Financial Intermediaries-04 | Accountability Console
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Financial Intermediaries-04

Issues

Community health and safety

Description: Complaint raises concerns related to public health and safety including incidents of or an increase in accidents, release of hazardous materials, and spread of diseases. Concerns related to retaliation and/or violence are not included.

Complaints with this Issue: 359

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Corruption/fraud

Description: Complaint raises concerns about corruption and/or fraud related to the project. Most IAMs cannot address corruption or fraud concerns.

Complaints with this Issue: 30

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Displacement (physical and/or economic)

Description: Complaint raises concerns about physical relocation, loss of shelter, and/or loss of assets that relate to income or livelihood.

Complaints with this Issue: 481

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Livelihoods

Description: Complaint raises concerns about impacts on the means by which people make a living, including wage-based income, trade and bartering, agriculture, fishing, foraging, and other natural-resource based means.

Complaints with this Issue: 344

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Retaliation (actual or feared)

Description: Complaint raises concerns about incidents or risk of harm against those who have raised concerns about the project perpetrated by the project company, government, public or private security forces, or other individuals acting on behalf of project proponents. Retaliation may include discrimination, slander, threats, denial of services, unfounded judicial proceedings, and termination of employment. Concerns regarding specific incidents of violence are not included.

Complaints with this Issue: 68

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Sectors

Financing

Description:

Complaints in this Sector: 19

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Project

Name: Financial Intermediaries-04

Investments: IFC None

Client:

Support: Financial intermediary

Country: Cambodia

Complaint

IAM: Compliance Advisor/Ombudsman (CAO)

ID: cambodia-financial-intermediaries-04

Date Filed: Feb. 10, 2022

Status: Active

Description

Two NGOs filed the complaint - the Cambodian League for the Promotion and Defense of Human Rights (LICADHO) and Equitable Cambodia (EC) - behalf of the complainants in Cambodia. The complainants, who indicate that they have acquired loans from one or more of the six institutions mentioned above, allege that they have been harmed by predatory and deceptive lending practices, including threatening collection actions, purportedly committed by these institutions. Concerns raised in the complaint include loss of land, loss of livelihood, food insecurity and additional threats to health, and child labor.

Complaint Stages

Filing

Feb. 10, 2022

Filing

Status:

Start Date: Feb. 10, 2022

Registration

Not Undertaken

Registration

Status: Not Undertaken

Explanation: Not offered by mechanism, Stage is not practiced by mechanism

Eligibility

Feb. 10, 2022 -

Nov. 1, 2022

Eligibility

Status: Closed With Output

Start Date: Feb. 10, 2022

End Date: Nov. 1, 2022

Dispute Resolution

Not Undertaken

Dispute Resolution

Status: Not Undertaken

Explanation: Not desired by complainant, Complainant chose not to have dispute resolution

Compliance Review

Nov. 1, 2022

Compliance Review

Status: In Progress

Start Date: Nov. 1, 2022

Has Compliance Report: No

Non-Compliance Found: No

Monitoring

Not Undertaken

Monitoring

Status: Not Undertaken

Explanation: Complaint not yet reached stage, Compliance Review in progress

Closed

Not Closed

Timeline

Documents

Name Category Description
Eligibility Report Eligibility