Complaints | Accountability Console

Thank you for taking the time to help us improve the Console.

Current Location

Name

Complaints

A complaint is a submission to an independent accountability mechanism that raises concerns about actual or potential harm related to an IFI-supported project.

Visualize View as List View as Map Advanced Filter Export

Showing 107 Complaints

Filters

Complaint Filters

IAM

Status

Issue

Filer Type

is registered

Is eligible

No×

Has DR Agreement

Non-Compliance Found

Is monitored

Complaint Country

Complaint Region

Rejection Reasons

Year Filed

Year Closed

Min Duration (months)

Max Duration (months)

Has Commitments

Commitment Status

Community Facing Commitments

Institution Facing Commitments

Complaint Stage Filters

Registration Outputs

Has registration report

Unregistered - Reasons

Eligibility Outputs

Has eligibility report

Yes×

Ineligibility - Reasons

Dispute Resolution Outputs

Has dr report

No DR - Reasons

Compliance Review Outputs

Has compliance report

No CR - Reasons

Monitoring Outputs

Has monitoring report

No Monitoring - Reasons

Project Filters

Bank

Project

Client

Implementer

Sector

Investment Type

Project Country

Project Region

Clear

Asian Development Bank SPF CRP Complaints	IAM	Country	Date Filed	Status
Rehabilitation of the Railway in Cambodia Project	ADB SPF CRP	Cambodia	23/08/2015	Closed Without Outputs
Urban and Environmental Improvement Project	ADB SPF CRP	Nepal	11/01/2007	Closed Without Outputs
Nenskra Hydropower Project	ADB SPF CRP	Georgia	18/11/2017	Closed Without Outputs
Sustainable Urban Transport Investment Program - Tranche 3	ADB SPF CRP	Georgia	20/10/2016	Closed Without Outputs
SASEC Second Bangladesh-India Electrical Grid Interconnection Project	ADB SPF CRP	Bangladesh	14/02/2018	Closed With Outputs Outside Process
Sustainable Urban Transport Investment Program - Tranche 3	ADB SPF CRP	Georgia	21/08/2018	Closed Without Outputs
Accelerating Infrastructure Investment Facility in India - Tranche 1	ADB SPF CRP	India	28/06/2019	Closed Without Outputs
Karnataka State Highways Improvement III Project	ADB SPF CRP	India	06/02/2019	Closed With Outputs Outside Process
North-South Corridor (Kvesheti-Kobi) Road Project	ADB SPF CRP	Georgia	15/10/2019	Closed Without Outputs
Khyber Pakhtunkhwa Cities Improvement Project	ADB SPF CRP	Pakistan	21/04/2022	Closed With Outputs Outside Process
Rajasthan Urban Sector Development Program	ADB SPF CRP	India	10/08/2022	Closed Without Outputs
Shapoorji Affordable Housing Project	ADB SPF CRP	India	16/02/2022	Closed Without Outputs
Jalalpur Irrigation Project	ADB SPF CRP	Pakistan	28/10/2021	Closed With Outputs Outside Process
Jalalpur Irrigation Project	ADB SPF CRP	Pakistan	01/08/2020	Closed With Outputs Outside Process
Khyber Pakhtunkhwa Provincial Roads Improvement Project	ADB SPF CRP	Pakistan	12/10/2020	Closed With Outputs Outside Process
Balochistan Water Resources Development Sector Project	ADB SPF CRP	Pakistan	25/09/2023	Closed With Outputs Outside Process
Peshawar Sustainable Bus Rapid Transit Corridor Project	ADB SPF CRP	Pakistan	13/04/2023	Closed With Outputs Outside Process
Regional Road Development and Maintenance Project	ADB SPF CRP	Mongolia	19/04/2023	Closed Without Outputs
Balakot Hydropower Development Project	ADB SPF CRP	Pakistan	21/02/2024	Active
Nepal: Urban Water Supply and Sanitation (Sector) Project	ADB SPF CRP	Nepal	27/07/2023	Closed With Outputs Outside Process

French Development Agency ESCM Complaints	IAM	Country	Date Filed	Status
Capacity Building of the National Institute for Vocational Training, Bagira Training Center	AFD ESCM	Democratic Republic of Congo	22/05/2019	Closed Without Outputs
Pune Metro Railway	AFD ESCM	India	02/07/2019	Active
Pune Metro Railway 2	AFD ESCM	India	02/07/2019	Active
Urban development project, North Africa (Zenata, Morocco)	AFD ESCM	Morocco	08/01/2020	Closed Without Outputs
Water and sanitation project, Middle East (Mersin, Turkey)	AFD ESCM	Turkey	23/11/2020	Closed Without Outputs

African Development Bank IRM Complaints	IAM	Country	Date Filed	Status
Gibe III Hydropower Project	AfDB IRM	Ethiopia	05/05/2009	Closed Without Outputs
Photovoltaic Solar Power Projects in Egypt, under the Feed-in-Tariff (Fit) Program in Egypt	AfDB IRM	Egypt	12/09/2022	Closed Without Outputs

European Bank for Reconstruction and Development IPAM Complaints	IAM	Country	Date Filed	Status
UPTF - Mariupol Trolleybus Project	EBRD IPAM	Ukraine	17/04/2020	Closed Without Outputs
Corridor Vc 2 Project	EBRD IPAM	Bosnia and Herzegovina	13/07/2020	Closed With Outputs Outside Process
Corridor Vc 2 (Request #2)	EBRD IPAM	Bosnia and Herzegovina	06/06/2023	Closed Without Outputs

European Bank for Reconstruction and Development PCM Complaints	IAM	Country	Date Filed	Status
DIF Lydian (Amulsar Gold Mine)	EBRD PCM	Armenia	29/07/2014	Closed Without Outputs
DIF Lydian (Amulsar Gold Mine) 2	EBRD PCM	Armenia	29/10/2014	Closed Without Outputs
GrCF - Banja Luka District Heating	EBRD PCM	Bosnia and Herzegovina	06/05/2018	Closed Without Outputs
Sarajevo Urban Roads Development Project	EBRD PCM	Bosnia and Herzegovina	25/04/2018	Closed Without Outputs
Lukoil Shah Deniz Stage II	EBRD PCM	Azerbaijan	25/01/2018	Closed Without Outputs
Agroinvestbank Equity Investment	EBRD PCM	Tajikistan	31/01/2018	Closed Without Outputs
GrCF - Belgrade Green Boulevard	EBRD PCM	Serbia	28/06/2018	Closed Without Outputs

European Investment Bank CM Complaints	IAM	Country	Date Filed	Status
ELENA/Environmental Impact	EIB CM	Sweden	22/04/2015	Closed With Outputs Outside Process
Petronor, Spain	EIB CM	Spain	31/08/2009	Closed Without Outputs
Vasilikos-Western Nicosia Conveyor Water Supply	EIB CM	Cyprus	20/05/2015	Closed With Outputs Outside Process
Trans Adriatic Pipeline	EIB CM	Albania	01/06/2017	Closed With Outputs Outside Process
Trans Adriatic Pipeline	EIB CM	Italy	21/12/2020	Closed Without Outputs
Iberdrola Nunez de Balboa PV	EIB CM	Spain	21/08/2023	Closed Without Outputs

Green Climate Fund IRM Complaints	IAM	Country	Date Filed	Status
Climate-Resilient Infrastructure Mainstreaming in Bangladesh	GCF IRM	Bangladesh	12/10/2017	Closed Without Outputs
Enhancing Climate Resilience of India's Coastal Communities	GCF IRM	India	20/05/2020	Closed Without Outputs

Inter-American Development Bank MICI Complaints	IAM	Country	Date Filed	Status
Road Safety and Urban Mobility Program	IDB MICI	Argentina	19/08/2014	Closed Without Outputs
Bayport Colombia: Financial Inclusion for BOP Public Employees	IDB MICI	Colombia	07/03/2015	Closed Without Outputs
Blumenau Urban Sustainable Mobility Program	IDB MICI	Brazil	09/08/2013	Closed Without Outputs
Blumenau Urban Sustainable Mobility Program, on behalf of 800 residents of the neighborhood of Ponta Aguda in Blumenau	IDB MICI	Brazil	12/03/2014	Closed Without Outputs
Blumenau's Sustainable Urban Mobility Program	IDB MICI	Brazil	21/08/2015	Closed Without Outputs
Drainage, roads, water supply and sewerage in the low areas of Belem	IDB MICI	Brazil	18/12/2013	Closed Without Outputs
Etileno XXI 2	IDB MICI	Mexico	29/04/2014	Closed Without Outputs
Porce III Hydroelectric Power Plant	IDB MICI	Colombia	24/11/2015	Closed Without Outputs
Programa de Mejoramiento de Barrios II (PROMEBA II)	IDB MICI	Argentina	24/11/2010	Closed With Outputs Outside Process
Support for the Sustainable Development of the Interior	IDB MICI	Suriname	15/10/2013	Closed Without Outputs
Sustainable Environmental Urban Management Program for the Reconquista River Basin-Province of Buenos Aires	IDB MICI	Argentina	10/10/2013	Closed Without Outputs
Termoelectrica del Golfo Project	IDB MICI	Mexico	27/06/2011	Closed Without Outputs
Isolated Indigenous Peoples Reservations Regularization	IDB MICI	Peru	11/06/2018	Closed Without Outputs
Mario Covas Rodoanel Project - Northern Section	IDB MICI	Brazil	15/03/2017	Closed Without Outputs
Reventazon Hydroelectric Power Project	IDB MICI	Costa Rica	07/12/2016	Closed Without Outputs
Tietê Várzea Program	IDB MICI	Brazil	28/07/2016	Closed With Outputs Outside Process
Development Programme's Norte Grande Provinces	IDB MICI	Argentina	31/05/2016	Closed Without Outputs
Santiago-Valparaiso-Viña Toll Road Guarantee	IDB MICI	Chile	25/05/2016	Closed Without Outputs
Development Programme's Norte Grande Provinces	IDB MICI	Argentina	05/02/2016	Closed Without Outputs
Alto Maipo Hydroelectric Power Project - Request III	IDB MICI	Chile	29/01/2019	Closed Without Outputs
The Acre Sustainable Development Program (PDSA-II)	IDB MICI	Brazil	10/09/2020	Closed Without Outputs
Urban Municipal Infrastructure Program (AR-L1148)	IDB MICI	Argentina	09/02/2021	Closed Without Outputs
General San MartÃn Railroad Improvement Project: Retiro-Pilar Branch Line	IDB MICI	Argentina	19/11/2022	Closed Without Outputs
National Tourism Development Program in Bahia (PRODETUR NATIONAL-Bahia)	IDB MICI	Brazil	06/09/2022	Closed Without Outputs

IFC/MIGA CAO Complaints	IAM	Country	Date Filed	Status
HBL-01	IFC CAO	Pakistan	03/03/2022	Closed Without Outputs

Japan Bank for International Cooperation EEG Complaints	IAM	Country	Date Filed	Status
Delhi Mass Rapid Transport System Project	JBIC EEG	India	01/01/2008	Closed Without Outputs
Hai Phong Thermal Power Plant and Hai Phong 2 Thermal Power Plant	JBIC EEG	Vietnam	31/10/2017	Closed Without Outputs

Japan International Cooperation Agency EEG Complaints	IAM	Country	Date Filed	Status
Hanoi City Urban Railway Construction Project: (Nam Thang Long - Tran Hung Dao Section (Line 2))	JICA EEG	Vietnam	08/10/2014	Closed Without Outputs
Mumbai Metro Line 3 Project	JICA EEG	India	26/01/2015	Closed Without Outputs
New Bohol Airport Construction and Sustainable Environment Protection Project	JICA EEG	Philippines	25/05/2015	Closed Without Outputs
Mumbai Metro Line 3 Project	JICA EEG	India	30/08/2015	Closed Without Outputs

United Nations Development Programme SECU Complaints	IAM	Country	Date Filed	Status
Solid Waste Management project	UNDP SECU	Lebanon	19/12/2017	Closed Without Outputs
Mainstreaming Sustainable Use of Biodiversity in Production Practices of Small Producers to protect	UNDP SECU	Argentina	14/11/2018	Closed Without Outputs
Funding Facility for Stabilization	UNDP SECU	Iraq	11/01/2021	Closed With Outputs Outside Process
PAPP Transboundary Wastewater Management in Attil / Tulkarem Governorate	UNDP SECU	Palestine	05/11/2021	Closed Without Outputs
Mozambique Recovery Facility	UNDP SECU	Mozambique	09/11/2021	Closed Without Outputs

World Bank Panel Complaints	IAM	Country	Date Filed	Status
Bogota Urban Services Project	WB Panel	Colombia	30/10/2007	Closed Without Outputs
Energy Loss Reduction Project (Rogun HPP, Tajikistan)	WB Panel	Tajikistan, Uzbekistan	08/10/2010	Closed Without Outputs
Governance Promotion Adjustment Loan	WB Panel	Papua New Guinea	29/11/2001	Closed Without Outputs
Indigenous and Community Biodiversity Project (COINBIO)	WB Panel	Mexico	26/01/2004	Closed Without Outputs
Land Reform and Poverty Alleviation Project, 1st Request	WB Panel	Brazil	14/12/1998	Closed Without Outputs
Land Reform and Poverty Alleviation Project, 2nd Request	WB Panel	Brazil	14/09/1999	Closed Without Outputs
Manila Second Sewerage Project (MSSP)	WB Panel	Philippines	26/09/2003	Closed Without Outputs
Mongolia Mining Infrastructure Investment Support (P118109) and Mining Infrastructure Investment Support - Additional Financing	WB Panel	Mongolia	10/02/2015	Closed Without Outputs
Mumbai Urban Transport Project, 3rd Request	WB Panel	India	29/05/2009	Closed With Outputs Outside Process
Phase 1B of Lesotho Highlands Water Project, 1st Request	WB Panel	Lesotho	06/05/1998	Closed Without Outputs
Power VI Project	WB Panel	Tanzania	16/05/1995	Closed Without Outputs
Santa Fe Infrastructure Project and Provincial Road Infrastructure Project, 1st Request	WB Panel	Argentina	28/08/2006	Closed Without Outputs
Second Norte Grande Water Infrastructure Project	WB Panel	Argentina	04/05/2011	Closed Without Outputs
Lom Pangar Hydropower Project	WB Panel	Cameroon	01/12/2017	Closed With Outputs Outside Process
Water and Sanitation Service Improvement Project and Water and Sanitation Service Improvement Project - Additional Financing	WB Panel	Kenya	29/11/2016	Closed Without Outputs
Rio Bogota Environmental Recuperation and Flood Control Project	WB Panel	Colombia	29/06/2016	Closed With Outputs Outside Process
Irrigation System Enhancement Project (First Request)	WB Panel	Armenia	18/03/2016	Closed With Outputs Outside Process
Irrigation System Enhancement Project (Second Request)	WB Panel	Armenia	03/03/2016	Closed With Outputs Outside Process
Water Supply Augmentation Project, Greater Beirut Water Supply Project and its Additional Financing	WB Panel	Lebanon	06/08/2018	Closed Without Outputs
Mining Infrastructure Investment Support and Mining Infrastructure Support - Additional Financing	WB Panel	Mongolia	02/04/2018	Closed Without Outputs
Mining Infrastructure Investment Support and Mining Infrastructure Support - Additional Financing	WB Panel	Mongolia	02/04/2018	Closed Without Outputs
Nairobi Metropolitan Services Improvement Project	WB Panel	Kenya	10/04/2019	Closed Without Outputs
Cusco Transport Improvement Project (P132505)	WB Panel	Peru	16/07/2020	Closed Without Outputs
Ecosystem Conservation and Management Project (P156021)	WB Panel	Sri Lanka	21/10/2019	Closed Without Outputs
Nachtigal Hydropower Project (P157734) and Hydropower Development on the Sanaga River Technical Assistance Project (P157733)	WB Panel	Cameroon	30/06/2022	Active
Vishnugad Pipalkoti Hydro Electric Project (P096124) â (Third Request)	WB Panel	India	12/07/2022	Closed Without Outputs

By Accountability Counsel Contact About Privacy Policy Terms of Use