20170003
Client:
Support: Equity, Financial intermediary
Country: Ethiopia
Complaint
IAM: Complaints Mechanism (CM)
ID: SG/E/2021/26
Date Filed: Dec. 3, 2021
Date Closed: Sept. 14, 2023
Status: Closed With Outputs
Description
Complaint Stages
Filing
Dec. 3, 2021
Filing
Status:
Start Date: Dec. 3, 2021
Registration
Dec. 3, 2021 -
Dec. 9, 2021
Registration
Status: Closed With Output
Start Date: Dec. 3, 2021
End Date: Dec. 9, 2021
Eligibility
Dec. 9, 2021 -
Sept. 19, 2022
Eligibility
Status: Closed With Output
Start Date: Dec. 9, 2021
End Date: Sept. 19, 2022
Dispute Resolution
Not Undertaken
Dispute Resolution
Status: Not Undertaken
Explanation: Complaint not yet reached stage, Eligibility in progress
Compliance Review
Sept. 19, 2022 -
Aug. 31, 2023
Compliance Review
Status: Closed With Output
Explanation: Complaint not yet reached stage, Eligibility in progress
Has Compliance Report: Yes
Non-Compliance Found: No
Monitoring
Not Undertaken
Monitoring
Status: Not Undertaken
Explanation: Complaint not yet reached stage, Eligibility in progress
Closed
Sept. 14, 2023
Timeline